Manager, Technical Services

Pure Storage

5 - 10 years

5 - 9 Lacs

bengaluru

Posted:12 hours ago| Platform:

Apply

Skills Required

product management vmware technical services linux performance management solaris wellness windows troubleshooting monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Pure Storage is seeking an experienced Manager for our Technical Services team in Bangalore
In this role you will lead and scale our team of technical services engineers, monitoring customer arrays 24x7
You will document and train individual functions within the team
The goal of this organization is to be the front-line helping our customers solve problems quickly and efficiently
This position is ideal for strong technical services managers looking to take the next step in their career and work in a fast-paced, entrepreneurial culture

SHOULD YOU ACCEPT THIS CHALLENGE

Experience developing strong teams and individuals through recruiting, performance management and team professional development
Performance history in identifying and solutioning for process improvements and a vision for scalability improvements
Track record in successful cross-functional collaboration with other internal business units and stakeholders
Proven ability to manage customer concerns and issues, utilizing appropriate internal and external resources
Thought leadership, innovative mindset and ability to operate with minimal supervision
Ability to be flexible with shifts with advance notice
Ability to participate in on-call\after hours support rotation
Must be able to work in shifts
Participate in or contribute to projects as assigned

What You Bring To The Team

5+ years of experience in customer-facing, technical services related work.
3+ years of experience in direct leadership as a people manager
Must be willing to work in the shift.
Track record in developing strong teams through recruiting, performance management and team professional development.
Experience in the foundations of troubleshooting complex technical problems.
Experience in supporting both hardware and software products, triaging issues and escalating them to the appropriate groups such as Product Management, Engineering, etc. (Preferred)
Foundational knowledge in operating systems such as VMWare, Solaris, Linux and Windows will be a plus!
Knowledge of ITIL concepts is preferred (ITIL Certification is a bonus!)
Strong Project Management skills
Good communications and organizational skills
Bachelors Degree or equivalent years of experience

More Jobs at Pure Storage

System Engineer

Bengaluru

5 - 10 yrs

INR 20 - 30 Lacs

Sdet Automation Test Engineer

Bengaluru

10 - 20 yrs

INR 40 - 75 Lacs

Consulting Field Solutions Architect - AI/HPC

Mumbai, Bengaluru

10 - 15 yrs

INR 35 - 45 Lacs

Member Of Technical Staff, DFM Firmware Engineer

Bengaluru

4 - 8 yrs

INR 6 - 10 Lacs

Data Steward

Bengaluru

4 - 6 yrs

INR 6 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.