JOB DESCRIPTION Job Overview: At Majesco, we believe in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal. We bring together the brightest minds to build the future of Insurance a world where Insurance makes life and business easier, more connected, and better protected. If you are passionate about the power and possibilities that cloud technologies have unleashed and are looking to deliver transformative and innovative solutions that transform the customer experience, come join us! Roles and Responsibilities: Defining and Modifying of Business process flows by using ICD YAWL and Model Mappings Defining and configuring Rules in Majesco System through Rule Engine Maintaining and upgrading existing systems Prepare the Unit Test cases and execute the same for your developed feature / functionality. Support the Quality Assurance team in testing Work with our DevOps team to ensure continuous deployments of our applications Database Scripting and verification of the Data flow during defect analysis. Defect tracking and status updates to the issues assigned to you. Working closely with other developers, UX designers, business and systems analysts Give training and demo sessions to Business users Interaction with customer stakeholders for new requirements and providing business as well as Solution insight to help customer operations Empowered and accountable for design, development and rollout of new features as per customer requirements. Take full accountability for understanding changes required by customer and provide valuable suggestions from Product point of view. Technical Skills Having experienced in Java/J2EE, JSP Servlet, Web Service, REST, SOAPUI, Experienced in XML, HTML, Experienced in developing SQL, PL/SQL stored Procedures, Packages and functions. Preferably experienced in Spring, Hibernate, Micro Services, Participated in code reviews, unit test plan reviews, and other quality reviews. Identified and escalated issues that impacted testing progress. Should have ability to break down the complex requirements and plan deliveries Functional Skills Functionality development / design implementation experience - Insurance functional domain experience is a big advantage Understanding the requirements and preparing technical function specification documents. Communicating with the client for gathering the requirements. Additional Important skills Analytical Skills This is must. As most of our work is analysis based with data analysis and logical understanding of functional code Willingness to learn new tools / frameworks - Dev studio in our context Open mind to learn Majesco Products functionality Behavioral Skills: Strong analytical thinking and problem-solving skills. Assertive communication skills Driving change Flexibility Domain Exposure: P&C Insurance knowledge will be an added advantage
JOB DESCRIPTION Job Overview The Digital1st Lead Configurator will be responsible for designing and providing solution for applications developed using Digital1st platform. D1st Lead Configurator should have a good understanding about the configuration ofuserinterface and components available in Digital 1st Platform to create/customize the application. Digital1st is anext generationplatform developed by Majesco to deliver the Digital needs of its Insurance customers. Roles and Responsibilities Participate in requirement discussions and contribute in the designing the solution using Digital 1st Platform. Understanding the Majesco core systems and providing solutions in accordance to the D1st architecture Design the configuration changes needed for developing the functionality Performance tuning and monitoring the application through available tools and supporting the application benchmarking activities. Delivery of work estimates for proposed changes, both small and large in scope Driving the end to end delivery of the functionality until production release Ensuring the processes and best practices are followed throughout the project Review unit and integration testing scope for business requirements. Impact analysis of the changes to be done Grooming the other team members Code promotion/deployment to higher environments Configure user interface as per customer requirements and design using Digital 1st Platform to create/customize the application Integrate the application residing on Digital 1st platform with customer's in house, third party application/service or with app/service hosted by Majesco's vendor on Digital 1st Platform. Co-ordinate with Digital 1st Platform team for issue resolution, new feature related discussions etc. Skills & Knowledge Technical Essential skills Conceptual understanding of Object Oriented Programming. Basic database queries Programming experience in Java or any other programming language (ability to write business logic). HTML CSS JavaScript API Integrations Understanding NFRs and performance considerations Desirable skills PHP Angular jQuery/React Bootstrap Experience of working on UI designs and integration using platform/tool will be an added advantage Knowledge of Instana analytics tool Experience on working with configuration driven tools/platforms/framework would be added advantage Behavioral Essential skills Positive attitude Good communication Team work and adaptability Analytical thinking and problem solving Flexibility Domain Exposure Desirable skills Insurance knowledge of P&C and/or L&A Agile/Scrum Exposure Desirable skills Good working knowledge of Agile methodologies & ceremonies Other skills Essential skills Proficient in client handling and expectation management Good at organizing and planning Lead by example Passionate to provide solutions
JOB DESCRIPTION Majesco isn't just riding the AI wave - we're leading it for the P&C and L&AH insurance industry. Born in the cloud and built with an AI-native vision, we've reimagined the insurance core as a platform that lets insurers move faster, see farther, and operate smarter. As leaders in intelligent SaaS solutions, we've embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, and digital solutions so our customers can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and outcomes. In a world where change is constant, our native-cloud SaaS platform empowers insurers the agility to adapt to market and risk shifts quickly, reshape their operational cost structure, accelerate innovation readiness, and rethink how insurance can be done with the intelligence to stay ahead. With 1000+ implementations, we are the AI insurance leader that over 350 insurers, reinsurers, MGAs rely on to rethink how insurance can be done in today's modern era of insurance. Break free from the past and build the future of insurance. Job Overview: The Senior Lead Software Analyst, Technical Support will be responsible for identifying, analyzing, and correcting data discrepancies related to policy records within the system. The specialist will collaborate with cross-functional teams, including policy triage, customer service, and technical support, to ensure policy records are accurate and up to date. This role is crucial for maintaining data integrity and supporting effective policy implementation and decision-making processes. Majesco is a remote-first workplace however, this position requires the successful candidate to be within commuting distance of our Erie, Pennsylvania. Key Responsibilities: Data Analysis & Correction: Identify and analyze data discrepancies related to policy records and execute data corrections in compliance with established procedures and guidelines. Incident & Problem Management: Deliver a superior customer experience by effectively understanding the incidents logged by customers, perform root cause analysis for issues and update policy records accordingly. Ensure accurate data entry and management of sensitive policy-related data. Collaboration with Teams: Work closely with various triage team members, TAM/escalations team members, and IT/Cloud support to resolve issues in a timely manner and escalate more complex problems as needed. Documentation & Reporting: Document all data fixes and resolutions clearly, keeping detailed logs for reporting and auditing purposes. Regularly update the triage team and stakeholders on progress. Quality Assurance: Review and validate policy data to ensure all changes and corrections are accurate. Conduct regular data integrity checks and follow up on any inconsistencies. Operations and maintenance: Actively action on daily operational activities and ensure minimal downtime of application. Monitor application/database and identify performance bottlenecks and work towards resolving identified issues. Qualifications: Bachelor's degree in information technology with 7+ years working experience in Banking, Insurance or related field (or equivalent experience). Experience working with Majesco Property & Casualty (Billing) or similar insurance-related (Billing) solutions. Proven experience in data management, data analysis, or related roles, preferably with Property & Casualty Insurance background. Advance knowledge of data analysis techniques and tools with focus on Oracle, SQL or other database query languages. Advanced problem-solving skills, demonstrating the ability to identify, define and understand a problem, have knowledge of root cause analysis and research effective solutions for the customer. Ability to work under tight deadlines and manage multiple tasks simultaneously. Excellent written and verbal communication skills ability to simplify and communicate technical issues. Excellent attention to detail and organizational skills. Ability to document analysis using tools like ServiceNow, Jira and Confluence. Preferred Skills: Experience of Software versioning & revision control system (e.g. SVN) Strong technical aptitude for both cloud-based and on-premises client solutions. What Majesco Offers: Majesco is committed to equal pay and transparency. The annual base salary range for this position is $80,000 to $95,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions. At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One. Our benefits package includes, but is not limited to: Medical, dental & vision insurance employer-funded HSA coordinating with a high-deductible health plan FSA, short-term/long-term disability Life/AD&D insurance 401(k), flexible time off, paid sick days and 11 paid holidays paid parental/bonding leave career anniversary leave and other voluntary benefits.
