Job
Description
**Job Description:** As the Manager of Pharmacy Operations at Reliance Foundation Hospital in Mumbai, your primary responsibility is to oversee the end-to-end operations of the hospital's retail pharmacy outlet. Your role is crucial in ensuring efficient stock management, regulatory compliance, customer satisfaction, and team performance. By managing the retail pharmacy operations effectively, you will contribute to maintaining uninterrupted availability of pharmacy products, enhancing patient experience, and aligning retail practices with hospital standards. **Key Responsibilities:** - **Sales & Business Growth:** - Promote high-value OTC, wellness, skincare, and nutrition products. - Meet monthly sales targets and contribute to store profitability. - Support cross-selling strategies. - Provide insights on customer trends and new product demand. - **Retail Pharmacy Operations:** - Oversee daily operations including prescription and OTC sales. - Ensure availability of essential medicines, wellness products, and consumables. - Coordinate stock receipt, inspection, preservation, and issuance. - Maintain visual merchandising standards and product visibility. - Monitor expiry dates, batch tracking, and cold chain compliance. - Ensure proper documentation and transaction entries. - Scrutinize returns, replacements, and disposal of expired or damaged stock. - Maintain safety, hygiene, and infection control standards. - **Guest Relations & Customer Experience:** - Interact with patients, attendants, and hospital staff to understand pharmacy needs. - Provide courteous and professional service at the pharmacy counter. - Resolve customer queries and complaints promptly. - Drive initiatives to enhance customer satisfaction. - **Inventory & Supply Chain Management:** - Monitor stock levels to prevent stock-outs or overstocking. - Conduct regular audits to maintain inventory accuracy. - Coordinate with vendors for timely replenishment. - Track repair/refurbishment items and internal logistics. - **Technology & Digital Systems:** - Utilize pharmacy software for billing and stock tracking. - Manage patient engagement tools. - Support online order processing and home delivery services. - **Financial Management:** - Minimize revenue loss due to inventory issues. - Implement cost optimization strategies. - Ensure compliance with statutory regulations. - **Team Management:** - Lead and manage pharmacy staff. - Set performance goals and provide training. - Ensure coverage and continuity during staff absences. - **Prescription Management, Quality & Compliance:** - Verify prescriptions for authenticity and compliance. - Maintain accurate prescription records. - Implement quality programs and compliance standards. - **Innovation & Process Improvement:** - Stay updated on pharmacy trends. - Identify areas for process improvement. - Collaborate with clinical departments for enhanced offerings. **Qualification Required:** - **Educational Qualifications:** - Mandatory: B.Pharm / D.Pharm - Preferred: MBA / PG Diploma in Retail or Healthcare Management - Desirable: Certification in Drug Handling, Cold Chain Management - **Relevant Experience:** - Mandatory: Minimum 7 years in pharmacy retail, with at least 3-5 years in a leadership role at well-known chains. - Preferred: Experience in hospital-based pharmacy retail operations,
