Medallia Developer

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

CX Program Developer Volvo Trucks

Our team is responsible for shaping the strategy for how we gather and act on customer feedback across every stage of the Volvo Trucks customer journey from sales and delivery to uptime and aftermarket services.By consolidating feedback into one analytics engine, we enable insights that drive tangible improvements for our customers and our business.

Medallia

About the role

CX Program Developer

Required Skills

• 3 8 years of hands-on experience in development on the Medallia platform.


• Strong experience with the

  Medallia Classic Configurator

  for backend configuration and development.



• Medallia Admin

  and

  Medallia Product Certification

  are mandatory.


• Experience in designing or implementing CX platforms or customer feedback journeys.


• Demonstrable knowledge of web technologies such as

  JavaScript, HTML, CSS,

  and

  API integration

  .


• Understanding of data structures, algorithms, microservices, and distributed systems.


• Strong analytical and problem-solving skills, including data manipulation and insight generation (Excel, R, SPSS, Stata, etc.).

Preferred Skills

• Exposure to

  AI, Machine Learning, NLP,

  or

  Text Analytics

  .


• Familiarity with

  data pipelines, APIs, dashboards,

  and

  customer data platforms

  .


• Experience working in international teams across multiple stakeholder groups.


• Knowledge of the

  commercial vehicle industry

  or

  B2B environments

  .


• Familiarity with

  CRM platforms

  such as Salesforce.


• Experience with

  version control (Git)

  ,

  CI/CD pipelines

  , automated testing, and

  Agile/Scrum

  practices.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Volvo Group

Group Digital & IT