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3.0 - 4.0 years
3 - 5 Lacs
Rohtak
Work from Office
Responsibilities: Supervise and coordinate fabrication and welding operations on the shop floor. Ensure smooth flow of production as per the daily/weekly production plan. Monitor and control the fabrication of aluminum cycle frames and related components. Work closely with design and quality teams to resolve production and quality issues. Analyze and improve production processes for efficiency, quality, and cost-effectiveness. Ensure proper usage and maintenance of fabrication and welding equipment. Implement and monitor safety protocols and 5S practices in the weld shop. Maintain production documentation and prepare reports on performance metrics. Train and guide production staff and welders for continuous improvement. Preferred candidate profile
Posted 1 month ago
8.0 - 13.0 years
8 - 10 Lacs
Pune
Work from Office
Operation Incharge will be responsible for Independently handling the manufacturing of sheet/ Tube metal, Welding Frame, Components through robotic / MIG Welding setup for automotive seat Managing maintenance, Preventive Maintenance of Plant Required Candidate profile Candidate should be from any manufacturing, preferably Automotive, Sheet metal & fabrication Industry Having experience in production, Maintenance of any sheet/ tubular metal components fabrication
Posted 1 month ago
3.0 - 6.0 years
7 - 10 Lacs
Tiruchirapalli
Work from Office
Roles & Responsibilities 1. Knowledge of International Fabrication Standards 2. Welding Process Application up gradation & Implementation. 3. Knowledge of SAW and GMAW Processes to R & D. 4. WPS Preparation and welding monitoring. Preferred ME/ M.Tech in Welding Technology / Metallurgy with 3 - 6 years of experience in relevant field Notice Period : Immediate Joiner or within 30 Days
Posted 1 month ago
3.0 - 8.0 years
3 - 6 Lacs
Pune, Washim, Ahmednagar
Work from Office
FREE JOB! FREE JOB! Company Name : BIG MNC Company Location : Shirval MIDC Position: ITI Welder / Assembly Fitter Experience: Heavy Fabrication & Boiler IBR Company Experience & Salary: 3 yrs 34,000 4 yrs 36,000 Above 4 yrs Salary as per experience 8-Hour Shift Canteen Facility Contacts : Hr Aasha Mam - 8624817374 Hr Shabana Mam - 9226514204 Document :- Resume Aadhar Card Pan Card Bank Details 4 Passport Size Photo All Education Certificates Note:- Shoes Are Compulsory For The Interview.
Posted 1 month ago
3.0 - 8.0 years
3 - 6 Lacs
Nashik, Pune, Akola
Work from Office
FREE JOB! FREE JOB! Company Name : BIG MNC Company Location : Shirval MIDC Position: ITI Welder / Assembly Fitter Experience: Heavy Fabrication & Boiler IBR Company Experience & Salary: aaa 3 yrs 34,000 4 yrs 36,000 Above 4 yrs Salary as per experience 8-Hour Shift Canteen Facility Contacts : Hr Aasha Mam - 86248 17374 Hr Shabana Mam - 9226514204 Document :- Resume Aadhar Card Pan Card Bank Details 4 Passport Size Photo All Education Certificates Note:- Shoes Are Compulsory For The Interview.
Posted 1 month ago
0.0 - 2.0 years
5 - 6 Lacs
Chennai
Work from Office
Take part in production activities of the line Trainee role for 1 year period Certification will be provided at the end of 1 Year. Preferred candidate profile Call 6385135552
Posted 1 month ago
2.0 - 3.0 years
2 - 3 Lacs
Pune
Work from Office
Job Description We are seeking a skilled and detail-oriented Aluminum Welder to join our team. The ideal candidate will be responsible for performing high-quality aluminum welding using MIG and/or TIG welding techniques. This role involves reading blueprints, interpreting technical drawings, and ensuring all welds meet quality and safety standards. Key Responsibilities: Perform MIG and/or TIG welding on aluminum parts and assemblies. Read and interpret blueprints, welding symbols, and technical drawings. Inspect completed welds to ensure structural soundness and quality. Set up welding machines based on job requirements. Operate hand and power tools as necessary for the welding process. Maintain a clean and safe working environment in accordance with company. Identify and troubleshoot welding defects or quality issues. Work with other fabrication or assembly team members to complete projects on schedule.
Posted 1 month ago
5.0 - 10.0 years
2 - 5 Lacs
Chennai
Work from Office
MIG Welder - 5+ Years 4G/6G - Welder Sheet Metal Fabrication Structural Fabrication Heavy Fabrication 1G, 2G,3G, 4G & 6G - MIG
Posted 1 month ago
2.0 - 4.0 years
0 - 0 Lacs
Pune
Work from Office
Seeking an experienced Fabrication Supervisor with expertise in instructional/vessel fitting, Mig/Tig/Co2, and Argon welding. Responsible for leading shop floor operations, managing teams, and ensuring timely, high-quality production. Required Candidate profile Min. 2-4 years of experience in fabrication supervision, preferably in manufacturing/heavy engineering sectors. In-depth knowledge of welding techniques & fabrication methods (MIG, TIG, CO, Argon).
