Mega Hiring For Gaming, Petcare, Retail & Insurance Process - International
Mega Hiring For Gaming, Petcare, Retail & Insurance Process - International
Job Title:

International BPO Voice & Chat Blended Process Executive

Experience:

0-5 Years

Shift:

US/UK Rotational (Including Night Shifts)

About the Role:

We are seeking dynamic and customer-focused professionals to join our International BPO team in Pune. The role involves handling voice and chat support for international clients, delivering exceptional service, and ensuring customer satisfaction. This is a blended process role, requiring flexibility to switch between voice and chat channels seamlessly.

Key Responsibilities:

Provide excellent customer service via voice calls and chat support
Resolve customer queries efficiently and accurately
Maintain high levels of professionalism and customer satisfaction
Document interactions and update customer records accurately
Adhere to process guidelines and quality standards
Collaborate with team members to meet targets and improve service delivery

Desired Candidate Profile:

Excellent communication skills in English (both verbal and written)
Prior experience in BPO or customer service (preferred but freshers can also apply)
Ability to handle multiple channels (voice and chat)
Good problem-solving skills and a customer-centric approach
Flexible to work in rotational shifts, including nights
Comfortable working in a fast-paced environment

Perks and Benefits:

Competitive salary and performance-based incentives
Comprehensive training programs and ongoing professional development
Opportunities for career growth
Health benefits and employee wellness programs
Friendly and supportive work environment
Cab facility till nodal point
Work from office in Pune

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Mega Hiring For Gaming,Petcare,Retail&Insurance Process-International