Manager - Education, Risk Operations

Job Description

Deliver trainings to Transaction monitoring Operations/ FCI. Lead or assist in the development and revision of content as applicable. Content amendment, translations (including initial work, review, signoff, rework). Consistent delivery of TM Operations technical training courseware. Deliver training programmes aligned to the annual training calendar. Manage Investigations, Education projects and programmes. Customers / Stakeholders Provide high quality and effective training deliveries within given timeframes. Provide post training support by tracking performance against learning curve targets. Implement remediation, upskill classes and other interventions as part of continuous improvement. Provide up to date reporting after each class facilitated. Coach & mentor trainees ensuring readiness in delivering to the level of performance required. Alignment with team members, onshore & Global Education in delivery method and content. Actively promote self-development and the usage of the different learning channels. Operational Effectiveness & Control Ensure employees adhere to the established operational risk controls in accordance with HSBC or regulatory standards and policies, especially given the regulatory implications associated with TM Operations. Ensure all actions take account of the likelihood of operational risk occurring and address any areas of concern in conjunction with operations management and/or the appropriate department. Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Requirements Minimum 1months relevant experience in the Transaction Monitoring / Investigations / AML domain is required. Background in Learning and Development/Training Environment, and experience in training techniques, methods, and evaluation is must. Prior experience in managing/supporting TM Operations / Investigations training programmes is an added advantage. Ability to explain technical aspects in simple way to various types of learners such as new hires and existing learners. Strong communication and presentation skills required with excellent planning and organisational skills. The role requires excellent inter-personal and communication skills with the role holder required to liaise and coordinate with Operations/Investigations management and team members across multiple sites. Highly effective in working with senior management and multiple stakeholders across GSCs and In-country sites. Adapts we'll to culturally diverse work environments with ability to manage resources in the most effective way to achieve cost/service levels. Should be a Team Player and collaborate with various teams across the multiple sites. Ability to provide constructive feedback. Ability to maintain control, direction, and motivation in an ever-changing environment. Ability to analyse large amounts of data efficiently, draw conclusions on what the data means, and actions required. Experience in training techniques, methods, and evaluation. Maintain the trainings records and relevant data always updated on the learning platform. CAMS / CFCS / ICA certification will be an added advantage.