Required Skills Behavioral | Microland Skills | Execution Excellence Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) Behavioral | Aptitude | Tasks Related Skills Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Skills Required: - Co-ordinate, facilitate, advice, and manage cross-regional and global changes - Act as a facilitator for/between the Regional Change Managers where necessary - Convene, chair, and minute the Global CAB (Change Advisory Board) - Ensure adherence to the Change Management policy both regionally and globally - Assess RFCs (Request for Changes) for completeness and validity - Ensure that Prioritization and Categorization of RFCs occur within limits defined for that region or globally - Reject RFCs which lack appropriate information - Provide authorization for all RFCs to proceed (no RFC may proceed without authorization of the Change Manager or his nominated deputy) - Manage and communicate the Forward Schedule of Changes (FSC) / Change Calendar - Ensuring that RFCs have been raised for all changes taking place - Filtering, reviewing and assessing all of the changes that are raised - Determining the correct approval levels to be applied to the change - Steering changes through the review and approval process - Facilitating the risk and impact assessment process for each change - Preparing the documentation required to support the Technical Reviews and CAB meetings - Attending Technical Review meetings for change related items - Publication and circulation of the post-meeting change documentation for CAB meetings - Notifying change owners and implementers of the approval, rejection and rescheduling of changes Confirming the closure and closure status of changes and conducting any post implementation reviews required - Production of management statistics on the Change Process

Microland Limited is looking for Senior Technical Specialist - Network & Security to join our dynamic team and embark on a rewarding career journey. Collaborate with cross-functional teams to design and develop technical solutions that align with the company's objectives. Provide technical expertise and support to the organization's products, services, and processes. Perform system analysis, design, and programming activities to support project goals. Implement and maintain technical solutions and systems to ensure optimum performance. Provide guidance and mentorship to junior technical staff. Collaborate with stakeholders to ensure that technical solutions meet business requirements. Develop technical documentation and user manuals to support system implementation and maintenance. Conduct performance analysis, troubleshooting, and remediation of technical issues. Participate in the development and implementation of policies, procedures, and standards related to technical solutions and systems. Strong technical skills and experience in system analysis, design, programming, and implementation. Excellent communication and interpersonal skills. Strong problem-solving and analytical skills.

Required Skills Technology | Cisco R and S Network Design SME - Level 4 SupportTechnology | Nexus Switch Design SME - Level 4 SupportTechnology | ASA Firewall Design SME - Level 4 SupportTechnology | Cisco WLAN Design SME - Level 4 SupportTechnology | Meraki WLAN Design SME - Level 4 SupportTechnology | F5 NLB Design SME - Level 4 SupportTechnology | Versa SDWAN Design SME - Level 4 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Expert Level Certification - F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider Delivery Skills:(1) Technology Management:Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.(2) Restoration and Resolution:Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.(3) Triage:Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.(4) Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Behavioral | Microland Skills | Execution ExcellenceFunctional | IT Operations Management | Service PortfolioBehavioral | Aptitude | Managerial Skills Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. Technology:Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology2. Business Development:- Understand and New Business cases and client needs- Understand and Develop new structure of Organization and effective Solution- Demonstrate delivery methodology to Prospective clients- Costing and Pricing for new Business cases3. Strategy and Synergy: Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas- Identify and Define new delivery methodology- Identify and Define skills and capabilities of new managers, and identify needs for development- Identify different thresholds for achievements.

Required Skills Technology | Cloud Networking Technology | WAN/LAN/WLAN/Security Technology | Cisco Technology | Meraki Technology | Palo alto Technology | F5 Technology | Checkpoint Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | CCNP / PSNSE / CCSP / NSE4 / 5 / ZIA / ECMS2 / VCP | ECMS2 | PCNSE | CCNA | CCSA | 101/201 | AZ-900/AWS solutions architect(associate) Analysing the business requirement, project scope and developing network design and roadmaps for technology solutions that align with the organization s overall IT strategy and goals. Participating in solution design and execution Collaborating with Customer IT teams, to ensure that the Design solutions meet the organization s network security requirements. Configuring and troubleshooting different OEM Products, to ensure proper operation of the SD-WAN/LAN/WLAN according to the architectural design and standards. Aligning with the changing Network solutions and architectures to keep up with the changing business needs, technologies and industry standards. Monitoring the performance of the solution to identify and resolve any issues, and making adjustments as needed to improve performance. Documenting the solution and providing training to other team members as needed. Developing and maintaining comprehensive documentation of the solutions and architectures Collaborating with other IT teams to ensure that the solution integrates with existing systems. Interface with Vendors regarding evaluation, implementation, and support of deployed network gear. Work on resolution of complex or escalated issues or network outages. *Manage SOPs, Knowledge documents, KB articles.

