Mobile Repair Ops Manager

Position:

• Manage day-to-day operations to ensure seamless execution across all functional teams.
• Develop and enforce standard operating procedures (SOPs) to maintain consistency and efficiency.
• Monitor performance metrics, analyze trends, and implement improvement strategies.

Workflow Optimization

• Identify inefficiencies in current processes and lead initiatives for automation, lean practices, or workflow redesign.
• Collaborate with cross-functional teams to streamline operations and improve turnaround time.

Resource & Capacity Management

• Plan and allocate manpower, equipment, and other resources to meet operational demands.
• Forecast workload and ensure resource availability to avoid bottlenecks.

Quality & Compliance

• Ensure all operational activities comply with company policies, industry standards, and regulatory requirements.
• Implement and monitor quality assurance processes to maintain service excellence.
• Enforce workplace safety measures and promote a culture of continuous improvement.

Reporting & Analysis

• Generate and present reports on operational performance, resource utilization, cost efficiency, and risk areas.
• Provide actionable insights and support strategic decision-making.

Team Leadership

• Lead, mentor, and manage departmental teams to foster a high-performance culture.
• Conduct regular team reviews, set performance goals, and support professional development.

Required Skills & Qualifications:

• Diploma Or BE /B Tech in Electronics.
• Experience in handling high-volume mobile repair & refurbishment operations.
• Having good experience in mobile parts sourcing
• 8-15 years of experience in multi-brand mobile repair operations or service delivery management
• Strong leadership and problem-solving skills.
• Excellent organizational, analytical, and communication abilities.
• Proficiency in operations management tools, ERP systems, and reporting dashboards.

Preferred Skills:

• Lean Six Sigma or PMP certification.
• Experience in managing high-volume operations.
• Familiarity with safety and compliance regulations relevant to the industry.