Manager/ Senior Manager - Cloud Infrastructure & Operations

Designation : Manager/ Senior Manager - Cloud Infrastructure & Operations

Job Type : Regular Full-Time

Location : Bangalore

This role will be instrumental in ensuring our academic institutions IT infrastructure is secure, scalable, cost-effective, and aligned with our mission to support education and research excellence. The ideal candidate will bring deep technical expertise in cloud platforms, infrastructure automation, and CI/CD practices, with a growing focus on enabling AI/ML workloads in production environments. They will also possess strong skills in vendor and budget management, along with a clear commitment to operational excellence and service delivery in a complex, mission-driven environment.

Principal Accountabilities & Responsibilities :

• Design, deploy, and manage secure, scalable cloud infrastructure (primarily AWS; GCP exposure is a plus).
• Oversee core IT infrastructure, including networking, server provisioning, storage, and backup solutions.
• Ensure adherence to institutional compliance standards and security best practices; conduct root cause analysis for infrastructure incidents.
• Administer and optimize containerized environments using Docker and Kubernetes (EKS preferred)
• Design and implement automated backup and disaster recovery strategies across cloud and on- premise environments, ensuring data resilience and compliance with RTO/RPO objectives.
• Lead response to downtime events, developing proactive strategies to minimize system outages, optimize recovery time, and maintain high availability across critical services.
• Monitor and analyse cloud workloads to ensure high performance and cost efficiency.
• Manage cloud infrastructure budgets and pricing strategies, ensuring optimal resource allocation and cost control.
• Additionally, expertise in SRE and security may be essential.
• Serve as the single point of contact (SPOC) for vendor and license management (e.g., Zoom, Microsoft 365). Guide and mentor juniors in the team.
• Lead digital transformation initiatives to modernize IT infrastructure in alignment with academic and operational goals.

Skill and Ability Requirements :

• Minimum 5+ years of progressively responsible experience in cloud infrastructure and operations.
• Strong proficiency in Amazon Web Services (AWS), including EC2, S3, IAM, CloudWatch, and Lambda.
• In-depth understanding of networking concepts such as VPC, DNS, Load Balancing, and VPN.
• Expertise in containerization with Docker and orchestration using Kubernetes (EKS preferred).
• Experience with cloud security tools, including AWS Security Hub and CloudTrail.
• Hands-on experience with monitoring tools, such as Prometheus, Grafana, and Datadog.
• Strong experience in cloud cost optimization, pricing analysis, and budget management
• Proficiency with CI/CD tools and pipelines (e.g., Jenkins, GitHub Actions).
• Experience integrating CI/CD for infrastructure-as-code (IaC) and AI/ML workflows.
• Experience deploying AI models and solutions in cloud environments (e.g., AWS SageMaker, Azure ML, GCP Vertex AI).
• Proven experience in Linux system administration and shell scripting.
• Demonstrated ability to manage vendor relationships and license agreements (Zoom, Microsoft 365).
• Familiarity with Google Cloud Platform (GCP) is a plus.
• Excellent problem-solving skills and the ability to lead incident response and root cause analysis.