Measurement & Report Analyst

 About The Role  

Skill required: Trust & Safety - Reporting Analytics

Designation: Measurement & Report Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamStrong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and (insert language) skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills

What are we looking for? Results orientationAbility to work well in a teamPrioritization of workload Role ExpectationManage and support complex WFM processes including scheduling, forecasting, real-time monitoring, and capacity planning. Collaborate with cross-functional teams (Operations, PMO, Reporting, and MIS) to ensure alignment of workforce strategies with business goals. Act as anSME for WFM tools and methodologies, ensuring optimal staffing and service level achievement. Leverage AWS cloud solutions for forecasting, anomalydetection, and automation of WFM processes. Ensure data accuracy and consistency across WFM reports and dashboards. Provide actionable insights toOps Managers/Leads to drive data-informed decisions.

Roles and Responsibilities: Role Expectation:Manage and support complex WFM processes including scheduling, forecasting, real-time monitoring, and capacity planning.Collaborate with cross-functional teams (Operations, PMO, Reporting, and MIS) to ensure alignment of workforce strategies with business goals. Act as anSME for WFM tools and methodologies, ensuring optimal staffing and service level achievement. Leverage AWS cloud solutions for forecasting, anomalydetection, and automation of WFM processes. Ensure data accuracy and consistency across WFM reports and dashboards. Provide actionable insights toOps Managers/Leads to drive data-informed decisions. Skills Required Technical:o Strong understanding of WFM Concepts and tools o Proficiency inAdvance Excel and SQL and data manipulation for WFM reporting o Experience with Excel-based scheduling models and dashboards. o Exposure to BI toolslike Tableau, QuickSight, Power BI is a plus. o WFM experience as Schedular, RTAs, Capacity planning, Forecasting, etc. Non - Technical:o EffectiveCommunication:Able to convey ideas clearly across teams and stakeholders, both verbally and in writing. o Stakeholder Engagement:Builds and maintainsstrong working relationships with internal and external partners. o Analytical Thinking:Applies sound judgment and problem-solving skills to interpret dataand make informed decisions. o Self-Management:Works independently with minimal supervision, prioritizes tasks effectively, and adapts quickly to changingdemands. o Presentation
Skills:

Communicates insights and recommendations in a clear, concise, and structured manner. o Interpersonal
Skills:

Approachable,collaborative, and flexible in team environments. o Reporting Enhancement:Continuously improves reporting frameworks to support strategic goals and drivebehavioral change at the client end. o Process Documentation:Maintains and develops comprehensive documentation for all WM-related processes. o BusinessAcumen:Understands diverse operational scenarios and translates them into automated, insightful reports. o Ad-Hoc Analysis:Prepares and summarizesfindings for on-demand requests to support management, operations, and quality teams. o Quality Assurance:Ensures accuracy in data analysis and validatesoutputs to minimize errors
 Qualification Any Graduation