JOB DESCRIPTION Majesco isn't just riding the AI wave - we're leading it for the P&C and L&AH insurance industry. Born in the cloud and built with an AI-native vision, we've reimagined the insurance core as a platform that lets insurers move faster, see farther, and operate smarter. As leaders in intelligent SaaS solutions, we've embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, and digital solutions so our customers can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and outcomes. In a world where change is constant, our native-cloud SaaS platform empowers insurers the agility to adapt to market and risk shifts quickly, reshape their operational cost structure, accelerate innovation readiness, and rethink how insurance can be done with the intelligence to stay ahead. With 1000+ implementations, we are the AI insurance leader that over 350 insurers, reinsurers, MGAs rely on to rethink how insurance can be done in today's modern era of insurance. Break free from the past and build the future of insurance. Full Stack .NET Developer Majesco is a remote-first workplace however, this position requires the successful candidate to be within commuting distance of our Morristown, New Jersey headquarters. About the role: We need a skilled .NET developer to join our dev team. In this position, you will maintain and enhance a large-scale application build on the.NET framework, as well as offer valuable user support where and when needed. You will be involved in all phases of development including being able to shape the product, review peers work, and testing when applicable. Here are some of your potential responsibilities: Collaborating with cross-functional teams to understand project requirements Designing, coding, and debugging software applications using the .NET framework and SQL server database Developing scalable functionality and maintainable code that adheres to our coding standards Testing and deploying applications while ensuring high performance and security Troubleshooting and resolving software defects and issues Collaborating with other developers to enhance application features Keeping up-to-date with industry trends and best practices in .NET development Participating in code reviews, and providing constructive feedback Create and maintain documentation throughout the software development lifecycle (SDLC) Required .NET developer requirements, qualifications & skills: Proficiency in C# and the .NET framework Strong understanding of object-oriented programming concepts Experience working with web development technologies such as ASP.NET, MVC .NET Core Knowledge of at least one of the .NET programming languages like C# Proficient with Entity Framework Knowledge of front-end technologies like HTML, CSS, JavaScript, JQuery and Typescript Familiarity using Vue.js Database design, performance tuning and SQL proficiency Proficient with Git Problem-solving and debugging skills Excellent communication skills and teamwork abilities Adaptability to learn and implement new technologies A bachelor's degree in computer science, software engineering, or a related field What Majesco Offers: Majesco is committed to equal pay and transparency. The annual base salary range for this position is $80,000 to $100,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions. At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One. Our benefits package includes, but is not limited to: Medical, dental & vision insurance employer-funded HSA coordinating with a high-deductible health plan FSA, short-term/long-term disability Life/AD&D insurance 401(k), flexible time off, paid sick days and 11 paid holidays paid parental/bonding leave career anniversary leave and other voluntary benefits.
JOB DESCRIPTION Job Description Job Overview The Automation Tester should be able to implement and maintain Test Automation Framework. Responsible for leading a small team of automation testers technically and functionally for Majesco product/projects. Duties and Responsibilities Establishing the Test automation strategy, design, develop, execute the automation test scripts and report as per customer's test automation standards. Develop and/or maintain different automation frameworks as per the Product/Project needs. Provide feedback on artifacts developed during requirements and analysis phases. Ensure completion of all deliverables is within schedule, budget, and quality constraints. Skills / Attributes Required: Essential: Hands on experience Selenium/Web driver, Selenium Grid Hands on experience with BDD Framework Cucumber or Serenity, Gherkin language Strong understanding of REST/SOAP Web Service concepts and experience with API Testing, handling of json, XML data. Knowledge of XPath and CSS. Understanding of build tools like Maven/Gradle and CI/CD tools like Jenkins, Ansible etc. Proficiency in Test Suite and Test data management Proven expertise in leading a team of 2-3 Automation Testers Desired Skills Desirable working on TestNG, Maven, Jenkins. Defect Management and Agile Management Tool like JIRA is preferrable. Desirable having certified tester like ISTQB/Agile Tester. 5-8 years of experience as an Automation Tester, with at least 2-3 years in the P&C insurance domain. Other Skills: Good Communication Skills Problem Solving Good Team Player
JOB DESCRIPTION Job Summary: The Lead Analyst, Technical Support will be responsible for identifying, analyzing, and correcting data discrepancies related to policy records within the system. The specialist will collaborate with cross-functional teams, including policy triage, customer service, and technical support, to ensure policy records are accurate and up to date. This role is crucial for maintaining data integrity and supporting effective policy implementation and decision-making processes. Key Responsibilities: Data Analysis & Correction: Identify and analyze data discrepancies related to policy records and execute data corrections in compliance with established procedures and guidelines. Incident & Problem Management: Deliver a superior customer experience by effectively understanding the incidents logged by customers, perform root cause analysis for issues and update policy records accordingly. Ensure accurate data entry and management of sensitive policy-related data. Collaboration with Teams: Work closely with various triage team members, TAM/escalations team members, and IT/Cloud support to resolve issues in a timely manner and escalate more complex problems as needed. Documentation & Reporting: Document all data fixes and resolutions clearly, keeping detailed logs for reporting and auditing purposes. Regularly update the triage team and stakeholders on progress. Quality Assurance: Review and validate policy data to ensure all changes and corrections are accurate. Conduct regular data integrity checks and follow up on any inconsistencies. Operations and maintenance: Actively action on daily operational activities and ensure minimal downtime of application. Monitor application/database and identify performance bottlenecks and work towards resolving identified issues. Qualifications: Bachelor's degree in information technology with 5+ years working experience in Banking, Insurance or related field (or equivalent experience). Proven experience in data management, data analysis, or related roles, preferably with Property & Casualty Insurance background. Advance knowledge of data analysis techniques and tools with focus on Oracle, SQL or other database query languages. Advanced problem-solving skills, demonstrating the ability to identify, define and understand a problem, have knowledge of root cause analysis and research effective solutions for the customer. Ability to work under tight deadlines and manage multiple tasks simultaneously. Excellent written and verbal communication skills ability to simplify and communicate technical issues. Excellent attention to detail and organizational skills. Ability to document analysis using tools like ServiceNow, Jira and Confluence. Preferred Skills: Experience working with Majesco Property & Casualty or similar insurance-related solutions. Experience of Software versioning & revision control system (e.g. SVN) Strong technical aptitude for both cloud-based and on-premises client solutions
