420 Mig Welding Jobs

You will be joining VIJAYA MERCANTILE PVT. LTD - India, an electrical/electronic manufacturing company renowned for its high-quality products and significant presence in the industry. As a Weldor based in Alwar, your primary responsibility will be to undertake various welding tasks such as Arc Welding, TIG Welding, and MIG Welding. This will involve meticulously reading and interpreting blueprints, selecting appropriate welding materials, and ensuring precision and quality in all welding operations. Additionally, you will be accountable for the upkeep of welding equipment and maintaining a safe work environment. To excel in this role, you should possess skills in Arc Welding, TIG Welding, and MIG Welding, along with experience in general welding techniques. A solid understanding of different welding materials, attention to detail, and strong manual dexterity are also essential. Proficiency in reading and interpreting technical documents and blueprints is crucial. Prior experience in a manufacturing environment would be advantageous, as well as possessing a relevant welding certification or equivalent experience.,

Description We are seeking an experienced 6G TIG / ARC Welder (SS) to join our team in India. The ideal candidate will have a strong background in welding techniques, particularly in stainless steel, and will be responsible for producing high-quality welds while adhering to safety and quality standards. Responsibilities Perform TIG and ARC welding on stainless steel components as per specifications Interpret engineering drawings and blueprints to determine welding requirements Ensure high-quality welds and adherence to safety standards Maintain welding equipment and tools in good working condition Collaborate with team members to meet production schedules and quality standards Skills and Qualifications 3-5 years of experience in TIG and ARC welding, preferably on stainless steel Proficient in reading and interpreting technical drawings and specifications Strong understanding of welding safety practices and equipment operation Ability to perform quality inspections of welds and identify defects Certifications in welding processes or relevant technical courses will be an added advantage

Greetings we are hiring for the position of" WELDER | SCAFFOLDING | WELDING | PIPE FITTER | "with a leading Oil & Gas Industry Company. Responsibilities: performs welding and fabrication work on offshore platforms, often in remote locations, to ensure the safety and efficiency of offshore operations Align components using calipers, rulers etc. and clamp pieces Weld components using manual or semi-automatic welding equipment in various positions (vertical, horizontal or overhead) Repair machinery and other components by welding pieces and filling gaps Test and inspect welded surfaces and structure to discover flaws Maintain equipment in a condition that does not compromise safety Key Skills:- Demonstrate ability to handle work professionally, independently and efficiently. Continuous improvement mindset. Analytical, planning, execution and problem-solving skills. Excellent interpersonal and communication skills. Good team player with good attitude, integrity, interpersonal, organization and time management skills. Requirement: Qualification :- 10th pass , 12th pass & fail .Diploma , (ITI) Age:- 18 to 35 years, Salary:- 35,000 to 2 lakh + monthly STCW course certificate /police (NOC) Fresher / candidate can apply for this position. The candidates food accommodation free by company. Interested kindly send CV at :apexoffshore076@gmail.com or call at :-8452019101 . Thanks

As a Stainless Steel Welder, your primary responsibility will be fabricating and assembling metal structures and equipment, with a specialization in stainless steel. You will utilize various welding techniques to weld plates and structures for 4G applications while ensuring strict adherence to safety standards and quality specifications. Your duties will include performing welding on stainless steel components using appropriate methods such as TIG, MIG, Stick welding, and ARC. You will be required to read and interpret engineering drawings, blueprints, and technical specifications accurately. Additionally, cutting, fitting, and assembling stainless steel parts using hand tools, power tools, and machines will be part of your daily tasks. Preparing metal surfaces for welding by cleaning, grinding, and polishing will be essential to ensure the quality of welds. You will also be responsible for inspecting welds for defects like cracks, weak joints, or incomplete penetration, and rectifying them promptly. Adhering to industry and safety standards is crucial to guarantee the strength and integrity of the welds you produce. Maintaining and setting up welding machines and tools, ensuring their safety, calibration, and proper functioning, will be within your purview. You must strictly follow company safety policies and wear appropriate personal protective equipment (PPE) such as gloves, helmet, and apron to mitigate workplace hazards. Keeping your work environment clean and free of hazards is vital to ensure a safe and efficient workspace. Furthermore, you will be required to maintain detailed logs of welding activities, inspections, and materials used. In case of any issues or defects, you are expected to report them to supervisors or quality control for timely resolution. Key skills that will be beneficial in this role include good hand-eye coordination, attention to detail, knowledge of stainless steel grades and metallurgy, welding certifications (if required), and the ability to work effectively in high-temperature and high-risk environments. If you are a meticulous individual with a passion for stainless steel welding and a commitment to upholding quality and safety standards, we invite you to apply for this exciting opportunity.,

