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Manager - Debt Management Services - SME

Manager - Debt Management Services - SME

Bajaj Finance

2 - 3 years

8 - 12 Lacs

madurai

Posted:2 days ago| Platform:

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Skills Required

monitoring management finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manager - Debt Management Services - SME
Job Purpose
To achieve Debt Management Services targets of the respective branch assigned, ensuring meeting PI targets. Continuously monitor Debt Management Services agencies and in-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Relationship Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel for daily performance tracking of team members.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repossession and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers/agencies.

Strong monitoring skills to track performance against set parameters and provide updates and guidelines.

Experience in milestone reviewing and tracking.

Understanding of legal compliance during repossession processes.

Willingness to travel with Relationship Officers (ROs).

Ability to allocate cases to team members in a timely manner.

Proficient in Excel for daily tracking and reporting.

Ability to maintain accurate records of customer interactions and transactions.

Strong escalation handling and problem-solving skills.

Experience managing Daily Risk Reports (DRR).

Ability to develop and implement strategies to improve collection rates.

Experience in coaching and developing direct reportees.

Proven team management capabilities for collection officers.

Problem-solving skills in collection processes.

Experience in managing average collection reports for performance improvement.

Knowledge of legal recovery processes for Urban NPL Wheels (Vehicle Finance).

Experience in litigation and case management.

Understanding of compliance and risk mitigation.

Strong reporting and documentation skills.

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Manager - Debt Management Services - SME