Manager - Client Solutions & Portfolio Growth

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

We are looking for a Manager - Client Solutions & Portfolio Growth for the ROW market, this position will play a pivotal role in overseeing delivery for DMS's largest revenue-contributing segment. The incumbent will lead a cross-functional team of writers, designers, and marketers to deliver high-quality science communication outputs while understanding and addressing the unique needs of ROW publishers, societies, and industry-aligned clients.

Given the evolving nature of the ROW market, this role also calls for strong marketing acumen, an ability to translate client needs into clear value propositions, shape effective messaging, and guide the team in creating solutions that resonate with both academic and non-academic audiences. Your ability to grasp the nuances of this market will enable you to drive business growth, client satisfaction, and operational excellence while contributing significantly to DMS's global goals.

Market & Client Understanding

• Develop a deep understanding of the markets, including client needs, industry trends, and regional challenges.
• Leverage market insights to guide your team in designing workflows, tailoring solutions, and delivering content that resonates with clients.
• Act as a strategic advisor to clients, ensuring their unique goals and concerns are addressed effectively.
• Apply marketing-led thinking to strengthen storytelling, value communication, and engagement strategies, especially for newer non-academic segments.
  

Team Leadership & Performance Management

• Lead, mentor, and influence the team to meet business and functional goals with medium accountability.
• Set clear performance goals and expectations for the team, regularly monitoring progress and providing constructive feedback.
• Identify training and development needs, facilitating skill enhancement and leadership development across the team.
• Foster a culture of accountability, collaboration, and continuous improvement.
  

Client & Delivery Oversight

• Oversee content delivery for various client segments and project types to ensure outputs meet client expectations in terms of quality and timeliness.
• Act as a POC for high-level client engagements, ensuring alignment with client objectives and resolving escalated issues.
• Collaborate with design, content, and marketing managers/leads to scope critical/pilot projects, define workflows, and allocate resources efficiently.
  

Quality & Stakeholder Management

• Ensure robust quality control processes, overseeing feedback loops to improve deliverables and client satisfaction.
• Lead efforts to identify root causes of recurring quality issues and implement sustainable solutions.
• Act as a bridge between internal teams (design, content, marketing) to ensure seamless collaboration and alignment on deliverable

#LI-Remote

• Bachelor's or Master's degree in Science Communication, Marketing, Business Administration, or a related field preferred.
• 5-8 years of experience in science communication, publishing, or related fields is preferred.
• At least 3 years in a leadership or team management role.
• Experience working with publishers, societies, or industry-aligned organizations in the ROW market is strongly preferred.
• Proven experience in client consulting, solutioning, and stakeholder management.
• Exposure to marketing strategy, audience engagement, or value proposition development is highly desirable.
• Strong understanding of trends in multimedia content, research communication, and emerging non-academic segments.

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, there will be 3 virtual interviews using MS Teams.

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

Established in 2002, Cactus Communications () is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.