As a Supervisor in fabrication and assembly, your primary responsibility is to oversee the production of aluminium profiles, steel frames, brackets, base plates, and faade panels. You will allocate work based on production schedules, ensuring proper handling of aluminium, mild steel, and stainless steel materials while ensuring that all fabrication is performed according to technical drawings and standards. You will be responsible for verifying the cutting, punching, drilling, welding, and assembling of aluminium and steel components. Supervising the use of equipment such as double head cutting machines, CNC routers, punching machines, MIG/TIG welding equipment, and press brakes for aluminium and steel will also be part of your duties. Quality control is a crucial aspect of your role, where you will conduct in-process inspections of aluminium and steel parts to ensure dimensional accuracy and surface quality. It is essential to ensure that welding and surface finishing meet the required specifications. In terms of workforce coordination, you will lead and guide teams of fabricators, welders, and helpers in both aluminium and steel departments. Training workers on safe handling and fabrication techniques specific to aluminium and steel materials will be part of your responsibilities. You will also need to coordinate with Planning, Design, QA/QC, and Stores for material availability, technical clarifications, and quality approvals. Maintaining production reports, manpower deployment logs, and shift updates will be essential for smooth operations. Safety and maintenance are paramount in this role. Ensuring that workers follow proper PPE guidelines while handling aluminium sheets, steel plates, sharp edges, and heavy sections is crucial. Routine inspections of hand tools and machinery related to aluminium and steel fabrication are also part of your responsibilities. Key skills and competencies required for this role include a strong understanding of aluminium systems and steel supports used in faade fixing, the ability to read and interpret structural and faade fabrication drawings, knowledge of fabrication techniques for various materials, familiarity with welding processes and surface finishing techniques, and strong team leadership, discipline enforcement, and time management skills.,

We are seeking an MIG Welder to join our fabrication team. In this role, you will be using MIG equipment to weld large pieces of steel and aluminum. You must be able to set up the equipment and clamp, grind, or bolt the materials into the proper position before welding. You will also inspect the final products for quality, so you should be able to read and interpret blueprints and other technical drawings. Applicants must be able to pass an MIG weld test and a pre-employment drug screening. Any experience with TIG welding is also a plus, although we will consider applicants with beginner skills.

As a Welder at Solstellar Pvt. Ltd., located in Kozhikode, you will play a crucial role in supporting solar installations and upgrades through tasks such as Arc Welding, TIG Welding, and MIG Welding. Your responsibilities will encompass working with a variety of materials to ensure the successful completion of projects. To excel in this position, you should possess proficient skills in Arc Welding, TIG Welding, and MIG Welding, along with prior experience in handling diverse materials in welding projects. A solid understanding of safety protocols and procedures associated with welding is essential, as is physical stamina and manual dexterity to carry out welding tasks effectively. Having a certification in Welding or a related field would be advantageous for this role. Additionally, the ability to read and interpret technical drawings and blueprints will be beneficial in ensuring the accuracy and precision of your work. Join our team at Solstellar Pvt. Ltd. and contribute to our mission of promoting clean energy and sustainability through innovative solar solutions.,

Designation:- Jr Quality Manager Location:- Koparkhairane, Mumbai Experience:- 5+ Years CTC:- 3 - 5 LPA Industry:- Sheet Metal Fabrication Industry Roles & Responsibilities:- 5+ years of experience strictly into Sheet Metal Fabrication Industry only sound knowledge of TIG/MIG fabrication processes. coordinate the activities required to meet the quality standards

