15.0 - 20.0 years

16 - 19 Lacs

gurgaon, haryana, india

On-site

Responsibilities: Strategic Vision : Define and drive the omni-commerce strategy, ensuring alignment between online and offline channels, with a focus on enhancing customer experiences and driving revenue growth. Customer-Centric Approach : Lead efforts to understand and anticipate customer needs across all touchpoints (website, mobile apps, physical stores, call centers) to ensure a seamless and personalized experience. Multi-Channel Integration : Oversee the integration of digital and physical commerce channels, creating a unified approach to inventory, pricing, marketing, and customer engagement. E-commerce Growth : Develop and execute strategies to grow online sales, including optimizing...

Posted 1 month ago

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MCFU Developer Acenet

6.0 - 11.0 years

6 - 11 Lacs

Delhi, India

On-site

Design, configure, and maintain the Multi-Channel Foundation for Utilities (MCFU) to support omnichannel customer engagement Integrate MCFU with SAP IS-U and CRM technical for managing billing, payments, service orders, and meter data Develop and maintain multi-channel solutions like web portals, mobile apps, self-service kiosks, and call centers Collaborate on developing web and mobile interfaces using SAP Fiori or SAP UI5 for customer self-service Ensure real-time synchronization for billing, invoicing, and payment data across channels Configure and manage customer notifications (SMS, email, app-based) for billing and service events Drive process improvements to enhance customer interactio...

Posted 4 months ago

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