Job
Description
Job Title: MIS Executive Location: Whitefield, Bengaluru Experience: 24 years Industry: BPO / KPO / ITES Employment Type: Full-time, On-site Job Summary: We are seeking a detail-oriented and analytical MIS Executive to join our operations team in Whitefield, Bengaluru. The ideal candidate will be responsible for collecting, analyzing, and presenting operational data, developing reports, and ensuring data accuracy to support strategic decision-making in a high-paced BPO environment. Key Responsibilities: Develop and maintain daily, weekly, and monthly reports for operations and management Perform data analysis to track team performance, efficiency, and SLAs Use Excel (VLOOKUP, HLOOKUP, Pivot Tables, IF, Macros, etc.) to manage large data sets Create dashboards and data visualizations to present KPIs and trends Automate reporting processes where possible using tools like Power BI, SQL, or VBA Collaborate with operations, HR, and quality teams to provide actionable insights Identify anomalies, data gaps, and suggest improvements in data processes Ensure data integrity and security while handling sensitive information Required Skills & Qualifications: Bachelors degree in Commerce, IT, Statistics, or related field 24 years of hands-on experience in MIS/Data Reporting in a BPO environment Strong proficiency in Microsoft Excel (formulas, pivot tables, charts, macros) Working knowledge of SQL or data visualization tools (e.g., Power BI, Tableau) is a plus Strong analytical, problem-solving, and communication skills Ability to work independently and under pressure in a fast-paced setting Attention to detail with a proactive attitude Preferred Qualifications: Prior experience in customer service/support reporting Exposure to workforce management and capacity planning tools Familiarity with ticketing/CRM systems (e.g., Freshdesk, Zendesk, Salesforce) Work Schedule: 6 days/week - WFO Day shift, with flexibility for extended hours during reporting deadlines Note: Need Experience from BPO Background / Looking for Immediate joiners Interested share cv to jagadish.r@genisys-group.com