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+ApplicationsDomain | IT in Banking | Customer SupportBehavioral | Aptitude | CommunicationBehavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift2. Ability to comprehend end users from international locations over the phone3. Recording, classifying and prioritizing tickets4. Providing initial support and troubleshooting based on Knowledge Base articles5. Contributing to Knowledge Base with new articles6. Taking a remote of an end users machine if required while troubleshooting7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support8. Monitoring the status and documenting the progress towards resolution of all open tickets9. Keeping affected users informed about the progress.10. Escalating the process if necessary11. Resolution confirmation and closure of tickets within the SLA12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 113. Understanding of desktop applications and how do they work, installation and uninstallation4. Ability to support users in business applications based on SOP s5. Troubleshooting Desktop/Application remotely6. Ability to carry out Disk management, Disk Encryption, Wireless configuration7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP8. Ability to Install and configure email client, troubleshoot connectivity issues9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Required Skills Behavioral | Aptitude | Managerial SkillsBehavioral | Aptitude | People skills Education Qualification : Any Masters Certification Mandatory / Desirable : Technology | Certifications in Project Management | PMI Program Management Professional (PgMP) The Professionals will be responsible for coordinating any transformational changes in a company. Their key duties include managing internal requests for change, consulting management on the risk factors of implementing proposed changes, and facilitating approved transition processes, such as upgrading software or changing customer service policies.1. Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes.2. Analyzing any internal requests for changes and consulting with management to deny or approve the proposed changes.3. Develop and implement a master transition plan that manages cost and schedule to create or modify facilities, hire required staff, implement, monitor, track, status reporting and test technical solution, and put in place initial service delivery processes.4. Conducting workshops to provide staff members with information on any major changes in the company, such as new financial protocols or policies.5. Ensuring that transitions are planned and carried out in a timely manner and within budget.6. Keeping all parties involved with the transition updated on its progress.7. Spotting any transition-related issues and creating effective solutions to resolve them swiftly.8. Providing company-wide guidance during unplanned changes, such as the passing of a senior employee.

Required Skills Technology | Operating System|Storage migration/P2V migration/ RHEL upgradesTechnology | Operating System|Ability to explain storage architecture and connectivity options Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | MCSE / VCP / AZ-104 Delivery Skills:1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names)OS Management - Windows server re-installation. Adding/Decommissioning domain, creating scripts for daily/weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting3. Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve issues4. Process Compliance:- Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them- Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Follow through and execute the various Escalation Matrix (Vendor , Internal and Customer defined)- Ensure tickets are closed post user/customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Behavioral | Aptitude | Data Related SkillsBehavioral | Aptitude | Tasks Related SkillsBehavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following.- Aiding Service Management team on major issues- Driving the efficiency and effectiveness of the incident management process.- Monitoring the effectiveness of incident management and making recommendations for improvement.- Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals- Responsible for meeting targets of KPIs and SLAs- Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions- Providing information (input) to the Problem Manager- Client communications- Providing a point of escalation for user issues- Demonstrating and increasing the value proposition of the incident management team and IT operations.- Manage a team of 6 to 8 members and its associated activities Technical Skills- Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)- Good knowledge of ITIL service management processes- ITIL Certified (Mandatory)- Experience of managing a team of 4 to 10 people- Should have independently driven major incidents (P1 and P2)- Worked in Incident, Problem and Change Management teams- Good Verbal and written communication

