8 Major Incident Jobs

Role Overview: You will work closely with business partners within one or more business units to ensure that technology solutions are in line with business strategies. Your role involves demonstrating a deep understanding of specific business areas to identify how IT solutions can strategically support the business clients unit. As a BSA Sr, you will be supporting highly complex business processes, which may involve designing or integrating technical solutions across multiple functions of the business. You may also serve as a project team member or lead, responsible for coordinating the collection, analysis, and documentation of future business requirements. Your key responsibility will be t...

As the ITSM Manager at the company, your main responsibility is to oversee the Incident, Major Incident, Problem, and Availability Management processes. Your role involves ensuring quick service restoration, operational stability, and continuous service improvement through strong leadership, process governance, and stakeholder communication. **Key Responsibilities:** - Manage the end-to-end Incident Management process and ensure SLA/OLA compliance. - Lead all P1/P2 Major Incidents, coordinate resolver teams, and communicate with stakeholders. - Drive Problem Management through root cause analysis, trend identification, and preventive actions. - Monitor and report on service availability, upt...

As an ITSM Manager, your role involves overseeing the Incident, Major Incident, Problem, and Availability Management processes throughout the organization. Your primary focus is on ensuring quick service restoration, operational stability, and continuous service improvement through effective leadership, process governance, and stakeholder communication. **Key Responsibilities:** - Manage the end-to-end Incident Management process to ensure compliance with SLAs and OLAs. - Take the lead in managing all P1/P2 Major Incidents, coordinating resolver teams, and communicating with stakeholders. - Drive Problem Management by conducting root cause analysis, identifying trends, and implementing preve...

**Job Description:** As the System Manager, your primary role will involve managing SAP GBT (GxP & Business Critical), SAP ATTP (GxP & Business Critical), Open Text, and UDI Systems, focusing on maintenance and support planning. You will work closely with the project team on Business Application Onboarding activities and be responsible for GxP systems authorization tasks as relevant. Your key responsibilities will include: - System Budget planning and management - Periodic System Management Activities - Ensuring compliance of IT systems with internal & external requirements for a validated state - Supervising the day-to-day usage, operation, and maintenance of computer systems - Contracting ...

The BSA Sr will collaborate with business partners in one or more business units to ensure technology solutions are in line with business strategies. They will possess a deep understanding of a specific business area within the business clients unit, enabling them to identify and communicate how IT solutions can strategically support the business. This role involves supporting highly complex business processes, necessitating the design or integration of technical solutions that span multiple business functions. The BSA Sr may serve as a project team member or lead. Their responsibilities include coordinating the collection, analysis, and documentation of future business requirements, alignin...

You are being offered the opportunity to join as a Senior ServiceNow Developer with a focus on Security Operations (SecOps). The position is open in multiple locations including Mumbai, Pune, Chennai, Bangalore, Kolkata, Hyderabad, and Coimbatore. We are looking for candidates with a minimum of 4 years of experience in ServiceNow Development, with an ideal range of 4 to 7 years. The primary skills required for this role include expertise in ServiceNow Security Operations (SecOps), Vulnerability Response, Security Incidents, and Threat Intelligence. Additionally, familiarity with Secondary Skills such as Flow Designer, Integrations, Service Portal, Major Incident handling, CMDB, CSDM Knowledg...

As a Senior Business Systems Analyst, you will work closely with business partners in one or more business units to ensure that technology solutions are in line with the overall business strategies. Your role will involve showcasing a deep understanding of specific business areas within the business clients unit and effectively communicating how IT solutions can strategically support and enhance business operations. You will be responsible for supporting highly complex business processes, often requiring the design or integration of technical solutions that span across various functions of the business. In some cases, you may serve as a crucial project team member or even take on the role of...

Have 6 plus years of experience in generating reports for all the towers (Incident, Change, Problem, BICM, UMP, Monthly Stats and PMR reports etc.) on a monthly/weekly basis. Also, based on the request made by the leads & managers accordingly. 2. Participate in the monthly Project Management Review meetings and providecandidates) inputs wherever necessary. Work on the action items that come out of the meeting till the closure. 3. Face the Relationship Audit’ for the account on a quarterly basis. Work on the action items that comes out till the closure. 4. Strong Inter-personal skills & Analytical Skills Note: Below less than 6 years profiles will be rejected. Work from office Face to face in...