Develop and implement organizational policies and procedures for the medical unitGovernment policies (PNDT, Transplant Act, Narcotics and Drugs compliance, Radiology license, medical certificates, etc) to be strictly adhered to & to keep the hospital ready at all the time for government and internal audits and inspectionsTo coordinate (with respective group heads) and supervise Quality, Hospital infection control, nurses, clinical pharmacist, and strictly follow and implement NABH standards/policiesMaintain communication between governing bodies, medical staff and department heads by attending departmental meetings, and coordinating interdepartmental functioningMonitor the functioning of radiology services, diagnostic services, facilities and staff to ensure the effective use of resources and assess the need for additional staff, equipment and servicesResponsible for conducting clinical audits as per NABH/internal committee recommendationOverseeing and monitoring RCA & CAPA on all the audit findings and reporting the findings to the CMO & and the respective cluster head promptlyAttend to Medical staff feedback and grievancesCounselling of nursing staff, para medical staff with the help of NS and HRTo ensure all the clinical operations adhere to relevant health laws with regards to medical compliances and to assure the prevention of Medico legal issuesEnsure the radiation safety compliance in all the applicable areas in coordination with the JOB DESCRIPTION Radiation safety officerTo scrutinize all the documents including donor and recipient identification and all the relevant legal documentation required for transplant casesTo make daily rounds and to see the completeness of clinical records including patient consent forms, assessment forms, Drug charts, Doctors & Nurses progress notesEnsure that consent forms are taken for all the clinical proceduresTo supervise the lab in coordination with Lab Director/Head and to assure that the lab reports are error free, Critical values are being reported to Wards/ICUs and the defined TATs are being strictly followedEnsure seamless functioning of Operation theatre (OT) including utilization of OT, Scheduling of OT ( in coordination with OT manager) & identification of patient in OT ( Right patient , Right site and Right procedure ) 16Meetings with Nursing Staff and other para-medical staff to discuss measures for improvement of patient care and other related mattersEnsure the culture of patient safety in all patient care areas which includes deliverance of safe clinical practices, identification of patient & avoidance of medication errorsSupervise the attendance of consultants/visiting consultants, DMOs, Lab Staff, Dieticians, ER, lab and OT technicians, Ambulance, nursing staff etcHeading the medical records department and make sure that all the records are properly archived as per hospital policy, closed audits of case sheets are being done by MRD team, ICD coding is being followed and any record should not be given to patient/attendant/consultant/legal authorities without the permission of Medical HeadAttending to medico-legal cases as pertaining to your unit, in coordination with the Group Legal advisor, CMO and Cluster HeadTo supervise DMOs Appointment, postings, compliance to their JDs, trainings, Doctors Handover notes etcEnsuring the safe practices of blood transfusion in all patient care areas, that blood products given are safe to the right patient, right blood group and the right blood productTo oversee the quality department and ensure that all the statutory licenses of the unit are validEnsure that the patient counselling is happening in all the areas & also ensure that all the Audio Video recordings are being archived and can be accessible whenever they are required with the support of IT teamEnsure that the academic calendar is in place and academics are happening on regular basisEnsure that the consultant rosters are in place and make sure that the consultants are being interacted on daily basisTo make daily rounds to patient care areas and make sure that all the required emergency support like Crash carts, Defibrillator are in placeTo keep a track of complex/rare cases happening in the unit and inform to CMO & Public relations teamIf any clinical trials are being performed at the unit, ensure the record compliance with the Ethics committee.

To establish clear and competitive goals , growth roadmaps & strategic business plans.Ensure adherence to policies and procedures for the Pharmacy and services.Interface with vendors to arrange medicines when ever required and proper implementation of process flow for keeping high value items on consignment basis.Handling Internal & External audits for record better Inventory control.Ensure Inventory targets, stock levels, risk migration targets and managed flexibility strategy to optimize Inventory.Drive key performance indicators, continuous improvement throughout logistics and supplier operations.Generating repeat business through exceptional customer service and response to regular customers.Responsible for vendor evaluation, selection & registration.To streamline the process in Pharmacy department, if any gaps.Continuous Coordination with Quality department to ensure 100% quality compliance.

Develop and implement organizational policies and procedures for the medical unitGovernment policies (PNDT, Transplant Act, Narcotics and Drugs compliance, Radiology license, medical certificates, etc) to be strictly adhered to & to keep the hospital ready at all the time for government and internal audits and inspectionsTo coordinate (with respective group heads) and supervise Quality, Hospital infection control, nurses, clinical pharmacist, and strictly follow and implement NABH standards/policiesMaintain communication between governing bodies, medical staff and department heads by attending departmental meetings, and coordinating interdepartmental functioningMonitor the functioning of radiology services, diagnostic services, facilities and staff to ensure the effective use of resources and assess the need for additional staff, equipment and servicesResponsible for conducting clinical audits as per NABH/internal committee recommendationOverseeing and monitoring RCA & CAPA on all the audit findings and reporting the findings to the CMO & and the respective cluster head promptlyAttend to Medical staff feedback and grievancesCounselling of nursing staff, para medical staff with the help of NS and HRTo ensure all the clinical operations adhere to relevant health laws with regards to medical compliances and to assure the prevention of Medico legal issuesEnsure the radiation safety compliance in all the applicable areas in coordination with the JOB DESCRIPTION Radiation safety officerTo scrutinize all the documents including donor and recipient identification and all the relevant legal documentation required for transplant casesTo make daily rounds and to see the completeness of clinical records including patient consent forms, assessment forms, Drug charts, Doctors & Nurses progress notesEnsure that consent forms are taken for all the clinical proceduresTo supervise the lab in coordination with Lab Director/Head and to assure that the lab reports are error free, Critical values are being reported to Wards/ICUs and the defined TATs are being strictly followedEnsure seamless functioning of Operation theatre (OT) including utilization of OT, Scheduling of OT ( in coordination with OT manager) & identification of patient in OT ( Right patient , Right site and Right procedure ) 16Meetings with Nursing Staff and other para-medical staff to discuss measures for improvement of patient care and other related mattersEnsure the culture of patient safety in all patient care areas which includes deliverance of safe clinical practices, identification of patient & avoidance of medication errorsSupervise the attendance of consultants/visiting consultants, DMOs, Lab Staff, Dieticians, ER, lab and OT technicians, Ambulance, nursing staff etcHeading the medical records department and make sure that all the records are properly archived as per hospital policy, closed audits of case sheets are being done by MRD team, ICD coding is being followed and any record should not be given to patient/attendant/consultant/legal authorities without the permission of Medical HeadAttending to medico-legal cases as pertaining to your unit, in coordination with the Group Legal advisor, CMO and Cluster HeadTo supervise DMOs Appointment, postings, compliance to their JDs, trainings, Doctors Handover notes etcEnsuring the safe practices of blood transfusion in all patient care areas, that blood products given are safe to the right patient, right blood group and the right blood productTo oversee the quality department and ensure that all the statutory licenses of the unit are validEnsure that the patient counselling is happening in all the areas & also ensure that all the Audio Video recordings are being archived and can be accessible whenever they are required with the support of IT teamEnsure that the academic calendar is in place and academics are happening on regular basisEnsure that the consultant rosters are in place and make sure that the consultants are being interacted on daily basisTo make daily rounds to patient care areas and make sure that all the required emergency support like Crash carts, Defibrillator are in placeTo keep a track of complex/rare cases happening in the unit and inform to CMO & Public relations teamIf any clinical trials are being performed at the unit, ensure the record compliance with the Ethics committeeEnsure regular clinical updates to referral doctors and also to any concerned authorities.

Key ResponsibilitiesDevelop and implement healthcare-focused marketing strategies to increase patient awareness and hospital outreach.Plan and execute patient education programs, maternal health awareness campaigns, and pediatric health initiatives.Ensure compliance with hospital marketing regulations and ethical advertising guidelines in India.Strengthen community engagement through health camps, mother-baby wellness programs, and tie-ups with maternity and childcare influencers.Collaborate with OB-GYNs, paediatricians, and neonatologists to highlight hospital expertise and trust-building initiatives.Implement digital marketing strategies including social media engagement, website management, and content marketing to enhance online visibility.Develop hospital branding materials such as brochures, patient guides, maternity care packages, and pediatric healthcare leaflets.Partner with PR agencies to feature hospital success stories, breakthrough treatments, and patient testimonials in media publications.Organize women-centric health talks, pre-natal and post-natal workshops, and pediatric care awareness drives.Conduct marketing analytics to measure campaign effectiveness and optimize budget utilization.Build and manage corporate partnerships for maternity and pediatric healthcare plans.Implement patient experience improvement programs through effective communication, surveys, and feedback mechanisms.Ensure strong referral networks by engaging with gynaecologists, paediatricians, and child specialists across the region.Introduce innovative Below the Line (BTL) activities such as parent-baby wellness forums, lactation support groups, and child nutrition awareness sessions.Job SpecificationQualification: Any Graduate/Postgraduate in Marketing, Healthcare Management, International Marketing, or related fields.Experience: Minimum 10 years of experience in healthcare marketing, preferably in maternity, neonatology, and pediatric care.Skills: Hospital branding, patient engagement, digital healthcare marketing, stakeholder management, PR & media handling, event management, healthcare compliance.