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Major Incident Manager

Major Incident Manager

Tata Consultancy Services

0 years

0 Lacs

calcutta

Posted:23 hours ago| Platform: GlassDoor logo

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Skills Required

support model management service engineering

Work Mode

On-site

Job Type

Part Time

Job Description

Required Technical Expertise:

Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions.
Hands on experience in handling major incidents in production and providing regular comms update during MI process and bridge calls.
Experience in working in SLA based and 24/7 support model.

Location

Kolkata

Job Function

IT INFRASTRUCTURE SERVICES

Role

Support Executive

Job Id

376125

Desired Skills

Incident Management | Service Now

Desired Candidate Profile

Qualifications : BACHELOR OF COMPUTER APPLICATION, BACHELOR OF COMPUTER SCIENCE, BACHELOR OF ENGINEERING, BACHELOR OF TECHNOLOGY

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