Required Skills Technology | Cybersecurity Principles, Best Practices and Threat Landscape | Level 4 SupportTechnology | Project Management Skills | Level 5 SupportTechnology | Risk Management | Level 5 SupportTechnology | Leadership skills to guide and motivate Cybersecurity Teams | Level 5 SupportTechnology | Incident Response Coordination | Level 5 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | ITIL F/CompTIA Project+/Certified ScrumMaster/CISSP/CISA/AWS Certified Solutions Architect/Microsoft Certified: Azure Administrator Associate/Project Management Professional/Certified Kubernetes Administrator/CRISC Delivery Skills required are: - Project and Program Management: -*Overseeing large-scale and complex technology projects and programs.*Allocating resources effectively, including personnel, budget, and technology infrastructure.*Conducting comprehensive risk assessments specific to technology operations.*Developing and implementing risk mitigation strategies to minimize disruptions and ensure continuity. Communication and Stakeholder Engagement: -*Communicating complex technical concepts and strategies to stakeholders at all levels of the organization.*Tailoring communication approaches to meet the needs of diverse audiences, both technical and non-technical.*Building and maintaining relationships with key stakeholders to ensure their support and alignment with technology operations initiatives. Strategic Leadership and Management: -*Developing and implementing long-term technology strategies aligned with organizational goals and industry trends.*Aligning technology initiatives with business objectives and ensuring they support overall organizational strategy.*Leading organizational change initiatives related to technology transformations, upgrades, and process improvements. Continuous Improvement and Innovation: -*Driving innovation initiatives within technology operations to enhance efficiency, effectiveness, and competitiveness.*Identifying opportunities to streamline processes, automate tasks, and improve operational efficiencies within technology operations.*Promoting a culture of innovation and knowledge sharing across technology teams. Team Leadership and Development: -*Building and leading high-performing technology operations teams.*Cultivating a culture of collaboration, innovation, and continuous improvement.*Setting strategic performance goals and objectives for technology operations teams.*Resolving conflicts and addressing challenges within technology teams and with stakeholders.

Microland Limited is looking for Associate SME Cloud (CL2) to join our dynamic team and embark on a rewarding career journey Support cloud infrastructure and operations, ensuring system stability and performance Assist in deploying and managing cloud based solutions Collaborate with cross functional teams for seamless integration Stay updated with cloud technology advancements

Microland Limited is looking for Senior SME DevOps to join our dynamic team and embark on a rewarding career journey Manage and optimize CI/CD pipelines and cloud infrastructure Ensure automation and efficiency in software deployment Collaborate with development teams for system improvements Monitor and enhance system security and performance

Required Skills Technology | Cisco R and S Network Design SME - Level 4 SupportTechnology | Cisco ASA Design SME - Level 4 SupportTechnology | Palo Alto Design SME - Level 4 SupportTechnology | Firepower Design SME - Level 4 SupportTechnology | Pulse VPN Design SME - Level 4 SupportTechnology | Fortigate Design SME - Level 4 Support Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.4.Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

1. SCOM Setup and Configuration: - Assist in the installation and configuration of SCOM management servers, agents, and monitoring solutions. - Collaborate with Level 2 and Level 3 teams to ensure effective monitoring of our IT systems. 2. Alert Monitoring and Incident Management: - Monitor alerts and notifications generated by SCOM to identify potential issues or incidents. - Assist in the identification and categorization of incidents and take appropriate actions as required. 3. Data Collection and Analysis: - Assist in collecting and analyzing monitoring data to identify performance trends and potential problems. - Help in creating basic reports and dashboards to track IT infrastructure resources. 4. Documentation: - Maintain documentation of SCOM configurations, changes, and best practices. - Update knowledge base articles to facilitate efficient incident resolution. 5. User Support and Training: - Provide basic support to end-users who need assistance with SCOM functionalities. - Offer basic training to end-users on how to interpret monitoring data and alerts. Key Responsibilities SolarWinds: 1. SolarWinds Administration - Working knowledge of SolarWinds administration and related dependent components like AD (Active Directory), DNS (Domain Name System), BitLocker, Group Policies etc., 2. Patch Management - Deployment of monthly updates on every patch Tuesday following the Change process - Provide the patching status report to the customer 3. Software Distribution - Deployment of application versions to keep the devices complaint - Provide the

Required Skills Technology | Programming Languages | Java, Java Framework | J2EE, Spring, Hibernate Technology | Programming Concepts | Design Patterns, Software System Development | Unit Testing, Automated Unit Testing- Junit, Mockito, any framework Technology | Developer / Programmer Roles|API Developer Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills : 1.Write well designed, testable, tight, efficient, high quality code base by using industry standard software development practices using object-oriented languages. -Follow engineering best practices such as code refactoring, Unit testing and SOLID principles to deliver high quality code -Gather and refine specifications and requirements based on technical needs. -An understanding of database schemas, relational data design theory, and must have workable knowledge on PL/SQL. -Develop technical documents and handbooks to accurately represent application design and code 2.Excellent understanding of software design patterns and programming principles. -Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail 3.Perform thorough analysis and generate root-cause-analysis for any production issue -Provide necessary fixes and test the fixes to ensure no defect leakage. -Adherence to project processes and ensure SLA compliance.