Role & responsibilities 2+years Hands on experience in welding (TIG/ MIG) Strong ability to read and interpret engineering drawings and technical manuals Extensive Practical knowledge & ability to do weld of various welding techniques in PB and PH Position, including GTAW, GMAW, SMAW,FCAW welding in Aluminium, Carbon and stainless steels. ISO9606-1 Welder test to be perform and satisfy volumetric/Destructive test requirement. Ability to Handle and work in Jigs and Fixtures. Basic knowledge in NDT(VT,PT,MT). Skilled in operation of power tools, hand tools. Excellent oral and written communication skills & Basic system knowledge being able to develop solutions on basic and specific problems being able to supervise basic welding applications and related professional activities Taking responsibility to supervise the tasks of welding and related personnel. Ability to involve and execute Continual improvement in process/product (Lean methodology- Kaizen, Poka yoke).

Duties & responsibilities To achieve excellence in preventive maintenance programs at Client site with highest standards and ensure energy conservation practices. Manage M&E scope of the projects to ensure the quality and deliverables within the stipulated time. To provide comprehensive facility, contract, and procurement management for technical services to the client. To achieve financial and other targets established by the Senior Facilities Manager. Achieve Key Performance Indicators and Service Level Agreements targets. Establish Engineering & Operational procedures and roll out the same for site staff. Establish contacts with local authorities/landlord on the facility related issues and maintain the relationship. Responsible for all legal & authorities related compliances pertaining to facility & engineering systems. Plan and manage the budgets for Engineering & Operational contracts. Carry out Technical Audits for all installations at periodical intervals. Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations. Plan & take responsibility for smooth operations of all Mechanical, Electrical, plumbing installations and Civil works pertaining to the facility. Responsible for planning a critical spares list for all installations as per manufacturers recommendations and inventory. Responsible for development of all maintenance related schedules and shutdowns in consultation with Clients / OEMs. Periodically inspect the logbooks, checklists, and PPM schedules for a better management of Engineering systems. Work towards the ZERO down time and set up the practices to ensure the delivery of seamless service to Clients. Responsible for ensuring landlords compliance on availability of all statutory obligations such as CEIG, Fire, Lift, Explosives, and stability certificate. Lead implementation of EHS/HSSE initiatives in the site. Drive the EHS/HSSE compliance programme in the managed facility. Ensure Client and JLL EHS/HSSE requirements are full implemented and complied with. Conduct Risk assessment and put controls. Incident management. Train Vendors and the site team in implementing EHS/HSSE requirements. Guide operations teams and clients on any changed legislative requirements to enable them to plan for continued legal compliance. Develop and implement process for tracking regulatory compliances across managed locations. Coordinate with Facility Manger, Corporate EHS/HSSE manager, ensure implementation of programs. Tracking and closure of annual compliance. Performance objectives To manage day-to-day critical and non-critical operations at client location Meet or exceed best practice in provision of services through contracts. Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Technical Lead. Key skills BE Electrical Engineering. Contract administration experience of 1 to 3 yrs. or more required. Excellent people skills and ability to interact with a wide range of client staff and demands. What this job involves Tuning the site to perfection In this role, your keen understanding of several angles in the site operations is crucial. Youll provide full maintenance site services by carrying out building procedures and performance measures to guarantee that the facility is in top shape. Working with our regional team, youll keep a close look at energy use, costs and building systems to find sweet spots and make informed decisions. On top of these, you should know exactly how to respond when issues come up. Thats why youll find it useful to always have an action plan to protect the site, and the health and safety of all staff members. Your ability to create great connections with vendors is also essential to fulfil your sites needs. Leading a high-powered team Youll play the part of both the motivator and connector who will pave the path for your team to succeed. Cultivating a culture of teamwork, excellence and sense of support should be second nature to you. Youll also need to make sure that your team is well-trained on the ins and outs of the facilities. Youll go hand in hand with our senior account team to come up with new ways to develop your peoples skills and improve your teams overall growth and success potential.