JOB DESCRIPTION Job Title: Oracle HCM Techno-Functional Lead Engineer Job Summary: We are seeking a highly skilled Oracle HCM Techno-Functional Lead Engineer to join our team. This role combines deep functional expertise with strong technical capabilities across Oracle HCM Cloud modules. The ideal candidate will lead implementations, support ongoing operations, and collaborate with HR and IT stakeholders to deliver scalable, efficient, and user-friendly HCM solutions. Key Responsibilities: Project Leadership Lead full lifecycle implementations of Oracle Fusion HCM modules including Core HR, Absence Management, Recruiting, Compensation, Talent, and Performance. Manage project delivery: requirements gathering, fit-gap analysis, configuration, testing, deployment, and post-go-live support. Collaborate with cross-functional teams to ensure alignment with business goals. Functional Expertise Configure and maintain foundational HR structures (work structures, person management, employment models). Design and implement absence plans, accruals, and eligibility rules. Support end-to-end recruiting processes including requisitions, candidate management, and onboarding. Implement compensation plans, salary structures, and budgeting workflows. Configure performance templates, goal plans, and evaluation cycles. Provide functional support and troubleshoot issues across HCM modules. Guide stakeholders on HCM best practices and system capabilities. Technical Expertise Develop and maintain Fast Formulas, OTBI & BI Publisher reports, and Redwood UI enhancements. Build and manage integrations using HCM Data Loader (HDL) and HCM Extracts. Troubleshoot technical issues and provide production support. Optimize system performance and ensure data integrity. Implement and manage security roles and access controls. Reporting & Testing Create and maintain dashboards, ad-hoc reports, and analytics using OTBI, BI Publisher, and HCM Extracts. Assist in quarterly Oracle HCM Cloud updates: testing, validation, and impact analysis. Prepare validation scripts and test scenarios. Qualifications: Bachelor's degree in Human Resources, Information Technology, or related field. 5+ years of experience in Oracle HCM Cloud implementation and support. Strong functional knowledge of Core HR, Absence, Recruiting, Compensation, Talent, and Performance modules. Proficiency in SQL, PL/SQL, HDL, Fast Formulas, DFFs, Value Sets, and Personalization. Experience with Oracle HCM reporting tools (OTBI, BI Publisher, HCM Extracts). Familiarity with P2T refreshes and related activities. Oracle HCM Cloud certification(s) preferred. Preferred Skills: Ability to translate business requirements into system configurations. Experience in change management and user training. Familiarity with integration tools and third-party systems. Agile project methodology experience is a plus. Behavioral Competencies: Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Effective time management and organizational skills. Collaborative team player with a proactive and curious mindset. Commitment to continuous learning and self-improvement.
JOB DESCRIPTION JB-4: Senior Lead Engineer Our Purpose: At Majesco, we believe in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal. We bring together the brightest minds to build the future of Insurance a world where Insurance makes life and business easier, more connected, and better protected. We are seeking a Senior Lead Engineer to deliver platform-scale automation across insurance domains by integrating advanced AI tools, orchestrated workflows, and modular service components. This role sits at the intersection of cloud-native backend engineering, AI-driven experiences, and cross-functional automation. All About the Role: Lead the development and scaling of document ingestion pipelines, classifier engines, and API gateways supporting intelligent P&C workflows. Build modular backend services using FastAPI, Django, or Flask , leveraging asynchronous design, microservices, and cloud-native scalability. Design and deploy event-driven automation using Azure Logic Apps , Functions , and Service Bus across claims, billing, and policy processes. Containerize services using Docker , deploy and scale on Kubernetes , and ensure high availability through best practices. Integrate platform services with Microsoft Copilot Studio and Power Automate , enabling reusable actions, conversational agents, and business rule orchestration. Establish telemetry, traceability, and structured logging standards across APIs and workflows using Azure Monitor , App Insights , and OpenTelemetry . Drive performance profiling and system optimization initiatives across ingestion, classification, and agent orchestration layers. Explore and integrate AI capabilities such as voice embeddings , vector search , and immersive UI elements into the platform. Participate actively in PI planning, backlog grooming, and agile ceremonies across engineering and product teams. Mentor junior developers and lead sprint-level technical delivery with a focus on modularity, scalability, and AI-readiness. What You'll Bring: Passion for staying ahead of AI developments and a builder mindset to turn AI capabilities into practical applications. Demonstrated ability to design systems with observability, orchestration, and automation at the core. A strong performance-first philosophy - ability to analyze, profile, and optimize services at scale. Vision for integrating AI into core insurance workflows, from agent recommendations to customer-facing explainability. Willing to work across time zones and with remote teams. All About You: 9+ years of experience in backend platform development and cloud-native architecture. Strong knowledge of FastAPI, Django, or Flask and event-driven microservice design. Minimum 5 years of experience on frontend framework - HTML5, React JS, Node JS, JavaScript, Angular Exposure to cloud applications including DevOps/DevSecOps, Scaling, Deployment and Automation Cloud Exposure - MS Azure/AWS, OpenShift, Docker, Kubernetes, Jenkins, GitHub, Jira Hands-on experience with Azure Cloud Services including Logic Apps, Functions, Cosmos DB, Blob Storage, and Service Bus. Proficient with Docker and Kubernetes for containerized deployment and service scaling. Experience building intelligent orchestration workflows using Power Automate and Copilot Studio . Working knowledge of vector databases , embedding APIs , and LLM integration workflows (OpenAI/Azure OpenAI). Exposure to AI-enhanced UIs - such as embedded assistants, predictive agents, or conversational UI. Proficient in system performance optimization, error tracing, logging frameworks, and monitoring pipelines. Experience working in agile teams with PI planning, story-pointing, sprint demos, and cross-functional delivery. P&C insurance domain familiarity is preferred but not mandatory. Other Qualifications: Bachelor's degree in computer science or engineering master's degree a plus . Experience with SAFe Agile Development practices and processes. SAFe Practitioner certification preferred. Experience with the Majesco Platforms/Products is a plus Preferred Experience in developing packaged software (Products) preferably in the banking or financial services areas.