Required Skills Technology | Database Development|Microsoft SQL Server, Understanding ofTechnology | BI Tools / Systems, Development | SQL Server Reporting Services (SSRS)BI, DWH, ETL Roles | SSIS DeveloperBI Tools / Systems, Development | SSASTechnology | Java Script / PythonTechnology | Power BI Online (SaaS)Technology | BI Tools / Systems | Microsoft Power BIBI Tools / Systems, Development | Microsoft Power BITechnology | Azure Services - Azure Data Factory, Azure SQL, Databricks ETL Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills :1. Deliver high quality, tested and secure code-Write well designed, testable, efficient, high quality code base by using industry standard software development practices.-Gather and refine specifications and requirements based on technical needs.-Develop technical documents and handbooks to accurately represent application design and code-Must have Strong knowledge on SQL, SSIS, ADF, Cubes and Power BI- Must have strong knowledge on Stored procedures and ETL process-Should have expert knowledge in writing SQL commands, queries and stored procedures. Ability to improve SQL performance: analyzing SQL joins and table structures2. Excellent understanding of software design patterns and programming principles.-Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail3. Perform thorough analysis and generate root-cause-analysis for any production issue-Provide necessary fixes and test the fixes to ensure no defect leakage.-Adherence to project processes and ensure SLA compliance.

Roles and Responsibilities:Should Demonstrate good communication and interpersonal skillResponsible for End to End Asset life cycle management.Management of Technology assets from on boarding till disposal.Stores management Inward, outward tracking, upkeep of stores.Responsible for updating the system of records.Ensure upkeep of assets and inventory management.Vendor management for asset repairs.Coordination of Data eradication and destruction of storage devices.Asset reconciliation related activities.Management of asset movements within one location or between locations.Knowledge of procurement processes.Hardware asset physical verification to be done once in 6months / on demand as required.Good Knowledge of MS Word/MS Excel.Please Note: Only graduates with all the relevant educational documents and with minimum of 6months experience can apply for this role. Mon-Sat (rotational 9 hours shift) and cab facility is provided (Mon-Fri) within city limits. Interested candidates kindly share your resumes to @divya.arjun@microland.com with below details.1. Total Experience2. Relevant Experience3. Current CTC4. Expected CTC5. Notice Period

Required Skills Technology | Networking Technologies | SDWANBehavioral | Aptitude | Managerial SkillsTechnology | Data Center Design and Implementation | ImplementationTechnology | Networking Knowledge, Concepts | Network Architecture and DesignTechnology | Networking Certifications | CCDP Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Networking Certifications | CCNP | CCNP Routing and Switching Will be responsible in designing, implement, maintain, and support our growing network infrastructure. The role can include designing system configurations, documenting and managing the installation of a new network, and maintaining and upgrading existing systems as necessary.1. Should have a good understanding of basic networking concepts.2. Will be responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs.3. Understanding of endpoint security and cloud security solutions is a plus.4. Should be able to implement, administer and troubleshoot network infr devices, including wireless access points, firewalls, routers, switches, controllers etc.5. Requires strong analytical and communication skills as well as sound judgment and the ability to work effectively with Infra Architects, Network Security Architects, Technology Architects and Executives.6. Strong analytical-reasoning and problem-solving skills7. An ability to learn new technologies quickly8. Good time management skills9. An ability to follow processes10. Strong documentation skills11. Good communication skills both written and verbal

Required Skills Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL)Behavioral | Aptitude | Tasks Related SkillsBehavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following.- Aiding Service Management team on major issues- Driving the efficiency and effectiveness of the incident management process.- Monitoring the effectiveness of incident management and making recommendations for improvement.- Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals- Responsible for meeting targets of KPIs and SLAs- Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions- Providing information (input) to the Problem Manager- Client communications- Providing a point of escalation for user issues- Demonstrating and increasing the value proposition of the incident management team and IT operations.- Manage a team of 6 to 8 members and its associated activities Technical Skills- Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)- Good knowledge of ITIL service management processes- ITIL Certified (Mandatory)- Experience of managing a team of 4 to 10 people- Should have independently driven major incidents (P1 and P2)- Worked in Incident, Problem and Change Management teams- Good Verbal and written communication

