Manager - Services - Field Service

You will be working for Lauritz Knudsen Electrical & Automation (A unit of Schneider Electric India Pvt. Ltd.) as a Manager - Services - Field Service based in Coimbatore. With 4 to 10 years of experience and a B.E/B.Tech degree in Electrical, your primary responsibilities will include: - Handling branch warranty/post-warranty complaints for all LK products - Achieving revenue targets for Spares/Recurring Business and ASC ACB Spare Business - Enhancing customer touchpoints through Unsolicited Service Campaigns/First serve/In-Plant Training Programs - Improving customer experience at the Kochi Branch by focusing on Call Closure Time, Net Satisfaction Score, etc. - Promoting safety culture within the team and partners to ensure zero accidents - Coordinating with cross-functional teams to enhance product quality based on field input Functional Competencies required for this role include knowledge of LV/MV Switchgear & IA products, experience in vendor management/service sales, working knowledge of MS Office, and familiarity with CRM platforms like SAP and SFDC. Critical skills such as knowledge of LV/MV Switchgears and IA products, effective communication skills for handling internal and external customers, and electrical safety awareness are essential for this position. Schneider Electric fosters a culture based on IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork. By joining Schneider Electric, you will have the opportunity to contribute towards achieving sustainability goals and creating a more resilient, efficient, and sustainable world. The company is searching for IMPACT Makers who can drive sustainability actions through automation, electrification, and digitization. With a global revenue of 36 billion, 13% organic growth, and 150,000+ employees in 100+ countries, Schneider Electric is committed to being inclusive and caring by providing equitable opportunities and ensuring all employees feel valued and safe. Schneider Electric upholds the highest standards of ethics and compliance and places a strong emphasis on trust, safety, sustainability, quality, and cybersecurity. The company's Trust Charter serves as its Code of Conduct, reflecting its dedication to ethical behavior, respect, and good faith towards all stakeholders. Schneider Electric champions inclusivity and diversity, believing that differences strengthen the company and individuals. To be considered for this position, you must submit an online application. Schneider Electric is dedicated to creating a culture where everyone feels uniquely valued and safe to contribute their best, mirroring the diversity of the communities in which it operates. The company invites individuals to join as IMPACT Makers and play a role in turning sustainability ambitions into actions. Apply today to become an IMPACT Maker with Schneider Electric.,