JOB DESCRIPTION Majesco isn't just riding the AI wave - we're leading it for the P&C and L&AH insurance industry. Born in the cloud and built with an AI-native vision, we've reimagined the insurance core as a platform that lets insurers move faster, see farther, and operate smarter. As leaders in intelligent SaaS solutions, we've embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, and digital solutions so our customers can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and outcomes. In a world where change is constant, our native-cloud SaaS platform empowers insurers the agility to adapt to market and risk shifts quickly, reshape their operational cost structure, accelerate innovation readiness, and rethink how insurance can be done with the intelligence to stay ahead. With 1000+ implementations, we are the AI insurance leader that over 350 insurers, reinsurers, MGAs rely on to rethink how insurance can be done in today's modern era of insurance. Break free from the past and build the future of insurance. Job Overview: The Senior Program Manager is a results-driven functional leadership role with responsibility for spearheading critical business objectives within Majesco's Global Technical Support (GTS) organization. This role is pivotal in accelerating key strategic goals, including, but not limited to, AI adoption , embedding Knowledge-Centered Services (KCS) practices, and championing Supportability initiatives across products and services. This role requires proven technical acumen, customer-centric thinking, and change leadership combined with program management experience leading complex organizational and service delivery transformation to enable delivery of support on a global scale. The role will work closely with Majesco's Support, Product, and Engineering leaders, and Analytics and IT teams, as well as external technology partners, to design, pilot, and scale transformative support capabilities. Duties & Responsibilities: Agile Program Leadership & Strategic Alignment Lead end-to-end execution of large-scale software implementation programs by defining scope, success metrics, and governance structures, ensuring alignment with strategic priorities and consistent delivery across multiple projects. Drive Agile planning and execution while managing project controls, including change management, risk mitigation, and issue resolution, to support cross-functional collaboration and continuous improvement throughout the program lifecycle. Stakeholder Engagement & Communication Act as the primary liaison between internal teams and external stakeholders, fostering strong relationships and ensuring transparent communication, collaboration, and alignment throughout program execution. Document technical solutions and promote a culture of open knowledge sharing by facilitating regular reporting, encouraging cross-functional collaboration, and supporting client success through proactive engagement. Project Governance & Lifecycle Management Oversee multiple project lifecycles within complex programs, ensuring adherence to governance standards, delivery methodologies (Agile, Waterfall, Hybrid), and industry best practices. Monitor execution across timelines, budgets, and quality benchmarks while managing change control, risk mitigation, and issue resolution to ensure successful outcomes. Technical Oversight & Support Coordinate cross-functional collaboration to deliver high-quality software products and support services, including integration planning, interface development, and end-user technical support. Troubleshoot and resolve technical issues efficiently while leading implementation efforts between Majesco products and external systems to ensure seamless functionality. Operational Oversight & Support Provide strategic direction and ongoing support to project teams, ensuring clarity of roles, deliverables, and resource allocation to optimize performance across initiatives. Maintain consistent documentation, reporting, and knowledge sharing to drive transparency and alignment throughout the program lifecycle. Compliance, Quality, and Continuous Improvement Ensure program activities comply with internal policies, industry standards, and regulatory requirements while monitoring quality metrics and identifying areas for improvement. Promote a culture of excellence and innovation by driving continuous improvement initiatives, capturing lessons learned, and maintaining comprehensive technical and user documentation. Software Development & Configuration Lead the design, development, and enhancement of software modules and configurations, including internal testing and proof-of-concept creation. Champion innovation by identifying opportunities to implement changes through configuration rather than code, improving efficiency and maintainability. Technology & Implementation Expertise Apply deep expertise in software implementation across SaaS, COTS, and custom solutions, ensuring alignment with program objectives and stakeholder needs. Collaborate with technical teams to integrate emerging technologies such as AI and automation, enhancing scalability and program outcomes. Continuous Improvement & Innovation Drive continuous improvement across the program and support operations by embedding knowledge-centered practices and championing supportability initiatives. Collaborate with Product and Engineering to design greater supportability, reduce case volume, and enhance the overall customer experience. Champion AI Adoption Define and execute the AI adoption roadmap for the GTS organization by identifying high-impact use cases (e.g., case deflection, intelligent triage, automated resolution) and partnering with cross-functional teams to integrate AI capabilities into the support ecosystem. Evaluate, pilot, and operationalize AI-driven tools such as virtual assistants and sentiment analysis, while driving adoption metrics including resolution rates, deflection percentages, and customer satisfaction improvements. Knowledge-Centered Services (KCS) Lead the implementation of Knowledge-Centered Service (KCS) by embedding a knowledge-first culture, training teams on KCS principles, and integrating practices into daily support workflows to enhance operational efficiency. Oversee the full content lifecycle-creation, reuse, improvement, and archival-while monitoring key KCS metrics such as link rate, reuse percentage, and time-to-publish to drive continuous improvement and knowledge effectiveness Supportability Initiatives Collaborate with Product, Engineering, and cross-functional teams to design for supportability, reduce case volume, and improve customer experience by integrating feedback into product roadmaps and proactively addressing known issues. Define and track key supportability KPIs-such as resolution time, repeat incident reduction, and regression testing efficiency-while championing the voice of support to ensure data-driven prioritization and continuous improvement. Essential Qualifications, Technical Expertise & Knowledge: Bachelor's degree in Engineering, Computer Science, or a related field, or comparable work and career experience. 15+ years of experience in technical support, enablement, customer success, or product operations, with at least three years in a leadership role. Minimum five years experience in Project/Program Management, ideally in the insurance industry or other complex global technology-driven sector. Proven track record in AI technology adoption within support or service environments. Strong experience with KCS methodology and support knowledge management systems. Familiarity with supportability concepts, product telemetry, and defect management processes. Exceptional communication, stakeholder management, and change leadership skills. Knowledge and working experience of Agile methodology is mandatory. Essential Attributes and Capabilities: Self-driven, highly motivated, outcome-focused Effectively demonstrates a commitment to quality and a do it right the first time mindset Commitment to delivering the best customer experience and an ambitious, growth mindset. Ability to work independently, remotely, and as part of a team. Strategic Thinking: Ability to align initiatives with broader business goals and customer outcomes. Execution Excellence: Driving measurable results through structured planning and disciplined execution. Cross-functional Leadership: Working seamlessly across Support, Engineering, Product, and Data teams. Innovation Mindset: Comfort with emerging technologies and continuous process improvement. What Majesco Offers: Majesco is committed to equal pay and transparency. The annual base salary range for this position is $90,000 to $120,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions. At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One. Our benefits package includes, but is not limited to: Medical, dental & vision insurance employer-funded HSA coordinating with a high-deductible health plan FSA, short-term/long-term disability Life/AD&D insurance 401(k), flexible time off, paid sick days and 11 paid holidays paid parental/bonding leave career anniversary leave and other voluntary benefits.
