Job Summary: This role involves managing enterprise clients, executing online auctions (with a primary focus on auction operations), providing client support, and ensuring smooth coordination with internal teams. The candidate will also contribute to process improvements and support efforts to drive platform adoption. Key Responsibilities: Client Handling & Auction Management Manage assigned enterprise clients and conduct auctions on their behalf. Plan and execute auctions as per client requirements and company processes. Maintain confidentiality of client and buyer data at all times. Train vendors on using the auction platform. Reporting & Data Analysis Share auction reports with clients after each event. Provide weekly, monthly, quarterly, and annual reports to clients and internal teams. Analyze client data and prepare presentations on performance and key trends. Present client updates, successes, and challenges in monthly meetings. Client Engagement & Feedback Build strong relationships with clients to increase platform usage. Collect regular client feedback and share insights with the team and management. Suggest process improvements and ideas to reduce manual tasks using tools like Generative AI. Support & Documentation Maintain accurate client records using CRM tools (e.g., Zoho, Zendesk). Track and report common issues and support metrics. Respond to client queries via phone, email, or chat in a timely and professional manner. Training & Collaboration Stay updated on product features and changes. Participate in regular training sessions. Work closely with Internal teams to share client feedback and resolve issues. Skills & Requirements: Strong communication and interpersonal skills. Experience with CRM tools like Zoho or Zendesk. Good analytical and reporting skills. Ability to manage multiple tasks and prioritize effectively. Proactive approach with a focus on client satisfaction. Show more Show less

Job Title: Senior Product Executive – Product Team Location: Ahmedabad Employment Type: Full-Time Experience Level: 4+ Years in Product / 6+ Years in Business Analysis Salary: ₹6 – ₹9.5 LPA (Negotiable for the Right Candidate) Reports To: Product Lead About Us We are a fast-growing B2B Procurement SaaS company redefining how enterprises manage their sourcing and spend. Innovation is in our DNA. As we expand our product footprint, we’re looking for experienced product professionals who can translate business needs into scalable solutions and drive product excellence. Role Overview: We are looking for a proactive and execution-focused Senior Executive - Product Management to support product delivery across multiple stages—requirement drafting, planning, UAT, customer feedback analysis, and Gen AI experimentation. This role will act as a bridge between business, technical, and design teams while enabling agile product execution and product excellence. The ideal candidate is someone who thrives in documentation, coordination, and innovation, and is enthusiastic about applying Gen AI and LLMs to optimize product processes. Key Responsibilities 1. Product Strategy & Vision Support Contribute to the creation of MVPs for upcoming roadmap features. Participate in deep-dive research with customers to gather validation for roadmap decisions. Maintain a tracking framework for effort estimation vs actuals for major product enhancements. Log and validate AI/LLM-driven product innovations based on customer feedback or adoption data. 2. Product Vision Execution & Delivery Excellence Own the creation and refinement of BRDs and MVP documents for new features and enhancements. Lead and manage Agile ceremonies : Sprint Planning, Reviews, and Retrospectives. Track actual delivery vs roadmap plans and report on deviations. Analyze post-go-live adoption using tools like Hotjar, Mixpanel, or customer testimonials. 3. Product Experience & Customer Delight Coordinate feedback collection from front-end teams or end customers post feature go-live. Maintain feature endorsement logs and collaborate with UI/UX teams to refine experiences. Ensure every enhancement or new feature improves usability and customer satisfaction. 4. Cross-Functional Coordination Act as a bridge between client-facing teams and technical development teams . Partner with UI/UX teams to create wireframes, mood boards , and ensure intuitive user journeys using tools like Figma, Adobe XD, or Sketch . Work closely with developers to clarify scope, answer queries, and ensure build accuracy. Lead UAT cycles , define test cases, and drive issue resolution collaboratively. Define and document API specifications with internal teams and integration partners. Support the implementation team in large enterprise rollouts as a domain consultant. 5. Use of Gen AI & Innovation Expectation Leverage Gen AI tools (e.g., ChatGPT, Claude, Notion AI, Copilot) to enhance documentation speed, customer requirement validation, requirement planning, and UAT management. Contribute to the R&D of Gen AI use cases and define proof-of-concept spikes. Optimize stakeholder communication and productivity using LLM-based solutions . Stay up to date with developments in Gen AI , and explore their potential in product innovation. Who Can Apply? Professionals with 4–6 years of experience in product execution, business analysis, or product documentation. Hands-on experience with product Integrations, product lifecycle stages, and cross-functional collaboration. Proven ability to lead UATs, clarify requirements, and manage documentation for enterprise products. Prior experience or working knowledge of Gen AI tools and LLMs is required . Skills We Are Looking For Must-Have Excellent written and verbal communication skills Strong skills in requirement documentation (BRD, MVP) and Agile project coordination. Hands-on use of Gen AI tools (ChatGPT, Claude, Notion AI, etc.) in documentation, innovation, or sprint processes. Hands-on with tools like Excel, Word, PowerPoint, and requirement documentation Familiarity with Agile frameworks, sprint tracking tools (e.g., zoho project, Jira, ClickUp). UAT ownership experience including test case development and execution. Knowledge of LLMs and their application in business/product contexts. Cross-functional coordination across Product, Tech, UI/UX, and Client-facing teams. Good-to-Have Familiarity with Hotjar, Mixpanel, GA or similar analytics tools. Experience with wireframing tools: Figma, Adobe XD, Sketch. Understanding of APIs and ability to draft or review API specs for system integrations. Previous experience in SaaS products or enterprise software. Certifications in Product Management or Business Analysis (CSPO, CPO etc) What You Will Gain Ownership of core execution KRAs across strategy execution, product delivery, and innovation . Exposure to full product lifecycle — from ideation to launch Opportunity to work with seasoned product leads and enterprise clients Insight into the procurement tech landscape First-hand experience in embedding Gen AI and LLMs into a real product development lifecycle. Cross-functional exposure across UI/UX, Tech, Sales, and Support teams. Pathway to future roles in Product Strategy, Product Lead and Innovation Driven Product Roles . The chance to co-create the future of AI-first SaaS products used by leading enterprises. Why Join Us We are a Gen AI-first SaaS company , redefining procurement automation for enterprise and mid-size customers. Your role will have a direct impact on strategic deliveries, AI innovation, and customer success . You’ll work with a lean, high-performing team and take ownership of product initiatives that matter. Be part of a future-facing product culture that values initiative, clarity, speed, and experimentation. Show more Show less