MS Dynamics CRM - Technical

Technical Skillset

• C#, JavaScript, and potentially HTML, CSS.
• Deep understanding of Dynamics 365 CE architecture, including customization, configuration, and integration capabilities.
• Experience with Power Apps (Canvas and Model-driven), Power Automate (Flow), and Power BI is highly valuable.
• Proficiency in SQL Server for data manipulation and management. Experience with data migration and integration tools (e.g., SSIS).
• Knowledge of REST and SOAP APIs for integration with other systems.
• Familiarity with the Dynamics 365 SDK for developing custom solutions.
• Expertise in developing and implementing custom plugins and workflows to automate business processes.
• Ability to create and use JavaScript web resources to enhance the user interface.
• Understanding of Dynamics 365 security roles, teams, and business units.

Functional Knowledge

• Understanding of coreCRMconcepts and business processes related to Sales, Marketing, and Customer Service.
• Ability to gather and analyze business requirements and translate them into technical specifications.
• Experience in configuring and customizing Dynamics 365 to meet specific business needs.
• Knowledge of implementing DynamicsCRMbest practices.

Problem-Solving and Communication

• Strong analytical and problem-solving skills to troubleshoot issues and develop effective solutions.
• Excellent communication and interpersonal skills to collaborate with stakeholders, understand requirements, and provide technical support.
• Ability to create and maintain technical documentation.

Experience and Education

• A bachelor's degree in Computer Science, Information Technology, or a related field is often preferred.
• Proven experience as a DynamicsCRMDeveloper (the level of experience will depend on whether you are hiring a junior, mid-level, or senior developer).
• Microsoft Dynamics 365 certifications are a plus.

Responsibilities of an MSD

• Leading the

  design, development, and implementation

  of custom solutions within the Dynamics 365 platform.
• Overseeing the

  customization of user interfaces

  , forms, views, and dashboards to meet business requirements.
• Managing the development and maintenance of

  plugins, workflows, and custom workflow activities

  to automate critical processes.
• Driving the

  integration of Dynamics 365

  with other enterprise systems and applications.
• Supervising and coordinating

  data migration and data management

  initiatives.
• Troubleshooting and resolving complex issues related to

  Dynamics 365 functionality

  , ensuring minimal business disruption.
• Ensuring high-quality

  technical documentation

  is created and maintained across allCRMdevelopment efforts.
• Providing

  technicalleadership and support

  toCRMusers, including mentoring junior team members and coordinating user training.
• Staying current with the

  latest Dynamics 365 features and technologies

  to drive continuous improvement and innovation inCRMsolutions