JOB DESCRIPTION Majesco isn't just riding the AI wave - we're leading it for the P&C and L&AH insurance industry. Born in the cloud and built with an AI-native vision, we've reimagined the insurance core as a platform that lets insurers move faster, see farther, and operate smarter. As leaders in intelligent SaaS solutions, we've embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, and digital solutions so our customers can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and outcomes. In a world where change is constant, our native-cloud SaaS platform empowers insurers the agility to adapt to market and risk shifts quickly, reshape their operational cost structure, accelerate innovation readiness, and rethink how insurance can be done with the intelligence to stay ahead. With 1000+ implementations, we are the AI insurance leader that over 350 insurers, reinsurers, MGAs rely on to rethink how insurance can be done in today's modern era of insurance. Break free from the past and build the future of insurance. Full Stack .NET Developer Majesco is a remote-first workplace however, this position requires the successful candidate to be within commuting distance of our Morristown, New Jersey headquarters. About the role: We need a skilled .NET developer to join our dev team. In this position, you will maintain and enhance a large-scale application build on the.NET framework, as well as offer valuable user support where and when needed. You will be involved in all phases of development including being able to shape the product, review peers work, and testing when applicable. Here are some of your potential responsibilities: Collaborating with cross-functional teams to understand project requirements Designing, coding, and debugging software applications using the .NET framework and SQL server database Developing scalable functionality and maintainable code that adheres to our coding standards Testing and deploying applications while ensuring high performance and security Troubleshooting and resolving software defects and issues Collaborating with other developers to enhance application features Keeping up-to-date with industry trends and best practices in .NET development Participating in code reviews, and providing constructive feedback Create and maintain documentation throughout the software development lifecycle (SDLC) Required .NET developer requirements, qualifications & skills: Proficiency in C# and the .NET framework Strong understanding of object-oriented programming concepts Experience working with web development technologies such as ASP.NET, MVC .NET Core Knowledge of at least one of the .NET programming languages like C# Proficient with Entity Framework Knowledge of front-end technologies like HTML, CSS, JavaScript, JQuery and Typescript Familiarity using Vue.js Database design, performance tuning and SQL proficiency Proficient with Git Problem-solving and debugging skills Excellent communication skills and teamwork abilities Adaptability to learn and implement new technologies A bachelor's degree in computer science, software engineering, or a related field What Majesco Offers: Majesco is committed to equal pay and transparency. The annual base salary range for this position is $80,000 to $100,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions. At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One. Our benefits package includes, but is not limited to: Medical, dental & vision insurance employer-funded HSA coordinating with a high-deductible health plan FSA, short-term/long-term disability Life/AD&D insurance 401(k), flexible time off, paid sick days and 11 paid holidays paid parental/bonding leave career anniversary leave and other voluntary benefits.
JOB DESCRIPTION Job Description: Lead Engineer, Support At Majesco, our vision is to create innovative, hyper-relevant, compelling, and personal ways of connecting people and Businesses to Insurance. We believe in bringing together the brightest minds to build the future of Insurance-a world where Insurance makes life and business more accessible, connected, and better protected. As a Lead Engineer and support, you will play a crucial role in realising this vision. If you share our vision and are ready to contribute to this exciting journey, we invite you to join us. The Triage Support role focuses on the timely identification, diagnosis, and resolution of production issues to ensure smooth and uninterrupted operations of critical systems and services. This role involves being a first responder, triaging incidents, assigning them to the right teams, and ensuring the quickest possible resolution while maintaining high service standards. If you are passionate about the power and possibilities cloud technologies have unleashed and want to deliver transformative and innovative solutions that have the potential to revolutionize the customer experience, join us! Majesco is actively seeking an Oracle PL SQL Analyst to join our team. This role is crucial for maintaining our Majesco Insurance Products, specifically the Policy products. As an analyst, you will be responsible for maintaining the data module of these applications, which are in the Oracle code base, ensuring their smooth operation and performance. Job Description The analyst will be responsible for maintaining Majesco Insurance Products. This requirement is specifically for Policy products. The analyst will be responsible for maintaining the data module of these applications, which are in the Oracle code base. Incident Triage and Resolution: Monitor production systems for alerts and incidents. Prioritize and triage incoming incidents based on severity and impact. Escalate critical incidents to the appropriate teams or subject matter experts. Monitor, investigate, and troubleshoot production issues in Java J2EE applications. Issue Tracking and Reporting: To support and maintain the existing Oracle code base and debug the application. To Good knowledge of database packages and procedures Database scripting and data verifications UTP and UT Maintain accurate incident logs in ticketing systems (e.g., JIRA, ServiceNow). Ensure timely updates and communication regarding issue status to stakeholders. Track and report on incident resolution progress and follow-up actions. Collaboration with Cross-Functional Teams: Work closely with Development, Operations, and QA teams to resolve production issues. Coordinate and facilitate incident resolution meetings or war rooms when necessary. Act as a liaison between technical and non-technical teams to streamline problem resolution. Root Cause Analysis: Participate in post-incident reviews to identify root causes and long-term solutions. Analyze logs and diagnostic data to quickly identify the root cause of issues. Perform Code Review, Performance Tuning QC support Functional expertise in modules Process Improvement: Suggest and implement improvements to existing triage and support processes. Assist in automating repetitive tasks and enhancing monitoring capabilities. Provide feedback to improve system monitoring, documentation, and processes. Documentation: Create and maintain troubleshooting guides and SOPs for handling recurring issues. Document incident resolution processes for future reference. Skills / Attributes Required: Essential Technical Knowledge: Strong understanding of production environments and IT infrastructure (e.g., databases, servers). Proficiency in monitoring tools (e.g., Instana) and ticketing systems. Experience with Linux/Unix commands and scripting for troubleshooting. Experience with complex data modelling/entity relation modelling and design techniques, database normalisation theory, data dictionary, and schema design techniques. Expertise in SQL: sub-queries, joins, oracle inbuilt functions Expertise in PL/SQL: collections, VARRAY, exception handling, cursors, package/ procedure/ function Knowledge of Version Control tools, e.g., SVN Debug J2EE applications using tools like JProfiler, JConsole, or VisualVM. Strong knowledge of Java/J2EE, JSP Servlet, Web Service, REST, SOAPUI Performance Monitoring & Optimization: Identify memory leaks, thread deadlocks, and performance bottlenecks. Optimize database queries and enhance system efficiency. Problem-Solving Skills: Ability to quickly diagnose complex technical issues under pressure. Solid analytical and troubleshooting skills. Review Java J2EE code, APIs, and system dependencies to understand and resolve issues. Communication: Excellent verbal and written communication skills for interacting with technical teams and business stakeholders. Experience in explaining technical issues. Collaboration & Coordination: Strong interpersonal skills to work effectively with multiple teams and across departments. Experience with managing and escalating critical incidents effectively Functional Skills: Property & Casualty Insurance background (preferred) with Policy domain expertise. Qualifications: Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience). Prior experience in production support, incident management, or triage roles. Certifications in ITIL, DevOps, or relevant areas are a plus. Shift Timing: 5 PM - 2 AM IST This role is critical in maintaining the stability of production systems, ensuring quick incident recovery, and preventing future disruptions through continuous improvement.