As an Arc Welder pipe fitter and helper at Reliance Industries Limited in Mumbai, you will be responsible for performing various welding tasks such as arc welding, TIG welding, and MIG welding. Your role will also involve working with different materials and assisting in pipe fitting tasks on a day-to-day basis. To excel in this role, you should possess strong Arc Welding, TIG Welding, and MIG Welding skills along with experience in working with various materials. Attention to detail and accuracy are crucial qualities required for this position. Additionally, physical stamina and strength are essential for manual labor involved in welding tasks. Being an integral part of the team, you should have the ability to work effectively with your colleagues to ensure the successful completion of projects. Any relevant certification or training in welding will be advantageous for this role at Reliance Industries Limited. Join us in our pursuit of innovation-led growth and make a positive impact on various businesses while striving for global leadership. If you meet the qualifications mentioned and are ready to take on this challenging yet rewarding opportunity, we look forward to having you as part of our team.,

Core Responsibilities: o Perform in-depth industry, market and competitor research o Perform valuation analysis on a wide range of companies using all accepted and relevant asset valuation approaches and theories o Design valuation models for asset valuation o Independently gather data pertinent to the engagement through direct client interaction and on site collection of data relating to client assets o Inspect various assets including Residential, Commercial and Industrial properties / assets etc. o Identify & develop new streams for revenue growth and maintain relationships with builders to achieve repeat business and chalk out ways to generate revenue. o Liaison with valuation agencies, real estate developers and local government bodies for market analysis and market updations. o Build and strengthen relationships with key builders/ developers and get project approvals on technical aspects and thereafter help monitor constructions status on periodic intervals. Organize and maintain such project database and provide periodic reports to management on activities and trends. o Segment markets based on property types and identify properties with high risks or in negative areas (e.g. low-line, very low chance of resale, poor quality construction, old constructions areas etc.) o Guide and develop "technical policy" and monitor the portfolio/ delinquencies related to technical aspects of respective geography. o Develop checks and process to control fraud, built database and deduce for multiple funding or excess funding on properties e.g. circle rates, reference rates to credit team, database of properties under dispute as per securitization notices by different banks as public notices, properties under public notice/ court notice/ in tech agencies data base under dispute etc.) o Scrutinize project approvals for the organization, timely monitoring and ensuring compliance on legal and technical aspects and their timely updations. o Analyze new upcoming residential projects in the zone and facilitate its fast approval for advanced processing and funding. o Conduct property audits to analyze collateral risk and manage quality real estate portfolio of the organization. o Keep track of the development in real estate market and its impact upon lending parameters, property valuations and other financial implications. o Monitor market feasibility of project for industrial, residential, commercial or institutional project, periodically checking property documents and presenting bylaws violation as per plot size. o Manage the vendors involved in the technical evaluation process. o Train and evaluate the proficiency levels of the team on a regular basis while maintaining TAT targets for the technical evaluation process. o Work closely with the legal counterpart on the technical evaluation front. o Carry out spot checks on a frequent basis and maintain an MIS related to the technical evaluation. o Help collections tie-up with brokers and negotiate rates for resale of properties surrendered, takeover through legal process, or any other property bought rented by business. o Help maintain a healthy portfolio through the preparation of feasibility reports, valuation reports, project monitoring reports and market surveys to gather data on the real estate market. o Understand and analyze risks associated with property / project / market / developer and analyze exposure that can be taken. Graduate : Yes (Diploma/ Degree in Civil/ Architecture) Desired Experience: Minimum 1 to 5 years in the field. Location- Mumbai, Delhi, Pune, Bangalore, Hyderabad, Chennai