Required Skills Technology | ZScalar Proxy Expert - Level 3 SupportTechnology | Bluecoat Proxy Expert - Level 3 SupportTechnology | Prisma Proxy Expert - Level 3 SupportTechnology | F5 NLB Expert - Level 3 SupportTechnology | Riverbed WanOpt Expert - Level 3 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Expert Level Certification - F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider Delivery Skills:1. Troubleshooting and Management: Maximizes network performance by monitoring, troubleshooting network problems and outages, scheduling upgrades. Monitor network usage, anticipate problems and suggest solutions. Participate in Major incident bridge to represent Network tower for P1 incidents and work on resolution.2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.- Prepare a detailed report on the plan of action for the existing tickets for the next shift and engineer (Shift Handover Report).- Follow through and execute the various Escalation Matrix (Vendor, Internal and Customer defined),- Ensure tickets are closed post user/customer communication.- Maintain inventory of Network equipment and links.- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Microland Limited is looking for Lead Operations Excellence to join our dynamic team and embark on a rewarding career journey Optimize operational workflows and efficiency Develop process improvement strategies Collaborate with departments to enhance productivity Ensure compliance with industry best practices

Microland Limited is looking for SME Cloud (CL1) to join our dynamic team and embark on a rewarding career journey Specialize in cloud infrastructure solutions Optimize cloud based applications Ensure security and scalability Work with cross functional teams

Required Skills Technology | SQL/NoSQL DevelopmentTechnology | Scripting Language - Shell Scripting, PythonTechnology | Databricks - Spark SQL, PySpark, Apache SparkTechnology | Azure Data Factory, ADLS, Azure SQLTechnology | Data Visualization - BI toolsTechnology | Azure Stream AnalyticsTechnology | Building ETL and Datawarehouse process Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills :1.Technology DeliveryDeliver high quality, tested and secure code using engineering best practices.Understand customer requirement,create estimate and generate implementation approach.Work closely with tech Architect, contribute in technical design creation and review.Mentor team members on technical skills and help them resolve project impediments.Manage end-to-end delivery of project milestonesDevelop and review technical documentation to accurately represent application design and codeDesign and implementation of integration solutions for backend services and back-office applicationsShould have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail2.People ManagementIdentify team skill gap and help them fill those gaps on the project.Support team to resolve project impedimentsensure team is compliant on project and organizantion process and meet the compliance objective.Resolve Teams conflict, ensure reportees are motivated and gives optimal contribution.Manage Team performance evalution and feedback3.Automation Initiatives: Identify Automation opportunities by critically looking at data points, technology landscape. Propose, Manage and Drive implementation of automation initiatives across teams. Focus on Effort reduction, ticket reduction and error free delivery.Skill and Competency Management:Define the job roles across team and the skills that employees need to do these jobsAssess recruits and employees competencies to determine how well their skills and knowledge match their job requirementsCreate development plans to close the skill gapsMonitor, measure, and repeat to achieve your individual, team goalsSuccession Planning:Plan for succession and groom the next generation of technical resources for all critical rolesOther activities:-1.Technical Assessments2.Training need identification, Impart training and monitor3.Cross skilling of resources

Required Skills Technology | Scripting Language - Shell Scripting, Python Technology | Azure Data Factory, ADLS, Azure SQL Technology | Databricks - Spark SQL, PySpark, Apache Spark Technology | SQL/NoSQL Development Technology | Building ETL and Datawarehouse process Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills : 1. Deliver high quality, tested and secure code -Write well designed, testable, efficient, high quality code base by using industry standard software development practices. -Gather and refine specifications and requirements based on technical needs. -Develop technical documents and handbooks to accurately represent application design and code -Delivering and presenting proofs of concept of key technology components to project stakeholders. 2. Excellent understanding of software design patterns and programming principles. -Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail 3. Perform thorough analysis and generate root-cause-analysis for any production issue -Provide necessary fixes and test the fixes to ensure no defect leakage. -Adherence to project processes and ensure SLA compliance.

Required Skills Behavioral | Aptitude | Tasks Related Skills Education Qualification : Any Graduate Details: 1. Hardware and Software Management:a. Support and maintain computer systems and peripherals to ensure optimal workstation performance. Collection of errors from DT servers, printers, etc.b. Configuration of Extended devices like dual screens and replace toner cartridges.c. Utilize OEMs and run self-tests, as prescribed.d. Disk management, Disk Encryption, Wireless configuration.e. Installation of Client OS, configuration of Servers OS, check utilization and availability. 2. Endpoint Security:Anti-Virus Management, check the status of updates as per SOP. 3. Client Applications:Installation and configuration of client applications as per SOP and basic trouble shooting using remote capture tools. Technical Skills:a. Network Components, Devices.b. System Administration.c. MS Exchange Server.d. Storage Backup Administration.e. Endpoint Security. Behavioral Skills:a. Email Communication, Presentation, Public Speaking.b. Interpersonal Skills.c. Customer Service Orientation, Business Appreciation.