Posted 1 month ago
2.0 - 6.0 years
2 - 3 Lacs
Ghaziabad
Work from Office
Responsibilities: * Meet production targets within budget and timeline * Follow safety protocols at all times * Collaborate with team on project planning and execution * Ensure quality welds using arc, spot, Tig, Mig techniques Health insurance
Posted 1 month ago
3.0 - 4.0 years
5 - 6 Lacs
Aurangabad
Work from Office
Hello Visionary! We empower our people to stay resilient and relevant in a constantly changing world. Were looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like youThen it seems like youd make an outstanding addition to our vibrant team. Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services. In Mobility, we help our customers meet the need for hard-working mobility solutions. Were making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions! We are looking for Welder Youll make a difference by Welders shall aware MIG/TIG with minimum 3 to 4 years of experience preferably in Heavy Industries, with ITI and NCVT. Should have knowledge of all types of welding positions. Should have knowledge and awareness how to read RT joint film and to rectify the joint in case of any discontinuity. Should have knowledge and awareness how to rectify the welding defects. Should have knowledge and awareness of weld defects and their remedial measures. Should have knowledge and hand on experience in grinding and fitment of welding job/assembly. Should have knowledge and hand on experience of cutting flames, also able to handle oxy cutting and heating sets/trollies with all safety measures. Should have knowledge and awareness of all PPEs to be used in the fabrication shop. Should have knowledge and awareness on time recording (Direct Hrs. and Indirect Hrs.) Should be able to read all Engineering drawings, and conversant with all welding symbols. Should have good knowledge and awareness of WPS. Should have knowledge and awareness of 5S to keep workstation safe and clean. Should have good operating knowledge of welding machines MAG/TIG. Knowledge of EN standard (optional) Desired Skills: You should have minimum experience of 4 years and ITI (Welding Trade) +NCVT passed. Sub-assemblies and bogie frame components set up experience, Methods & Technologies. Join us and be yourself! Make your mark in our exciting world at Siemens. This role is based in Aurangabad. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. Find out more about mobility athttps://new.siemens.com/global/en/products/mobility.html and about Siemens careers at
Posted 1 month ago
3.0 - 8.0 years
5 - 10 Lacs
Noida
Work from Office
About the Role We are seeking an experienced Senior Manager-Partnerships & Alliance to drive strategic alliances, build and scale our Partnerships program, and oversee relationships with Consulting and System Integrator (SI) partners. This role is instrumental in expanding Innovaccers partner ecosystem and revenue streams through high-value collaborations A Day in the Life Strategic Partnerships Management: Develop and nurture relationships with leading consulting firms, GSIs, and other organizations to drive revenue and joint go-to-market strategies. Referral Partnerships Program: Scale a formal referral program that enables partners to generate new business opportunities for Innovaccer. Public Sector Engagement: Expand Innovaccers footprint in State Medicaid, Federal, and International Public Sector markets, working closely with SIs and consulting firms on government bids. Revenue Growth & Pipeline Management: Drive revenue from partnerships by identifying new opportunities, tracking progress, and ensuring successful deal closures. Partner Enablement: Develop and execute enablement programs to ensure partners have the knowledge, tools, and incentives to promote Innovaccer solutions effectively while enabling internal teams on the value of the partnerships. Collaboration with Internal Teams: Work cross-functionally with Sales, Product, Marketing, and Customer Success leadership to align partnership initiatives with company goals. Contracting & Negotiations: Lead discussions on partnership agreements, pricing models, and commercial terms to ensure mutually beneficial engagements. Market Intelligence & Competitive Strategy: Stay ahead of market trends, competitive landscape, and evolving partner needs to refine strategies and maximize impact. What You Need 3+ years of experience in partnerships, business development, or strategic alliances, preferably within healthtech, SaaS, or management consulting industries. Proven track record of managing relationships while working in top-tier management consulting firms (e.g., Bain, BCG, McKinsey) with tangible revenue impact. Strong educational pedigree from a top-tier institution is highly preferred. Program and project management skills, with an understanding of healthcare technology and the US payer-provider ecosystem as a strong plus. Exceptional negotiation, relationship management, and executive stakeholder engagement skills. Ability to work independently and drive cross-functional collaboration in a fast-paced, high-growth environment. Excellent communication and presentation skills with a data-driven approach to decision-making.
Posted 1 month ago
2.0 - 4.0 years
4 - 6 Lacs
Ghaziabad
Work from Office
Kaizen activity MIG welding, its defect & Elimination of Defect Spot welding, its defect & Elimination of Defect Line balancing Robot teaching & programming ( Motoman YASKAWA & Panasonic and ABB) Production, productivity, OEE calculation Required Candidate profile Poke Yoke verification on daily basis. All documentation work related to Production like check sheet. Skill Enhancement Training of Operator. Line balancing.
