Mdm Specialist

Capgemini

5 - 10 years

3 - 8 Lacs

chennai

Posted:23 hours ago| Platform:

Apply

Skills Required

master data management mdm sap mdm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Oversee end-to-end service delivery process, ensuring timely and efficient delivery of services to clients
Monitor service performance metrics and KPIs, identify areas for improvement, and implement strategies to enhance service quality and customer satisfaction
Collaborate with internal teams to ensure service level agreements (SLAs) are met and deliverables are achieved
Build and maintain strong relationships with clients, acting as a trusted advisor and primary point of contact for service-related matters
Conduct regular meetings and check-ins with clients to understand their needs, address concerns, and gather feedback
Anticipate and proactively address client expectations and ensure alignment between client requirements and service delivery capabilities
Work closely with cross-functional teams, including operations, customer support, and technical teams, to ensure smooth service delivery
Coordinate resources, assign tasks, and provide guidance to team members involved in service delivery
People management
Foster a collaborative work environment, promoting effective communication and teamwork
Identify process gaps, inefficiencies, and opportunities for improvement in service delivery
Implement best practices, methodologies, and tools to optimize service delivery processes
Lead and contribute to service improvement initiatives and projects.
Prepare and present regular service delivery reports, highlighting key metrics, achievements, and areas for improvement
Maintain accurate documentation of service agreements, client interactions, and service delivery processes

Requirements:

Proven experience in service delivery management within master data management (customer/vendor/material/financial MDM) or a related role.
Strong understanding of service delivery processes, best practices, and methodologies
Excellent interpersonal and communication skills, with the ability to build strong client relationships and effectively collaborate with internal teams.
Strong problem-solving and analytical abilities, with a focus on continuous improvement
Ability to manage multiple priorities and work well under pressure in a fast-paced environment
High organization skills and time management
Good resource planning skills
Very good knowledge of Microsoft Office programs to include advanced Excel skills
Knowledge of MDM software (SAP, HICX, Radius) and transition experience as an asset

More Jobs at Capgemini

Data Scientist (Python, GenAI)

Pune, Mumbai, Bengaluru

6 - 9 yrs

INR 12 - 16 Lacs

Blue Prism Rpa Developer

Chennai, Pune, Mumbai (All Areas)

3 - 8 yrs

INR 5 - 15 Lacs

Java + Automation Architect

Navi Mumbai

11 - 15 yrs

INR 15 - 22 Lacs

VMware Admin

Pune

6 - 10 yrs

INR 4 - 8 Lacs

PYSPARK DEVELOPER

Pune

4 - 9 yrs

INR 4 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.