Required Skills Behavioral | Aptitude | Data Related SkillsBehavioral | Aptitude | Tasks Related SkillsBehavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following.- Aiding Service Management team on major issues- Driving the efficiency and effectiveness of the incident management process.- Monitoring the effectiveness of incident management and making recommendations for improvement.- Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals- Responsible for meeting targets of KPIs and SLAs- Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions- Providing information (input) to the Problem Manager- Client communications- Providing a point of escalation for user issues- Demonstrating and increasing the value proposition of the incident management team and IT operations.- Manage a team of 6 to 8 members and its associated activities Technical Skills- Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)- Good knowledge of ITIL service management processes- ITIL Certified (Mandatory)- Experience of managing a team of 4 to 10 people- Should have independently driven major incidents (P1 and P2)- Worked in Incident, Problem and Change Management teams- Good Verbal and written communication

Required Skills Behavioral | Microland Skills | Customer CentricityFunctional | Asset Management | Asset OperationTechnology | Telecom NOC Operations | Incident ManagementFunctional | IT Operations Management | Operational ProceduresBehavioral | Aptitude | Tasks Related SkillsBehavioral | Language Proficiency | English Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Any Certification Details: Asset handling:a) Aid movement of assetsb) Assist in the receiving and shipping department in logging all incoming inventory purchases.c) Maintain records of all transfers and disposals. Inventory Management:a) Reconcile the inventory records for a complete and accurate count.b) Assists loss prevention departments with any investigation when required.c) Work on inventory control software. Service Desk:a) Train junior members on internal and external interactionb) Handle software request and cater end-user requirement. License Requirements:a) Support SW publishers audit(s) awareness in mitigating license gaps, penalties, etc.b) Maintain track of global purchase, allocation of Licenses and Services

Required Skills Technology | HPN R and S Administrator - Level 2 SupportTechnology | Cisco R and S Network Administrator - Level 2 SupportTechnology | Nexus Switch Administrator - Level 2 SupportTechnology | Firepower Firewall Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills:1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | Cisco R and S Network Administrator - Level 2 SupportTechnology | Cisco ISE Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Basic Level Certification - F5 Certified Admin / CCNA / Riverbed RCSA-W (WAN Optimization Associate) / ZIA Admin / ZPA Admin / ZDX Admin / Prisma SD-WAN: Design and Operation / Certified Forcepoint Web Security Administrator / ACCA / CCNA Delivery Skills:1. Technology Management:Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.2. Restoration and Resolution:Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.3. Triage:Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.- Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report).- Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined).- Ensure tickets are closed post user/customer communication.- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.5. Value Proposition:Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | Cisco VoIP PABX Administrator - Level 2 Support Technology | Five9 CCaaS Administrator - Level 2 Support Technology | Fortinet VoIP Administrator - Level 2 Support Technology | Amazon Connect Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | VoIP Certifications / Avaya ACIS Core component / CCNP Collab / MS 720 Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Data Center Administration | Networking Technology | Networking Knowledge, Concepts | Network Security Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices Technology | Networking Context | Small Office Technology | Network Administration | Configuration of Network Components Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Networking Certifications | CCNP | CCNP Security Details: Hardware and Network: 1. Understand issues from user perspective and isolate issue 2. Decode the error / even / alarm status, understand the failed unit / device and provide hands and feet support in resolution through strong hardware and networking troubleshooting techniques. 3. Manage VPN Client Groups. Manage exception request to Groups and access as per guidelines. 4. Configuration: Standard SSL and IPSEC 5. Modify access-list. 6. Troubleshoot: Access-Control issues and all escalated cases from Level 1 Proxy: 1. Configure: content filtering (Black and White listing) of URLs under respective categorizations. 2. User Group integration with Access policies 3. Pull reports on intrusion and detects in proxy level 4. Capture and Evaluate TCP Dumps/ Wireshark on escalated incidents 5. Define Reverse and Forward Proxy. Firewall: 1. Initial Configuration of firewall as per standard rule set (permit and deny rules). 2. Basic routing: Static routing. 3. Perform Health Checks: failover testing/ HA. 4. NAT (Static, Dynamic and PAT) 5. NAT configuration and trouble shooting. 6. Troubleshoot firewall related access issues and understand filter logs. Load Balancing: 1. Troubleshoot LB issues, reading the various counters and logs that are available in the tool. 2. Configure: Nodes and members, virtual Servers, Load balancing method to be used as per instruction. Technical Skills: a. Network Components, Devices b. Virtual Private Network (VPN) connection Security c. Proxy d. Firewalls e. Network Load Balancing