o Perform in-depth industry, market and competitor research o Perform valuation analysis on a wide range of companies using all accepted and relevant asset valuation approaches and theories o Design valuation models for asset valuation o Independently gather data pertinent to the engagement through direct client interaction and on site collection of data relating to client assets o Inspect various assets including Residential, Commercial and Industrial properties / assets etc. o Identify & develop new streams for revenue growth and maintain relationships with builders to achieve repeat business and chalk out ways to generate revenue. o Liaison with valuation agencies, real estate developers and local government bodies for market analysis and market updations. o Build and strengthen relationships with key builders/ developers and get project approvals on technical aspects and thereafter help monitor constructions status on periodic intervals. Organize and maintain such project database and provide periodic reports to management on activities and trends. o Segment markets based on property types and identify properties with high risks or in negative areas (e.g. low-line, very low chance of resale, poor quality construction, old constructions areas etc.) o Guide and develop "technical policy" and monitor the portfolio/ delinquencies related to technical aspects of respective geography. o Develop checks and process to control fraud, built database and deduce for multiple funding or excess funding on properties e.g. circle rates, reference rates to credit team, database of properties under dispute as per securitization notices by different banks as public notices, properties under public notice/ court notice/ in tech agencies data base under dispute etc.) o Scrutinize project approvals for the organization, timely monitoring and ensuring compliance on legal and technical aspects and their timely updations. o Analyze new upcoming residential projects in the zone and facilitate its fast approval for advanced processing and funding. o Conduct property audits to analyze collateral risk and manage quality real estate portfolio of the organization. o Keep track of the development in real estate market and its impact upon lending parameters, property valuations and other financial implications. o Monitor market feasibility of project for industrial, residential, commercial or institutional project, periodically checking property documents and presenting bylaws violation as per plot size. o Manage the vendors involved in the technical evaluation process. o Train and evaluate the proficiency levels of the team on a regular basis while maintaining TAT targets for the technical evaluation process. o Work closely with the legal counterpart on the technical evaluation front. o Carry out spot checks on a frequent basis and maintain an MIS related to the technical evaluation. o Help collections tie-up with brokers and negotiate rates for resale of properties surrendered, takeover through legal process, or any other property bought rented by business. o Help maintain a healthy portfolio through the preparation of feasibility reports, valuation reports, project monitoring reports and market surveys to gather data on the real estate market. o Understand and analyze risks associated with property / project / market / developer and analyze exposure that can be taken. Graduate : Yes (Diploma/ Degree in Civil/ Architecture) Desired Experience: Minimum 1 to 5 years in the field.

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Welding Operations: Perform MIG welding on various metal types (e.g., mild steel, stainless steel, aluminum) and thicknesses, ensuring strong and clean welds. Read and accurately interpret blueprints, engineering drawings, and welding symbols to determine specifications and welding procedures. Set up and operate MIG welding equipment, including adjusting wire feed speed, voltage, and gas flow for optimal performance. Position and secure parts using clamps, jigs, and fixtures to ensure proper alignment before welding. Inspect completed welds for defects such as cracks, porosity, and inadequate penetration, and perform necessary reworks to meet quality standards. Material Handling & Preparation: Prepare welding surfaces by grinding, cleaning, and deburring to ensure proper adhesion and weld quality. Select appropriate welding consumables (e.g., welding wire, shielding gas) based on material specifications and project requirements. Handle and move materials safely within the workstation or shop floor. Safety & Maintenance: Adhere strictly to all safety protocols, wearing appropriate personal protective equipment (PPE) at all times (welding helmet, gloves, safety glasses, fire-resistant clothing). Maintain welding equipment and tools in good working condition, performing routine checks and minor troubleshooting. Ensure a clean and organized work area to prevent hazards. Quality Control & Documentation: Conduct self-inspection of welds to ensure they meet specified quality and dimensional requirements. Report any issues with materials, equipment, or processes to the supervisor. Complete daily production and quality logs as required. Team Collaboration: Work effectively as part of a team, collaborating with other welders, fabricators, and production staff to meet deadlines and production goals. Provide assistance and support to colleagues as needed.

Designation- Welder - MIG, TIG, ARC, 4G, 6G Qualification- Any Experience - 1 - 5 years Salary- 1500 AED to 2000 AED Employment Visa 15 days process Location - Dubai, Sharjah ,UAE. Contact HR SAN - 7200255975 South Indians only Required Candidate profile Nature of work - welder (MIG,TIG,ARC 4G,6G) Industry - Manufacturing Industry Resume,Original Passport, Passport Size Photo candidates send your resume whats app to 7200255975 Perks and benefits Free Accommodation & Transport/ Tamil & Malayalam

Perform welding and fabrication using various techniques including MIG, TIG, Arc, and Gas welding. Read and interpret blueprints, engineering drawings, and welding symbols. Required Candidate profile Cut, shape, & join metal components to specifications using welding equipment. Assist in the installation & commissioning of new machines or fabricated component Perks and benefits Food + Accommodation

