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Aditya Birla Housing Finance
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MIS Officer -Aditya Birla Housing Finance- Goregaon

MIS Officer -Aditya Birla Housing Finance- Goregaon

Aditya Birla Housing Finance

3 - 8 years

3 - 4 Lacs

goregaon

Posted:14 hours ago| Platform:

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Skills Required

mis preparation data visualization advanced excel mis reporting insight generation excel powerpoint data management database management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

To manage and analyze customer service-related data, ensuring accurate reporting and providing insights that support operational efficiency, service improvement, and informed decision-making.

Data Management & Accuracy:

Maintain and update customer service-related data with high accuracy and integrity across all reporting platforms.

Timely Report Preparation:

Deliver scheduled reports (daily/weekly/monthly) within defined timelines to support business reviews and decision-making.

Data Analysis & Insights:

Analyze service data to identify performance trends, service gaps, and recommend actionable improvements.

Dashboard & Visualization Support:

Develop and maintain dashboards using Excel, Power BI, or similar tools to present key metrics in a clear and insightful manner.

Ad-hoc Reporting & Support:

Provide prompt and accurate responses to ad-hoc data and analysis requests from internal stakeholders.

Process Automation:

Identify opportunities for automation of recurring reports to improve efficiency and reduce manual effort.

Stakeholder Collaboration:

Work closely with Customer Service, Operations, and Tech teams to align on data requirements and ensure consistency.

Data Quality Governance

Identify and flag anomalies, missing data, or reporting errors, and work towards corrective actions.

Preferred candidate profile

Advanced proficiency in MS Excel (Pivot Tables, VLOOKUP, Charts, Macros)
Working knowledge of SQL, Power BI, or Tableau for data visualization and querying
Strong analytical and problem-solving abilities
Excellent attention to detail and organizational skills
Good communication and stakeholder management
Ability to multitask and prioritize in a fast-paced environment

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