MIS Executive

Background

Lead MIS - Customer Experience Function

As part of our continued efforts to strengthen operational excellence in the Customer Experience (CX) function at Swiggy, we are looking to onboard a highly skilled

MIS professional for the Customer Experience and Care

vertical. This role will play a crucial part in streamlining payment processes, automating reporting systems and ensuring timely, accurate vendor payments aligned with internal controls and financial best practices.

Key Responsibilities

• Process payments on schedule, ensuring compliance with agreed timelines and minimizing delays.
• Reconcile accounts and resolve discrepancies in invoices or payment records.
• Maintain accurate financial records and documentation related to billing and payments.
• Liaise with vendors and internal teams to resolve billing-related queries promptly.
• Ensure adherence to financial regulations, internal controls, and audit requirements.
• Support month-end, Quarter-end and year-end closing activities related to accounts payable, accruals and payment dashboards with Finance and internal stakeholders.
• Generate regular reports and provide insights on payment trends, outstanding invoices, and other key metrics.
• Thoroughly Validate invoices and billing using internal tools in line with company policies.
• Identify process gaps and propose data-driven improvements.
• Drive automation initiatives in billing and payment processes to improve efficiency and reduce manual intervention.
  

Requirements

• Bachelor's degree in any stream; Accounting, Finance, or related field is a plus.
• Proven experience in vendor billing, accounts payable, or a similar finance role.
• Prior experience in automation of financial processes, with hands-on implementation preferred.
• Proficiency in accounting software such as SAP, QuickBooks, Oracle, or similar.
• Strong proficiency in MS Excel (advanced formulas, data manipulation, reporting) and SQL (Snowflake or similar).
• Working knowledge of Python for automation and data processing is highly desirable.
• Strong attention to detail in identifying anomalies and financial inconsistencies.
• Good communication and problem-solving skills.
• Knowledge of tax regulations and financial compliance is an advantage.