Managed Services Oracle HCM Technical

As a Managed Services Oracle Cloud Technical Manager at Huron, you will play a crucial role in delivering exceptional quality service to Oracle Cloud clients. Your responsibilities will include: - Providing support to the managed services team and addressing client concerns. - Demonstrating a strong understanding of Oracle Fusion Cloud technical aspects and Oracle Cloud HCM/ERP. - Proven expertise in incidents and service requests, including configuration changes and enhancements. - Strong proficiency in technical components like BIP/OTBI Reports, Integrations, HCM Extracts, and Data Loaders. - In-depth understanding of Fusion HCM Architecture. - Hands-on technical experience with Fin and SCM modules. - Proficiency in SQL and PL/SQL for querying and manipulating data in Oracle databases. Candidates with expertise in the following skills will have an added advantage: - Oracle Integration Cloud (OIC) - Visual Builder (Redwood pages) - Oracle Cloud Infrastructure (OCI) In this role, you will also: - Assist in day-to-day operations of managed services, ensuring timely resolution of client issues. - Maintain strong client relationships, understanding their needs and ensuring satisfaction. - Monitor service performance metrics and implement strategies for continuous improvement. - Collaborate with cross-functional teams for seamless service delivery and integration with other systems. - Stay updated with the latest Oracle updates and industry trends to provide informed client support. - Manage service level agreements (SLAs) and ensure compliance with contractual obligations. - Prepare and present regular reports on service performance and client satisfaction to senior team members. Qualifications required for this role include: - Bachelor's degree in information technology, Business Administration, or a related field. - Good knowledge of Oracle ERP/HCM or ERP modules and functionalities, with at least one certification. - Strong problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a team environment. - Strong organizational and time management skills. - Customer-focused mindset with a commitment to delivering high-quality service. - Knowledge of ITIL or other service management frameworks. Join Huron's team as a Senior Associate based in India and be a part of a global consultancy that drives strategic growth, innovation, and transformation.,