Master Engineer, IT Process Automation

As an experienced and highly skilled Master Engineer, you will be responsible for serving as the IT Architect for IT process automation and the Configuration Management Database (CMDB) champion. Your role will involve leading the delivery of IT automation initiatives and overseeing the deployment and optimization of ServiceNow Discovery across servers, storage, and network devices in datacenters. Your deep technical expertise, strong troubleshooting capabilities, and strategic vision will be instrumental in transforming and optimizing IT operations. **Key Responsibilities:** - Lead the design, development, and deployment of complex IT process automation solutions across infrastructure and operations. - Drive innovation in automation strategies to enhance efficiency, reduce manual intervention, and improve service reliability. - Provide technical leadership and guidance to engineering teams on automation best practices and frameworks. - Own the end-to-end strategy and execution of CMDB architecture, ensuring data accuracy and completeness. - Fully deploy and optimize ServiceNow Discovery across server, storage, and network devices in datacenters. - Define and enforce governance policies to maintain the integrity and health of the CMDB. - Act as the chief architect for IT process automation, providing strategic direction and innovative solutions to support evolving business needs. - Collaborate with stakeholders to design scalable, resilient, and secure IT solutions. - Serve as the escalation point for complex technical issues, providing expert-level troubleshooting and resolution. - Analyze and resolve performance and integration challenges across IT systems. - Partner with cross-functional teams, including infrastructure, operations, and cybersecurity teams, to deliver high-impact solutions. - Mentor and develop engineers, fostering a culture of technical excellence and innovation. **Qualifications Required:** - Four-year or Graduate Degree in Computer Science, Information Technology, or related discipline or commensurate work experience or demonstrated competence. - 10+ years of work experience in computer programming languages, testing tools, or a related field. - Proven expertise in IT process automation tools and frameworks (ServiceNow, Ansible, or similar). - Extensive experience with ServiceNow Discovery and CMDB design, deployment, and governance. - Strong knowledge of datacenter infrastructure, including servers, storage, and network devices. - Exceptional troubleshooting and problem-solving skills. - Excellent communication and stakeholder management skills. This job description provides a general overview of the role of a Master Engineer in IT process automation and CMDB management. It is important to note that the duties, skills, responsibilities, and knowledge required for this position are subject to change as needed by management.,