Job Title: Trainee Robot Engineer (Freshers) Company: Bard Robotics Location: Manesar, Gurugram Salary: 18,000 25,000 CTC per month Service Bond: 3 Years Hiring Type: Quick Hiring (Immediate Joining Preferred) Training Provided: Yes Hands-on training on FANUC and KAWASAKI robots Application Areas: Spot Welding, Material Handling, Sealer & Palletizing --- Eligibility Criteria: Final year or recently graduated students from Mechanical, Electrical, Electronics, Mechatronics, or Robotics engineering streams Must have a quick learning ability and a professional, positive attitude Good communication skills, discipline, and willingness to work on-site at industrial locations --- What We Offer: Practical, on-the-job training with real industrial robots Opportunity to work on automation projects in live industrial environments Growth potential into a full-time automation engineer role Young and dynamic team environment with learning support --- How to Apply: Send your updated resume to hr@bardrobotics.com For queries, contact Ashish Yadav at +91 9599428260 office address- Kankrola, Mankdola, Garhi Harsaru Gurugram, Haryana, Pin code-122505. --- Note: This is a great opportunity for engineering freshers looking to start their career in industrial robotics and automation.

Role & responsibilities Job Description: Manual Welding Operators - MIG Welders & FCAW Welders Department: Manual Welding Cell Location: Patalganga Fabrication Plant, Maharashtra Company: Jindal Stainless Steelway Limited (JSSL) Reporting To: Section Coordinator Manual Welding Shift: Rotational (3 Shifts) Skill Category: Skilled Work Area: Manual Welding Bay – IRS 350/450 CR Girders Role Objective To execute MIG/FCAW welding on stainless steel girders (stiffeners, splice plates, diaphragms) as per approved WPS and fabrication drawings, ensuring quality and safety. Key Responsibilities Weld SS girder components using MIG/FCAW as per WPS and weld plan • Perform root, intermediate, and capping passes in correct bead sequence. • Prepare joints by cleaning, brushing, and ensuring edge quality before welding • Use proper wire, shielding gas, and current/voltage settings as per procedure • Monitor interpass temperature between passes to maintain weld integrity • Minimize spatter, undercut, and other defects using a controlled technique • Collaborate with fitters/helpers for joint readiness; weld only after joint verification • Interpret and follow welding symbols on fabrication drawings • Coordinate with QA/NDT for weld inspection and acceptance • Maintain welding tools, check gas/wire feed, and report faults Candidate Requirements Criteria Requirement Education ITI – Welder (MIG/FCAW) or 10th + certified MIG/FCAW course Certification Valid WQT as per WPS (IRS/ASME/IS codes) Experience 2–5 yrs in SS/CS girder welding Process Exposure MIG/FCAW in 1G, 2G, 3G positions Drawing Literacy Welding symbols, bead sequence, joint prep Preferred candidate profile

Roles and Responsibilities Perform welding operations using various techniques such as arc welding (MMA/SMAW), MIG/MAG (GMAW) and TIG/Welding (GTAW). Read blueprints, drawings, and specifications to determine welding procedures and requirements. Select appropriate filler wire materials based on project needs. Ensure proper ventilation systems are used during welding processes. Conduct quality control checks on finished products to ensure compliance with industry standards. Desired Candidate Profile 3-5 years of experience in fabrication or related field with ITI certification as a welder. Strong understanding of safety protocols for working at heights and confined spaces.

Roles and Responsibilities Manage maintenance activities for weld shop, ensuring efficient production operations. Oversee robotic welding, spot welding, MIG welding, and PLC programming to optimize processes. Coordinate with vendors for machine installation, commissioning, and troubleshooting issues. Develop and implement preventative maintenance schedules to minimize downtime. Ensure compliance with safety protocols and quality standards. Candidates with 4+ years of experience and a qualification in B.E./B.Tech/Diploma, possessing expertise in preventive maintenance, robot and PLC maintenance, PLC programming, and understanding of the weld shop domainincluding MIG welding, spot welding, and identification of welding defects—will be preferred

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: HWS (Empl Helpdesk)).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks