3 Medical Operations Jobs

Key Deliverables: Oversee accurate medical data processing and support care coordination Implement and monitor adherence to medical protocols and guidelines Enhance patient experience during admissions, transfers, and discharges Track medical service KPIs and support process improvement initiatives Role Responsibilities: Collaborate with clinical and administrative teams to optimize care quality Manage patient inquiries and ensure timely issue resolution Support documentation, EHR use, and regulatory compliance Stay informed on pediatric healthcare trends and operational standards

The Associate Project Manager (APM) plays a crucial role in coordinating and supporting various medical operating (MedOPEX) activities across multiple countries and regions. This is a project-based role where you'll ensure effective communication, collaboration, and execution of medical plans and initiatives. You'll provide administrative support to Therapeutic Area (TA) workstream leads on a range of pre-defined projects, focusing on operational aspects, timelines, milestones, and project metrics. You'll manage projects from initiation through to completion within the scope provided by stakeholders, who remain responsible for project content. Key Responsibilities The APM will provide administrative support and operational oversight for projects, including: P2P (Procurement to Payment) & Study Contracting Initial project setup & organization : Review and set up tracking mechanisms in Smartsheet and Outlook based on documentation (SOWs, MSAs, emails). Vendor onboarding & financial approval : Confirm vendor setup in Coupa as SHIFT-based, submit requests to SHIFT for finance approval. Contract processing : Submit requests into Coupa for reviews, approvals, and signatures; manage Adobe Sign for signatures. PO issuance : Submit requests into Coupa for PO reviews, approvals, and issuance. Invoice, Budget Tracking & Transfer of Value (TOV) Reporting : Daily tracking of budget and invoice expenses, reviewing invoices against study milestones/SOWs, gathering payment information for US Government reporting. Grants & Donations Initial Grant receipt & setup : Review new Grants for pre-Executive Grant Review Committee (EGRC) meetings, draft Letters of Agreement (LOAs), and submit contracts for signatures via Adobe Sign. Committee Review & PRF Submission : Work with Head of Medical Operations for EGRC meeting preparation and approvals; submit PRFs for Grants into Coupa for processing and payment. Post-Grant Approval & Closeout : Coordinate with Grant requestors for timely reconciliation, TOV reporting, and Grant closeout in iEnvision. HCP Engagement & Contracting Documentation Initial project setup & organization : Review documentation (GRFs, FMVs, Debarment Checks, Tiering requests, CVs, emails) and set up tracking in Smartsheet and Outlook. HCP Information Processing : Process HCP information for Fair Market Value (FMV) creation, confirm SHIFT-based vendor setup in Coupa, process for tiering requests and correct payment amounts via the HCP tiering database, and send to RPS team for Debarment Checks. Contract Coordination : Coordinate with the SBO Contract Management team for HCP Engagement & Contracting Documentation activities. Non-promotional Medical Communication Material Support Material Approval Process : Upload materials into the PromoMats system for medical team approval. Compliance Management : Track expired promotional materials, lead communication with the medical team to ensure compliance, and manage renewal, removal, or destruction of expired materials. PIR Inbox Processing Daily review of the PIR (Promotional Information Request) Inbox for Medical Information Request (MIR) handling and processing. Process MIRs through the GMI Connect Webform portal as needed. Project & Operational Management Compliantly close out each project request within 1CRM and applicable spaces (Smartsheet, 1CRM, Financial tools, etc.). Perform pre-defined key tasks on projects/Medical Events/Internal events to support the team and ensure project progression (e.g., creating/ensuring document completion, platform entry, follow-up with countries/local teams, system movement for vendors/contracts/payments, follow-up on contract/invoice status, drafting emails from templates, formatting documents). Drive project governance meetings with various stakeholders, vendors, logistics, and digital teams, ensuring effective coordination to track and monitor project progress. People, Performance, Process & Stakeholders People : Ensure alignment among team members and stakeholders, frequently communicate, and support team initiatives/objectives, identifying process improvements. Act as a Change Ambassador to support adoption of new ways of working. Performance : Effectively and efficiently manage assigned projects to ensure on-time and, where applicable, on-budget completion. Manage multiple projects in parallel. Process : Develop a strong understanding of medical team workflows and associated deliverables. Drive effective collaboration with stakeholders to understand requirements and propose solutions. Responsible for project planning, execution, and closure on time, within scope, and quality specifications. Use broad knowledge of project management techniques and methods, and discernment to apply the most appropriate techniques. Stakeholders : Build and maintain solid partnerships with assigned internal stakeholders to better develop, coordinate, direct, and facilitate internal work and communications. Ability to work independently to deliver on assigned tasks with ownership and deliver as per requirements. About You Experience: 6+ years of relevant experience in project management, clinical trial budgets/investigator payments, contract management. Familiarity with Independent Medical Education (IME) activities. Soft Skills: Strong interpersonal and influencing skills. Good analytical and communication skills. Change management skills. Collaborative teamwork and adaptability. Technical Skills: Proficiency in MS Office (including Teams, SharePoint, Excel, Word, Outlook). Experience with project management tools such as Smartsheet, Power BI, Coupa . Languages: High proficiency in written and spoken English. Education: B. Pharm, M. Pharm, Pharm D or a Bachelor's or Master's degree in life sciences.

We are looking for a compassionate and dynamic candidate to join our mission of delivering high-quality, affordable healthcare services to the broader population in India. Position: DMS (Medical Administration) Qualification: MHA/MBA + MBBS/BDS Experience: 5+ years in the Hospital Industry Job Responsibilities Overall Hospital Operations & Patient Satisfaction Fulfill the Vision, Mission, and Objectives of the hospital to ensure complete customer satisfaction. Take all necessary steps to fulfill the objectives of the organization. Study patient response analysis (IPD) and evaluate scope for service improvement. Assist the MD/MS in conducting regular ward rounds of patient management areas to ensure quality Patient Care, Housekeeping standards, Dietary Services quality, and other administrative & operational aspects. Respond and take prompt actions to customer complaints for speedy and satisfactory resolutions. Answer all queries of hospital clientele in the absence of the Medical Superintendent/DMS Medical Superintendent. Administrative & Operational Support Assist the HOD with all administrative/operational jobs related to patient care, NABH standards, teaching, training, and hospital promotion. Patient Care Quality & Standards Achieve complete customer satisfaction by providing total quality management . Ensure that NABH Standards for quality, environmental, and occupational safety management for patient care are followed in letter and spirit. Human Resources Development (HRD) Support On behalf of the HOD, plan and prepare prescribed duty rosters for all categories of clinical staff and submit them for the HOD's signature. Medical Administration Assist the Quality Manager in getting the hospital accredited with the Accreditation Council . Ensure the hospital website is updated periodically with new information related to facilities and services in association with the online Marketing cell. Take regular rounds of the hospital to ensure qualitative services of requisite standards . Ensure the safety of patients, staff, land, building, equipment, and materials . Undertake any other job for the improvement of hospital personnel. Quality Assurance Assist in educating and training hospital personnel to incorporate and implement NABH Standards. Assist/support in the responsibility of processing NABH accreditation . Review, update, monitor & audit NABH standards and take corrective and preventive actions as and when required. Ensure and supervise that quality systems are being implemented . Departmental Reporting & Coordination The following Departments/employees will report to you: Discharge Summary Patient Care Coordinators RMOs MRD IPD Carry out regular rounds of Discharge Summary calls and coordinate between billing, dispatch & discharge summary. Become the first responder to all problems faced by patients on the ground floor. Ensure preparation of Discharge Summaries in time by monitoring the work of Computer Operators and in consultation with consultants and RMOs. Check, correct, and sign routine documents related to patient care which are mandatory for billing, TPA, recovery, and NABH. Billing Check the charge folio of admitted patients. Address all queries from panel and cash patients related to their eligibility for credit facility or adjustment of bill amount concerning discounts/non-payment of the full amount. Liaise with panel company RMOs, SMOs, and MOs in settling all bills & their queries. Other Responsibilities Train staff and impart team spirit and leadership qualities. Make constant efforts for ensuring Continuous Quality Improvement (CQI) as an integral part of quality assurance. Undertake any other task as assigned by the management and ensure its successful completion. Ensure the proper vigilance of incoming patients, attendants, and other personnel . Ensure proper resources are available for smooth workflow. Behavioral/Leadership Competencies Autonomy : Ability to work with minimal supervision. Teamwork : Ability to work in a group across the hospital and as a member of a team. Professional Knowledge : Comprehensive knowledge of work with particular reference to maintaining patient confidentiality and adhering to by-laws, rules & regulations of the medical organization. Communication : Good communication skills, both oral and written (Hindi & English). Technical Skills : Sound computer skills, including knowledge of MS Word & Excel