Job
Description
Manager, Information Systems Veeva Service Delivery What you will do In this vital role you will responsible for leading the team to support and maintain the Amgen Veeva Vault Platform. The role will be involved in defining Amgens Veeva Vault Platform support strategy, guiding technology decisions, and ensuring timely service is deliver to the Amgen Veeva Vault platform users and their issues are resolved. The ideal candidate will have a consistent record of leadership in technology-driven environments, leading technology platforms, digital transformation initiatives, and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence. This role demands the ability to drive and deliver against key organizational critical initiatives, develop a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Roles & Responsibilities: Develop and maintain the enterprise Veeva Vault Platform support strategy, ensuring alignment with business objectives. Responsible for fostering platform reliability. Identify and mitigate architectural risks, ensuring that the platform is scalable, secure, and resilient Maintain knowledge base of Veeva issues, including principles, standards, user guides, and models Drive continuous improvement in the architecture by seeing opportunities for innovation and efficiency Work with collaborators to gather and analyze requirements, ensuring that solutions meet both business and technical needs Accountable for designing and building customizations & configurations on the Platform as per the business needs including, creating custom objects, fields, workflows and SDKs Responsible for strategizing Platform Integrations while adhering to consistent integration standards and patterns, designing integration workflows, building connectors, centralizing build & run and implementing consistent DevOps model for integrations Perform impact assessments, clearly define AS-IS and TO-BE states, and recommend platform upgrades in accordance with the new features and functionalities released by Veeva Design platform architecture that can scale to meet growing business needs and performance demands Develop and maintain logical, physical, and conceptual data models to support business needs Establish and implement data standards, governance policies, and best practices What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree with 4 - 6 years of experience in Computer Science, IT or related field OR Bachelors degree with 6 - 8 years of experience in Computer Science, IT or related field OR Diploma with 10 - 12 years of experience in Computer Science, IT or related field Must-Have Skills: Solid understanding of Veeva Vault Platform and Veeva Vaults Experience with system integration technologies like Mulesoft, Databricks, etc. Excellent knowledge of data model and governance 6-8 years Global Pharmaceutical experience Solid understanding of pharmaceutical operations and data management business processes Experienced in pharmaceutical regulations and specifications Have Team\People management experience Experienced in GxP process Experience working in agile methodology, including Product Teams and Product Development models Proficiency in designing scalable, secure, and cost-effective solutions Can work late hours Can work with multiple teams to meet the business and collaborator needs Can lead and guide multiple teams to meet business needs and goals Have collaborator and team management skills Good-to-Have Skills: Strong solution design and problem-solving skills Solid understanding of technology, function, or platform Experience in developing differentiated and deliverable solutions Ability to analyze client requirements and translate them into solutions Knowledge of Platform and Data Governance Professional Certifications: Veeva Vault Platform Administrator (mandatory) SAFe DevOps Practitioner (mandatory) SAFe for teams (preferred) Soft Skills: Should be able convert business requirements into technical requirements Excellent critical-thinking and problem-solving skills Good communication and collaboration skills Proven awareness of how to function in a team setting Proven awareness of presentation skills Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.