JOB DESCRIPTION JB-4: Senior Lead Engineer Our Purpose: At Majesco, we believe in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal. We bring together the brightest minds to build the future of Insurance a world where Insurance makes life and business easier, more connected, and better protected. We are seeking a Senior Lead Engineer to deliver platform-scale automation across insurance domains by integrating advanced AI tools, orchestrated workflows, and modular service components. This role sits at the intersection of cloud-native backend engineering, AI-driven experiences, and cross-functional automation. All About the Role: Lead the development and scaling of document ingestion pipelines, classifier engines, and API gateways supporting intelligent P&C workflows. Build modular backend services using FastAPI, Django, or Flask , leveraging asynchronous design, microservices, and cloud-native scalability. Design and deploy event-driven automation using Azure Logic Apps , Functions , and Service Bus across claims, billing, and policy processes. Containerize services using Docker , deploy and scale on Kubernetes , and ensure high availability through best practices. Integrate platform services with Microsoft Copilot Studio and Power Automate , enabling reusable actions, conversational agents, and business rule orchestration. Establish telemetry, traceability, and structured logging standards across APIs and workflows using Azure Monitor , App Insights , and OpenTelemetry . Drive performance profiling and system optimization initiatives across ingestion, classification, and agent orchestration layers. Explore and integrate AI capabilities such as voice embeddings , vector search , and immersive UI elements into the platform. Participate actively in PI planning, backlog grooming, and agile ceremonies across engineering and product teams. Mentor junior developers and lead sprint-level technical delivery with a focus on modularity, scalability, and AI-readiness. What You'll Bring: Passion for staying ahead of AI developments and a builder mindset to turn AI capabilities into practical applications. Demonstrated ability to design systems with observability, orchestration, and automation at the core. A strong performance-first philosophy - ability to analyze, profile, and optimize services at scale. Vision for integrating AI into core insurance workflows, from agent recommendations to customer-facing explainability. Willing to work across time zones and with remote teams. All About You: 9+ years of experience in backend platform development and cloud-native architecture. Strong knowledge of FastAPI, Django, or Flask and event-driven microservice design. Minimum 5 years of experience on frontend framework - HTML5, React JS, Node JS, JavaScript, Angular Exposure to cloud applications including DevOps/DevSecOps, Scaling, Deployment and Automation Cloud Exposure - MS Azure/AWS, OpenShift, Docker, Kubernetes, Jenkins, GitHub, Jira Hands-on experience with Azure Cloud Services including Logic Apps, Functions, Cosmos DB, Blob Storage, and Service Bus. Proficient with Docker and Kubernetes for containerized deployment and service scaling. Experience building intelligent orchestration workflows using Power Automate and Copilot Studio . Working knowledge of vector databases , embedding APIs , and LLM integration workflows (OpenAI/Azure OpenAI). Exposure to AI-enhanced UIs - such as embedded assistants, predictive agents, or conversational UI. Proficient in system performance optimization, error tracing, logging frameworks, and monitoring pipelines. Experience working in agile teams with PI planning, story-pointing, sprint demos, and cross-functional delivery. P&C insurance domain familiarity is preferred but not mandatory. Other Qualifications: Bachelor's degree in computer science or engineering master's degree a plus . Experience with SAFe Agile Development practices and processes. SAFe Practitioner certification preferred. Experience with the Majesco Platforms/Products is a plus Preferred Experience in developing packaged software (Products) preferably in the banking or financial services areas.
