Manager-I - Contact Central Unit - SC

Role Digital Touchpoints

Job description

• Supporting & handling Digital channel
  projects / enhancement


• Tracking / monitoring / testing of all digital
  functionalities.


• Follow up with IT and other stakeholder for
  prioritizing aligned enhancement/escalations if any.


• Investigate
  and resolve issues, including system errors, performance bottlenecks, and data inconsistencies.


• Collaborate
  with cross-functional teams to analyze and understand system requirements, dependencies, and configurations.


• Collaborate
  with Process owners, developers and Business Analysts to ensure proper design is followed


• Prepare and
  manage project trackers, Gantt charts, Project progress reports and ensure proper resource utilization


• Follow SDLC ( Software Development Life
  Cycle) and Release management process to ensure defect free
  delivery.


• Maintaining & tracking critical MIS / Reports
  on daily / weekly basis.

Skill required

Good in
Excel / MIS Reports (must)

Good with
PPT (optional)

Good in
communication skills (must)

Tech savvy -
will be an added advantage

Good in
problem solving skill (optional)