2 Multi-Channel Integration Jobs

Responsibilities: Strategic Vision : Define and drive the omni-commerce strategy, ensuring alignment between online and offline channels, with a focus on enhancing customer experiences and driving revenue growth. Customer-Centric Approach : Lead efforts to understand and anticipate customer needs across all touchpoints (website, mobile apps, physical stores, call centers) to ensure a seamless and personalized experience. Multi-Channel Integration : Oversee the integration of digital and physical commerce channels, creating a unified approach to inventory, pricing, marketing, and customer engagement. E-commerce Growth : Develop and execute strategies to grow online sales, including optimizing the e-commerce platform, improving digital marketing efforts, and enhancing the customer journey. Brick-and-Mortar Synergy : Work closely with retail operations teams to align physical store strategies with digital initiatives, ensuring consistency in product offerings, promotions, and brand messaging. Data-Driven Insights : Leverage data and analytics to understand customer behavior, track performance, and refine omni-channel strategies. Ensure effective use of KPIs and reporting to drive decision-making. Technology Innovation : Champion the adoption of new technologies and digital tools to enhance the omni-commerce experience, including AI, machine learning, mobile apps, and new retail technologies. Cross-functional Leadership : Collaborate with key departments such as marketing, IT, supply chain, product management, and customer service to align on business goals, processes, and initiatives. Brand Experience : Ensure the company s brand identity is consistently represented across all channels, with a focus on creating an engaging and cohesive customer journey. Vendor and Partner Management : Build and maintain relationships with key technology vendors, logistics partners, and third-party services to improve service delivery and support omni-commerce strategies. Change Management : Lead the company through changes in retail strategy, fostering a culture of agility and innovation while ensuring alignment with overall business goals. Qualifications: Education : Bachelor s degree in Business, Marketing, Digital Commerce, or a related field. MBA or advanced degree preferred. Experience : 10+ years of experience in e-commerce, digital marketing, retail, or related fields, with at least 5 years in a senior leadership position overseeing omni-channel operations. Proven Success : Demonstrated ability to drive growth across multiple sales channels and integrate digital and physical experiences in a large-scale retail environment. Leadership Skills : Strong leadership and team management experience, with the ability to motivate, mentor, and build high-performing teams. Analytical Skills : Proficiency in using data analytics, customer insights, and performance metrics to inform decisions and optimize omni-channel strategies. Technology Proficiency : Familiarity with e-commerce platforms, digital marketing tools, customer relationship management (CRM) systems, and enterprise resource planning (ERP) systems. Customer Focus : A deep understanding of customer expectations and behavior across digital and physical touchpoints, with a strong focus on personalization and customer engagement. Adaptability : Ability to thrive in a fast-paced, constantly changing environment and lead transformation efforts across multiple teams and stakeholders. Preferred Skills: Experience in managing large-scale digital transformation projects or omni-channel initiatives. Expertise in implementing and optimizing retail technologies, such as mobile POS systems, order management systems, and digital payments. Knowledge of customer loyalty programs and strategies for retention across online and offline channels

Design, configure, and maintain the Multi-Channel Foundation for Utilities (MCFU) to support omnichannel customer engagement Integrate MCFU with SAP IS-U and CRM technical for managing billing, payments, service orders, and meter data Develop and maintain multi-channel solutions like web portals, mobile apps, self-service kiosks, and call centers Collaborate on developing web and mobile interfaces using SAP Fiori or SAP UI5 for customer self-service Ensure real-time synchronization for billing, invoicing, and payment data across channels Configure and manage customer notifications (SMS, email, app-based) for billing and service events Drive process improvements to enhance customer interaction efficiency and service levels Maintain integrity and synchronization of customer master data across channels and SAP IS-U Troubleshoot and resolve issues related to MCFU configuration and channel integrations Provide training and support for end-users to optimize adoption of multichannel solutions Ensure compliance with customer data security and privacy standards Role Requirements and Qualifications: Bachelor's degree in IT, Computer Science, or related field 7+ years of experience in SAP IS-U and MCFU with multichannel customer engagement expertise Hands-on experience with SAP IS-U CS, Billing, and Device Management modules Full-cycle implementation experience with SAP MCFU and IS-U Expertise in SAP Fiori, SAP UI5, OData, and web services (SOAP/REST) Experience integrating customer portals and self-service platforms with SAP IS-U Familiarity with SAP S/4HANA, HANA, and utility industry processes is a plus Ability to configure and manage customer notifications via various channels Strong debugging skills across multichannel and SAP systems Understanding of GDPR and similar data protection standards Soft Skills: Strong problem-solving and analytical skills Effective communication and collaboration with cross-functional teams Customer-oriented mindset with attention to detail Adaptable in dynamic environments Capable of managing multiple tasks and deadlines