Moderation Escalation Specialist

As a Moderation Escalation Specialist at Roblox, you will play a crucial role in ensuring the safety and well-being of users and developers. Your responsibilities will include: - Acting as a Policy Subject Matter Expert (SME) and managing high-visibility safety escalations end-to-end by analyzing content against Roblox community standards and internal guidelines. - Effectively communicating with internal stakeholders, including senior leadership, and serving as the final decision-maker for high-impact user moderation incidents. - Developing and maintaining an efficient escalation process that meets service level agreements and collaborating with cross-functional partners and a large team of moderation agents. - Using your expertise in policy and enforcement to create accurate data labels for moderation training and policy development. - Analyzing operational data to identify trends, bottlenecks, and optimization opportunities, and providing recommendations for improvement. - Participating in on-call or shift rotations to ensure 24x7 coverage, which may include weekends. To be successful in this role, you should have: - 3+ years of experience in responding to incidents or escalations at gaming, social media, or communication platform companies. - Excellent communication skills to engage with cross-functional teams and company leadership. - Previous experience on a trust and safety team or working closely with policy or content moderation. - An interest in online safety, policy development, regulations, and emerging trends. - Strong project management skills, prioritization abilities, and the capacity to manage multiple projects simultaneously. If you are passionate about online safety and want to contribute to creating a more civil and secure online environment, Roblox is looking for talent like you to join the team.,