JOB DESCRIPTION JB-4: Senior Lead Engineer Our Purpose: At Majesco, we believe in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal. We bring together the brightest minds to build the future of Insurance a world where Insurance makes life and business easier, more connected, and better protected. We are seeking a Senior Lead Engineer to deliver platform-scale automation across insurance domains by integrating advanced AI tools, orchestrated workflows, and modular service components. This role sits at the intersection of cloud-native backend engineering, AI-driven experiences, and cross-functional automation. All About the Role: Lead the development and scaling of document ingestion pipelines, classifier engines, and API gateways supporting intelligent P&C workflows. Build modular backend services using FastAPI, Django, or Flask , leveraging asynchronous design, microservices, and cloud-native scalability. Design and deploy event-driven automation using Azure Logic Apps , Functions , and Service Bus across claims, billing, and policy processes. Containerize services using Docker , deploy and scale on Kubernetes , and ensure high availability through best practices. Integrate platform services with Microsoft Copilot Studio and Power Automate , enabling reusable actions, conversational agents, and business rule orchestration. Establish telemetry, traceability, and structured logging standards across APIs and workflows using Azure Monitor , App Insights , and OpenTelemetry . Drive performance profiling and system optimization initiatives across ingestion, classification, and agent orchestration layers. Explore and integrate AI capabilities such as voice embeddings , vector search , and immersive UI elements into the platform. Participate actively in PI planning, backlog grooming, and agile ceremonies across engineering and product teams. Mentor junior developers and lead sprint-level technical delivery with a focus on modularity, scalability, and AI-readiness. What You'll Bring: Passion for staying ahead of AI developments and a builder mindset to turn AI capabilities into practical applications. Demonstrated ability to design systems with observability, orchestration, and automation at the core. A strong performance-first philosophy - ability to analyze, profile, and optimize services at scale. Vision for integrating AI into core insurance workflows, from agent recommendations to customer-facing explainability. Willing to work across time zones and with remote teams. All About You: 9+ years of experience in backend platform development and cloud-native architecture. Strong knowledge of FastAPI, Django, or Flask and event-driven microservice design. Minimum 5 years of experience on frontend framework - HTML5, React JS, Node JS, JavaScript, Angular Exposure to cloud applications including DevOps/DevSecOps, Scaling, Deployment and Automation Cloud Exposure - MS Azure/AWS, OpenShift, Docker, Kubernetes, Jenkins, GitHub, Jira Hands-on experience with Azure Cloud Services including Logic Apps, Functions, Cosmos DB, Blob Storage, and Service Bus. Proficient with Docker and Kubernetes for containerized deployment and service scaling. Experience building intelligent orchestration workflows using Power Automate and Copilot Studio . Working knowledge of vector databases , embedding APIs , and LLM integration workflows (OpenAI/Azure OpenAI). Exposure to AI-enhanced UIs - such as embedded assistants, predictive agents, or conversational UI. Proficient in system performance optimization, error tracing, logging frameworks, and monitoring pipelines. Experience working in agile teams with PI planning, story-pointing, sprint demos, and cross-functional delivery. P&C insurance domain familiarity is preferred but not mandatory. Other Qualifications: Bachelor's degree in computer science or engineering master's degree a plus . Experience with SAFe Agile Development practices and processes. SAFe Practitioner certification preferred. Experience with the Majesco Platforms/Products is a plus Preferred Experience in developing packaged software (Products) preferably in the banking or financial services areas.
JOB DESCRIPTION Job Overview The Digital1st Lead Configurator will be responsible for designing and providing solution for applications developed using Digital1st platform. D1st Lead Configurator should have a good understanding about the configuration ofuserinterface and components available in Digital 1st Platform to create/customize the application. Digital1st is anext generationplatform developed by Majesco to deliver the Digital needs of its Insurance customers. Roles and Responsibilities Participate in requirement discussions and contribute in the designing the solution using Digital 1st Platform. Understanding the Majesco core systems and providing solutions in accordance to the D1st architecture Design the configuration changes needed for developing the functionality Performance tuning and monitoring the application through available tools and supporting the application benchmarking activities. Delivery of work estimates for proposed changes, both small and large in scope Driving the end to end delivery of the functionality until production release Ensuring the processes and best practices are followed throughout the project Review unit and integration testing scope for business requirements. Impact analysis of the changes to be done Grooming the other team members Code promotion/deployment to higher environments Configure user interface as per customer requirements and design using Digital 1st Platform to create/customize the application Integrate the application residing on Digital 1st platform with customer's in house, third party application/service or with app/service hosted by Majesco's vendor on Digital 1st Platform. Co-ordinate with Digital 1st Platform team for issue resolution, new feature related discussions etc. Skills & Knowledge Technical Essential skills Conceptual understanding of Object Oriented Programming. Basic database queries Programming experience in Java or any other programming language (ability to write business logic). HTML CSS JavaScript API Integrations Understanding NFRs and performance considerations Desirable skills PHP Angular jQuery/React Bootstrap Experience of working on UI designs and integration using platform/tool will be an added advantage Knowledge of Instana analytics tool Experience on working with configuration driven tools/platforms/framework would be added advantage Behavioral Essential skills Positive attitude Good communication Team work and adaptability Analytical thinking and problem solving Flexibility Domain Exposure Desirable skills Insurance knowledge of P&C and/or L&A Agile/Scrum Exposure Desirable skills Good working knowledge of Agile methodologies & ceremonies Other skills Essential skills Proficient in client handling and expectation management Good at organizing and planning Lead by example Passionate to provide solutions
JOB DESCRIPTION Majesco isn't just riding the AI wave - we're leading it for the P&C and L&AH insurance industry. Born in the cloud and built with an AI-native vision, we've reimagined the insurance core as a platform that lets insurers move faster, see farther, and operate smarter. As leaders in intelligent SaaS solutions, we've embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, and digital solutions so our customers can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and outcomes. In a world where change is constant, our native-cloud SaaS platform empowers insurers the agility to adapt to market and risk shifts quickly, reshape their operational cost structure, accelerate innovation readiness, and rethink how insurance can be done with the intelligence to stay ahead. With 1000+ implementations, we are the AI insurance leader that over 350 insurers, reinsurers, MGAs rely on to rethink how insurance can be done in today's modern era of insurance. Break free from the past and build the future of insurance. Specialist, Enterprise Education - Lab Developer Our Purpose At Majesco, we believe in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal. We bring together the brightest minds to build the future of Insurance a world where Insurance makes life and business easier, more connected, and better protected. Job Description Summary We are seeking a Lab Developer with instructional design experience to join our Talent Development & Education team. This role requires experience designing and developing virtual labs end-to-end (preferably with Skillable) while applying sound instructional design principles to create impactful learning experiences for technical audiences. Key Responsibilities Lead the design and development of interactive virtual labs for Majesco's software solutions and technical toolkits, ensuring alignment with learning objectives and audience needs. Collaborate with SMEs, Product Owners, and Developers to design real-world, hands-on experiences for learners in cloud-based environments (e.g., Azure, AWS, VMware). Design and develop microlearning modules, show-me simulations, and scored labs using Articulate Rise 360, Storyline, and Skillable. Develop technical scripts (PowerShell/SQL) to deploy, configure, and score lab environments when required. Translate complex technical workflows into clear, learner-centric instructions and assessments. Apply immersive, problem-based learning strategies to increase engagement and knowledge retention. Manage the end-to-end instructional design process (ADDIE), including needs analysis, storyboarding, content development, testing, implementation, and evaluation. Troubleshoot and maintain virtual labs by identifying UI changes, workflow errors, or scripting issues and implementing updates as needed. Partner with the LMS team to integrate lab-based courses into Majesco's learning platforms. Stay current on emerging technologies, virtual lab platforms (Skillable or similar), and SaaS environments to ensure training programs reflect modern practices. Typical Skills and Experiences Education: Bachelor's degree in Instructional Design, Computer Science, or a related field equivalent professional experience accepted. Required Experience: 5+ years of instructional design experience creating self-paced eLearning and technical training . 