Mongo DB Lead

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions to address clients" most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses. The role of a Production Specialist at Wipro involves supporting process delivery by ensuring daily performance, resolving technical escalations, and developing technical capability within the team. As a Production Specialist at Wipro, your responsibilities include overseeing and supporting processes by reviewing daily transactions, monitoring performance parameters, and providing technical support and process guidance to the team. You will be required to record, track, and document all queries received, ensuring that standard processes and procedures are followed to resolve client issues within defined SLAs. Additionally, you will need to develop an understanding of processes/products for team members, analyze call logs to identify trends, and escalate serious client issues when necessary. Handling technical escalations effectively by diagnosing and troubleshooting client queries, managing and resolving technical roadblocks, and providing product support are key aspects of the role. You will be responsible for mentoring and guiding Production Specialists, conducting trainings to bridge skill gaps, and staying updated with product features and changes. The performance parameters for the role include the number of cases resolved per day, compliance with process and quality standards, meeting SLAs, productivity, efficiency, and capability development through completed triages and technical test performance. As part of a dynamic and evolving organization, Wipro encourages individuals to reinvent themselves and their careers, offering a supportive environment for continuous learning and growth. If you are inspired by reinvention and seeking a purpose-driven career in a company that values innovation and personal development, Wipro may be the place for you to realize your ambitions. Join us in building a modern Wipro and contribute to shaping the future of digital transformation. Applications from individuals with disabilities are warmly welcomed.,