Posted 1 month ago
2.0 - 7.0 years
2 - 7 Lacs
Pollachi, Coimbatore
Work from Office
6381031880 Interpret blueprints, drawings, and measurements to plan layouts. Weld metal components using techniques like MIG, TIG, and arc welding Inspect and test welded surfaces to ensure structural integrity. Required Candidate profile 2 to 5 years of hands-on welding experience. Proficiency in various welding techniques Ability to read and interpret technical drawings. HR Contact number - 6381031880
Posted 1 month ago
5.0 - 10.0 years
3 - 3 Lacs
Bengaluru
Work from Office
Responsibilities: * Read blueprints, fit components, work with sheet metal. * Perform CO2 welding, MIG & gas welding techniques. * Collaborate with production team on project timelines. * Ensure quality control standards met. Free meal
Posted 1 month ago
4.0 - 9.0 years
2 - 3 Lacs
Ahmedabad
Work from Office
Role & responsibilities location SANAND BOL GIDC , AHMEDABAD company will provide accommodation. job timeing 9.00 Am to 6 Pm Read and interpret fabrication drawings to determine layout, dimensions, and material requirements. Cut, shape, and fit components using various tools such as saws, grinders, drills, taps, etc. Perform welding operations including MIG welding (GMAW) to join metal parts together. Collaborate with other team members to complete projects efficiently. Preferred candidate profile any iti / diploma
Posted 1 month ago
15.0 - 20.0 years
15 - 18 Lacs
Bawal
Work from Office
Sr. Manager Production Weld Shop Experience :- 15-20 yrs. Salary :- 15-18 Lac PA Qualification :- BE Mech. Location :- Bawal Haryana Only from Sheet Metal Two wheeler Automobile Industry.
Posted 1 month ago
5.0 - 10.0 years
3 - 7 Lacs
Ghaziabad, Duhai
Work from Office
JD: .Routine Machine & Equipment health checkup .Improvement in Machine & Equipment Uptime .Power cost reduction .Maintenance & Utility cost reduction .Machine Spares management .Preventive, Predictive & Breakdown maintenance .Press Machine clutch & brake assembly/dis assembly Can work on the Pneumatic, hydraulic & mechanical/electrical systems of Press M/c, Weld SSW & Robotic programming/troubleshooting Had worked on VFD, Servo Drives & Induction drives Working Knowledge on types of welding controllers. Can check the Parallelism, Perpendicularity & Gib clearance of Press M/C Have worked on solenoid valves etc. He must have knowledge & skill of handling the MIG welding Robots with strong expertise in PLC Logic. Immediate joiner to be preferred
Posted 1 month ago
9.0 - 14.0 years
8 - 12 Lacs
Pune
Work from Office
Kindly share your resume on sv17@svmanagemnt.com Responsibilities: Defining scope of work document in consultation with Sales & Project Manager Approval of design release plan, Conduct internal design reviews Resource allocation as per needs of design manager Manage project related technical risks Ensure availability of domain expertise within the working team Lead customer DAP's, Appraisals of design leaders Approval of supplier specifications prepared by design lead Approval of modifications requested by customer/site team Technical support to sales team during proposal stage Identify training needs for design team Manage project documentation (design budgets, design schedules) Internal & external feedback management, Maintain daily time-sheet (hour booking) Qualification & Skills: BE (Mechanical /Automobile) with 10 -12 years experience, with at least 3 years as Manager or above Spot weld & MIG weld gun selection, MIG welding parameters Material handling equipment selection, Process planning Layout, DFMEA, Autocad, Catia, Pneumatics, Hydraulics, Ergonomy study Cycle-time study & calculation, Customer interaction MS Projects, Project related technical presentations
Posted 1 month ago
1.0 - 4.0 years
2 - 5 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Order Management(CPG).
Posted 1 month ago
1.0 - 4.0 years
2 - 5 Lacs
Kochi
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Retail Banking(Card Operations).
Posted 1 month ago
1.0 - 4.0 years
2 - 5 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Order Management(Comms).
Posted 1 month ago
1.0 - 4.0 years
2 - 5 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Customer Service.
Posted 1 month ago
1.0 - 4.0 years
2 - 5 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Retail Banking (PO).
Posted 1 month ago
0.0 - 3.0 years
1 - 4 Lacs
Kolkata
Work from Office
Experience Profile Education Role Offshore Staff Offshore Staff Associate Fresher or Experience Strong aptitude for learning system software and product specific information Strong analytical skills Good English Comprehension skills Ability to multitask with Keyboard shortcut skills Having good hands on to computer typing Skills with a speed of 30WPM and 90% Accuracy. Should be comfortable working in 24/7 shifts as per the business requirement Under Graduate/ Graduate Degree - Business or any discipline B.SC IT,MBA,BE not eligible to apply Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Claims_Processing.
Posted 1 month ago
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