Manager

Job Description Designation : Manager Role : Warehouse Department: Last Mile Operations Location: Bangalore About Tata 1mg Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible, and affordable for all Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities And were just getting started. Leading the chart as one of the top consumer health platforms through e Pharmacy, e Diagnostics, e-consult and offline stores, Tata 1mg has delivered over 15M ePharmacy orders, 2M e Diagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently. Know more about us: https://www.1mg.com/aboutUs Brief about the Team The candidate will be managing aspects of output in the areas. The team works closely with the org-wide leadership team, business, product, growth, and category teams to drive operational excellence and strategic initiatives. The team works on special projects and innovations that aim to deliver high impact. What will you do? Manage day-to-day last-mile operations across delivery hubs and stores within the cluster. Ensure adherence to defined SLAs for on-time delivery (OTD), reattempts, and order accuracy. Plan and deploy rider bandwidth based on forecasted volumes and peak requirements. Monitor and control delivery cost per order through optimal routing and productivity management. Ensure 100% compliance in COD collection, reconciliation, and deposit timelines. Lead and develop city managers, hub supervisors, and on-ground delivery teams. Drive performance reviews and implement corrective action plans to achieve operational KPIs. Drive on-ground discipline and process adherence across all delivery touchpoints. Collaborate with planning, finance, and tech teams for process improvements and service enhancement. Maintain compliance with all operational, safety, and quality standards defined for e-pharmacy deliveries. What we are looking for 10 years in last-mile delivery operations (e-commerce, e-pharmacy, quick commerce, or logistics). Proven experience managing multi-city or multi-state last-mile networks. Strong People and Stakeholder Management Proficiency in Excel, Dashboards and route optimisation Tools. Analytical and problem-solving orientation Team Leadership and execution discipline. Knowledge of Local Language Preferred. Why Join Us? Tata 1mg provides one of the most exciting and high-growth environments to work. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. Being part of the warehouse operations will provide a great opportunity to scale up a business to great heights leveraging the existing capabilities of Tata 1mg. Great learning opportunity and handsome exp in day-to-day learning