Manager, Site Reliability Engineering (Technical Incidents) - Cortex

Your Career

Were seeking an experienced Cloud SRE lead to lead high-severity incident and problem management across our GCP-centric platforms. This role combines deep technical troubleshooting with process ownership, ensuring rapid recovery, root cause elimination, and long-term reliability improvements. You will own L3 OnCall responsibilities, drive post-incident learning, and champion automation and operational excellence.

Implement and lead post-mortem processes within SLAs, identify root causes, and drive corrective actions to reduce repeat incidents.

Your Impact :

• In your technical and leadership capacity you will contribute to a seamless production site reliability operations , partnering closely with regional and global SRE counterparts with special attention to the below
• Incident Analysis & Problem Management: Implement and lead post-mortem processes within SLAs, identify root causes, and drive corrective actions to reduce repeat incidents. Establish and maintain a problem backlog, ensuring timely resolution and continuous process improvement.
• Troubleshooting: Rapidly diagnose and resolve failures across Kubernetes, Terraform, and GCP using advanced troubleshooting frameworks.
• Preventative Measures: Implement automation and enhanced monitoring to proactively detect issues and reduce incident frequency.
• Stakeholder Communication: Work with GCP / AWS TAMs and othre vendors to request new features or followups for updates.
• Mentorship: Coach and elevate SRE and DevOps teams, promoting best practices in reliability and incident/problem management.
• Documentation: Establish and maintain a problem backlog, ensuring timely resolution and continuous process improvement.
• Envision the future or SRE with AI/ML : Ability to envision how a modern SRE team should operate leveraging AI/ML

Your Experience

• 12+ years of experience in SRE/DevOps/Infrastructure roles, with a strong foundation in cloud-based environments.
• 5+ years of proven experience managing SRE/DevOps teams, preferably with a strong focus on Google Cloud Platform (GCP).
• Deep hands-on knowledge of Terraform, Kubernetes (GKE), GitLab CI/CD, and modern observability practices (e.g., Prometheus, OpenTelemetry).
• Strong experience in managing incident response and postmortems, reducing MTTR, and driving proactive reliability improvements.
• Proficiency with cloud platforms such as GCP & AWS.
• Solid grasp of Infrastructure as Code, container orchestration, and scalable cloud architectures.
• Track record of building tools for system reliability, automated remediation, and performance tuning.
• Experience leveraging AI/ML-based operations tools for automation, anomaly detection, and predictive alerting is a plus.
• Expertise in SLI/SLO/SLA design and implementation, and driving operational maturity through data.
• Strong interpersonal and leadership skills, with a demonstrated ability to coach, mentor, and inspire teams.
• Effective communicator, capable of translating complex technical concepts to non-technical stakeholders.
• Committed to inclusion, collaboration, and creating a culture where every voice is heard and respected.

The Team

To stay ahead of the curve, its critical to know where the curve is, and how to anticipate the changes were facing. For the fastest-growing cybersecurity company, the curve is the evolution of cyberattacks and access technology and the products and services that dedicatedly address them. Our engineering team is at the core of our products connected directly to the mission of preventing cyberattacks and enabling secure access to all on-prem and cloud applications. They are constantly innovating challenging the way we, and the industry, think about Access and security. These engineers arent shy about building products to solve problems no one has pursued before. They define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Our engineering team is provided with an unrivaled chance to create the products and practices that will support our company growth over the next decade, defining the cybersecurity industry as we know it. If you see the potential of how incredible people and products can transform a business, this is the team for you. If the prospect of affecting tens of millions of people, enabling them to work remotely securely and easily in ways never done before, thrill you - you belong with us.