MCFU Developer

Acenet

6 - 11 years

6 - 11 Lacs

Delhi Delhi India

Posted:23 hours ago| Platform: Foundit logo

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Skills Required

SAP IS-U MCFU Customer Engagement Multi-channel Integration

Work Mode

On-site

Job Type

Full Time

Job Description

Design, configure, and maintain the Multi-Channel Foundation for Utilities (MCFU) to support omnichannel customer engagement
Integrate MCFU with SAP IS-U and CRM technical for managing billing, payments, service orders, and meter data
Develop and maintain multi-channel solutions like web portals, mobile apps, self-service kiosks, and call centers
Collaborate on developing web and mobile interfaces using SAP Fiori or SAP UI5 for customer self-service
Ensure real-time synchronization for billing, invoicing, and payment data across channels
Configure and manage customer notifications (SMS, email, app-based) for billing and service events
Drive process improvements to enhance customer interaction efficiency and service levels
Maintain integrity and synchronization of customer master data across channels and SAP IS-U
Troubleshoot and resolve issues related to MCFU configuration and channel integrations
Provide training and support for end-users to optimize adoption of multichannel solutions
Ensure compliance with customer data security and privacy standards
Role Requirements and Qualifications:
Bachelor's degree in IT, Computer Science, or related field
7+ years of experience in SAP IS-U and MCFU with multichannel customer engagement expertise
Hands-on experience with SAP IS-U CS, Billing, and Device Management modules
Full-cycle implementation experience with SAP MCFU and IS-U
Expertise in SAP Fiori, SAP UI5, OData, and web services (SOAP/REST)
Experience integrating customer portals and self-service platforms with SAP IS-U
Familiarity with SAP S/4HANA, HANA, and utility industry processes is a plus
Ability to configure and manage customer notifications via various channels
Strong debugging skills across multichannel and SAP systems
Understanding of GDPR and similar data protection standards
Soft Skills:
Strong problem-solving and analytical skills
Effective communication and collaboration with cross-functional teams
Customer-oriented mindset with attention to detail
Adaptable in dynamic environments
Capable of managing multiple tasks and deadlines

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