Required Skills Technology | Cisco R and S Network Expert - Level 3 Support Technology | HPN R and S Expert - Level 3 Support Technology | Nexus Switch Administrator - Level 2 Support Technology | Firepower Firewall Administrator - Level 2 Support Technology | Palo Alto Firewall Administrator - Level 2 Support Technology | Checkpoint Firewall Administrator - Level 2 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | (Operating) System Administration|Windows Server Administration Technology | Operating System|Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUS Technology | Operating System | Knowledge on performance management for OS Education Qualification : Any Graduate (Engineering / Science) Delivery Skills: 1. Proactive monitoring: Initiate Windows, VMWare, HyperV administration, monitoring, based on SOPs fix the possible issues, Record the findings and analysis in to the ticket 2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L2 support 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift and engineer - Followthrough andexecute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user/customer communication

Required Skills Technology | Statistical Analysis Tool / Software | Excel Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: Hardware and Network: a. Understand issues from user perspective and reach out to appropriate resolver groups b. Decode the error /alarm status, understand the failed unit / device and provide hands and feet support in resolution through strong hardware and networking troubleshooting techniques. Switching: a. Carry out Standard Configuration on Switch according to the template. b. Carry out VLAN Mapping to IP Address using SVI, Vlan Interfaces, Port mapping, Port security, Perform Port Aggregation and Link Configuration: Access / Trunk. Routing: a. Troubleshoot Routing issues(EIGRP/OSPF), Over-Utilization, Reachability, VPN connectivity. b. Apply standard SOP based Configurations on routers. (AAA, TACACS, Radius, Banner Standard access-list, GRE, VPN Configurations) WLAN: a. Troubleshoot WAP isolation issues, authentication issues and Validate with CAP WAP messages. b. Carry out configuration such as group Creation, access-control and documented Changes Network Management Tools: a. Troubleshoot MACD failures. b. Monitor and report capacity breach status (such as license). c. Monitor health status as defined in SOP Technical Skills: - Network Components and Devices - Switches, Soft Switches, Multi-layer Switches - Routers, Bridge Routers - Wireless Access Points (WAPs), Wireless Network Interface Controller - PBX Behavioural Skills: Email Communication, Presentation, Public Speaking

Required Skills Technology | Endpoint Management- SCCM Technology | Endpoint Management- Intune Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Azure Infra Management Certification As an SCCM and Intune Level 3 Administrator, you will play a critical role in the design and management of these Microsoft-based systems. You will lead the effort to ensure the effective deployment of software, updates, monitoring, and mobile device management across our organization. Key Responsibilities: 1. SCCM Design and Optimization: - Lead the design and optimization of SCCM infrastructure, including site servers, distribution points, and client settings. - Implement advanced software deployment strategies, automation, and ensure efficient patch management. 2. Intune Configuration and MDM Expertise: - Lead the configuration and management of Microsoft Intune for mobile device management (MDM) and endpoint security. - Implement and manage complex security policies, device settings, and compliance rules. 3. Software Packaging and Deployment Leadership: - Lead the packaging and deployment of software applications, updates, and patches using SCCM. - Implement advanced software distribution methodologies, package creation, and automation. 4. Operating System Deployment Expertise: - Design, create, and maintain advanced task sequences for OS deployments, including in-place upgrades and dynamic provisioning. - Optimize and automate OS deployment processes for efficiency. 5. Advanced Troubleshooting and Support: - Provide Level 3 support for SCCM and Intune-related issues and incidents, working with Level 1 and Level 2 administrators, and act as a subject matter expert. - Conduct root cause analysis for complex issues and incidents. 6. Documentation and Reporting: - Maintain detailed documentation of configurations, best practices, and optimization procedures for SCCM and Intune. - Create and present advanced reports on the performance and effectiveness of these systems to management and stakeholders. Qualifications: - Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Required Skills Functional | Sales | Business Development (Hunting) Functional | Sales | Alliance and Partnership Management Behavioral | Aptitude | Communication Functional | Client Account Management | Negotiating and Finalizing Terms Functional | IT in Sales and Marketing | Customer Micro-Segmentation Behavioral | Aptitude | Leadership Skills Education Qualification : MBA / PG Diploma The ideal candidate has the below knowledge and abilities. 1. A strong track record of direct and indirect sales and business development. 2. The ability to work comfortably with executives in partner organizations. 3. Working knowledge in select technology areas including Cloud, SDN, Cybersecurity and Modern Workplace. 4. In-depth knowledge of enterprise customer segment. 5. Consistently displays excellent organizational, communication, project management, negotiation, and problem-solving skills. 6. Delivers articulate, effective and audience appropriate presentations for Solution products/technologies, strategies, and initiatives. 7. Has relevant experience as an alliance head and have engaged with organizations such as VMware, Fortinet, Zscalar, Cisco, Versa Networks etc. or have worked for those alliance organizations. 8. Has undergone complex technical and sales training, ideally in one or more of the alliance organizations referenced above. Responsibilities include: The Account Director role focuses on the select alliance accounts and influences at the global account level, in all geographies where they operate. 1. The Account Director role must successfully sell into and develop CXO and VP Line of Business relationships across various businesses and departments while managing complexity due to the international aspects of the customer relationship and effectual teaming with internal teams of alliance organization around the world. 2. The Account Director role is responsible for creating and maintaining a global strategy to the targeted Strategic Partners. 3. The role is responsible for continuously reinforcing our solution / service play and driving solution sales with alliance organization and the Partner s field organization, enabling Microland s frontline sales team, working with our Client Solutions Organization in developing new offerings, creating co-sell ready solutions and accessing MDF s.

