2-5 years experience in the Exchange/Messaging Engineer role, where you learned the nuances of IT Administration
At least 3-4 years of experience in managing the O365 platform.
Should have experience into Webex/Teams/Skype/ Zoom conferencing administration
Experience with: On-Prem Exchange server management, PowerShell scripting, Azure AD management, Office365 suite services, Intune configuration, Cloud Identity Management, Azure AD Connect, MS Teams, Conditional Access Management, and Level 3 escalation support
Ability to identify, scope, and recommend improvements in the Microsoft 365 and Modern Workplace areas
Experience in monitoring the O365 platform and providing metrics
Tech Savvy Ability and passion for learning new technology and tools
Passion for Customer Support A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
Prioritization Skills The ability to analyze support requests and prioritize them based on impact
Discipline The discipline to actively manage O365 tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
A Teacher Able to teach end-users about IT technologies or solutions to their issues in an easy to understand the way
Self-Starter The ability to actively look for effective tasks to complete in times of low tickets
Should be willing to work in rotational shifts - 6.30 AM to 2 PM, 12.30 to 9 PM 3 PM till 11.30 PM. And provide on-call weekend support as per need.
Nice to have: Experience such as Python, PowerShell, or other automation tools

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