Required Skills Technology | Collaboration and Messaging Roles | Skype Administrator Behavioral | Aptitude | Communication Domain | IT in Banking | Customer Support Technology | Unified Communications Platforms | Microsoft Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Details: Technical Skills: - Messaging- Complete hands-on experience on installing and managing Microsoft Exchange, Server 2010/2013/2016/2019, Administration of Office 365, Managing of Exchange Load Balancers (NLB, WNLB, Clustering), Managing of email gateways (IronPort, ProofPoint, EOP) and Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking - Unified Communication and Collaboration - In-depth knowledge of various UCC services like Teams, OneDrive, SharePoint etc and In-depth hands-on experience on Microsoft 365 - LDAP- Active Directory and Azure Active Directory user administration, Directory Sync from AD to AAD and Authentication protocols - End-User- Outlook 2013/2016/2019/ProPlus/Mobile clients, Teams, desktop/mobile clients, OneDrive/BOX desktop sync and Offline and Online archive management - PowerShell- Advanced PowerShell scripting knowledge Functional Skills: -. Need to performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc. - Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure - Plan and execute upgrades, projects defined by customers - Address the tickets escalated from L1/L2 team - Document the architecture and participate along with architects to define the DR, failovers etc. - Manage and lead team of L1/L2

Required Skills Technology | Collaboration and Messaging Roles Technology | Unified Communications Platforms | Microsoft Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Administrator s primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Online/any other messaging OnPrem infrastructure, periodic maintenance, installing patches, and supporting L1 team. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Manage, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure (M365 / OnPrem) 2. Implement the activities defined by L3 team 3. Address the tickets escalated from L1 team and close within the SLA 4. Incident and Problem Management 5. Prepare and maintain SOP documents to help L1 team 6. Manage and lead team of L1s Technical Skills 1. Messaging - Complete hands-on experience on M365 - Administration of M365 and Exchange OnPrem - Managing of Exchange Load Balancers (NLB, WNLB, Clustering) - Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast) - Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking 2. Unified Communication and Collaboration - In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc., 3. LDAP - Active Directory and Azure Active Directory user administration (Tenant administration, Forest and domain, Users, Groups, DHCP, DNS, Group Policy, replication etc.) - Directory Sync from AD to AAD 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync - Offline and Online archive management 5. PowerShell - Advanced PowerShell scripting knowledge

Required Skills Technology | Cisco R and S Network Design SME - Level 4 Support Technology | Nexus Switch Design SME - Level 4 Support Technology | ASA Firewall Expert - Level 3 Support Technology | Cisco WLAN Expert - Level 3 Support Technology | Meraki WLAN Expert - Level 3 Support Technology | F5 NLB Expert - Level 3 Support Technology | Versa SDWAN Expert - Level 3 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Expert Level Certification - F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider Delivery Skills: (1) Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. (2) Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. (3) Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. (4) Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process