4+ years of experience designing and developing virtual labs end-to-end (Skillable experience strongly preferred). Proficiency with Articulate Rise 360 and Storyline for interactive eLearning development. Strong scripting skills with PowerShell and/or SQL to automate and manage virtual lab environments. Working knowledge of cloud platforms (Azure, AWS) and virtualization technologies (VMware, Docker, Hyper-V). Preferred Experience: Experience with SaaS solutions and Agile environments. Familiarity with HTML, CSS, and JavaScript for enhanced learning solution customization. Insurance industry knowledge (P&C, L&A, or group products). Professional certifications such as CPLP, CTT+, or Skillable certifications in Lab Development. Knowledge, Abilities, and Skills: This role requires a unique blend of technical fluency and instructional design expertise, enabling the creation of seamless, learner-centric experiences in virtualized environments. The ideal candidate will have strong analytical and troubleshooting skills to design, debug, and refine virtual labs, as well as the ability to translate complex technical concepts into engaging, hands-on learning. Excellent communication and collaboration skills are essential for partnering with technical and non-technical stakeholders across the organization. The candidate should demonstrate proficiency in managing multiple projects in a fast-paced, remote environment while maintaining attention to detail and ensuring high-quality deliverables. A passion for innovation in training and a proactive approach to staying current with emerging technologies and learning methodologies are critical for success in this position. Candidates are required to submit a portfolio of their work. What Majesco Offers: Majesco is committed to equal pay and transparency. The annual base salary range for this position is $87,000 to $110,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions. At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One. Our benefits package includes, but is not limited to: Medical, dental & vision insurance employer-funded HSA coordinating with a high-deductible health plan FSA, short-term/long-term disability Life/AD&D insurance 401(k), flexible time off, paid sick days and 11 paid holidays paid parental/bonding leave career anniversary leave and other voluntary benefits.
JOB DESCRIPTION Responsibilities : As part of L2 Produc?on support Triage Team responsible for analyzing all the produc?on support cases and concluding the triaging part with the clear ac?on plan. - Preparing the Data patches for the required cases and releasing it to customer through release process. - Doing root cause analysis for all the Data Patch cases. - Need to do the in-depth analysis for the reported cases and wherever is iden?fied for code fix need to forward it to engineering team for further ac?on with proper evidence and documenta?on. - Making sure all the clarifica?on type cases are ge?ng clarified to customer with clear details and documenta?on wherever is applicable. - Joining the customer call along with the customer facing lead and taking care of all technical queries. - Having a good collabora?on within and other team members. - Need to follow the Produc?on support process with 100% compliance. Requirements and skills - Strong knowledge of Java or equivalent Object-oriented programming language. - Basic knowledge of Oracle PL/SQL with hands on experience in wri?ng SQL queries with different type of joins. - Knowledge about Web Services (SOAP, REST etc.) and API related integra?ons. - Strong analy?cal & debugging skills. - Address cri?cal incidents within SLA & suggest workarounds. - Experience in Produc?on Support and its process. - Experience in Insurance or Banking Domain.
JOB DESCRIPTION Job Title: JIRA Cloud & Service Management Specialist Location: Pune (Remote) Job Summary: We are seeking a certified and experienced JIRA Cloud Specialist to manage and optimize our JIRA Cloud environment and its integrations with tools such as ServiceNow, Aha!, and Confluence. The ideal candidate will have a strong understanding of Agile, Scrum, and Program Increment (PI) planning, and will play a key role in supporting product and service management processes across the organization. Key Responsibilities: Administer and enhance JIRA Cloud configurations, workflows, permissions, and automation. Manage and maintain integrations with ServiceNow, Aha!, Confluence, and other enterprise tools. Collaborate with product, engineering, and IT teams to support Agile and Scrum practices. Facilitate PI planning and Agile ceremonies using JIRA and Confluence. Develop and maintain dashboards, reports, and custom views for stakeholders. Provide user support, training, and documentation for JIRA Cloud and integrated tools. Monitor system performance, troubleshoot issues, and ensure platform reliability. Ensure compliance with governance, security, and data management policies. Required Qualifications: Strong hands-on experience with JIRA Cloud administration. Proven experience with ServiceNow and its integration with JIRA. Familiarity with Aha! and Confluence in a product management context. Deep understanding of Agile, Scrum, and SAFe methodologies. Atlassian certification (e.g., Jira Administrator, Jira Service Management). Experience with REST APIs, webhooks, and scripting for tool integrations. Excellent communication and stakeholder engagement skills. Preferred Qualifications: Experience in enterprise-level JIRA Cloud environments. Knowledge of ITSM and service management frameworks (e.g., ITIL). Familiarity with Atlassian Access and user provisioning. Experience with automation tools like ScriptRunner or Automation for Jira.
JOB DESCRIPTION Job Description: Lead Engineer, Support At Majesco, our vision is to create innovative, hyper-relevant, compelling, and personal ways of connecting people and Businesses to Insurance. We believe in bringing together the brightest minds to build the future of Insurance-a world where Insurance makes life and business more accessible, connected, and better protected. As a Lead Engineer and support, you will play a crucial role in realising this vision. If you share our vision and are ready to contribute to this exciting journey, we invite you to join us. The Triage Support role focuses on the timely identification, diagnosis, and resolution of production issues to ensure smooth and uninterrupted operations of critical systems and services. This role involves being a first responder, triaging incidents, assigning them to the right teams, and ensuring the quickest possible resolution while maintaining high service standards. If you are passionate about the power and possibilities cloud technologies have unleashed and want to deliver transformative and innovative solutions that have the potential to revolutionize the customer experience, join us! Majesco is actively seeking an Oracle PL SQL Analyst to join our team. This role is crucial for maintaining our Majesco Insurance Products, specifically the Policy products. As an analyst, you will be responsible for maintaining the data module of these applications, which are in the Oracle code base, ensuring their smooth operation and performance. Job Description The analyst will be responsible for maintaining Majesco Insurance Products. This requirement is specifically for Policy products. The analyst will be responsible for maintaining the data module of these applications, which are in the Oracle code base. Incident Triage and Resolution: Monitor production systems for alerts and incidents. Prioritize and triage incoming incidents based on severity and impact. Escalate critical incidents to the appropriate teams or subject matter experts. Monitor, investigate, and troubleshoot production issues in Java J2EE applications. Issue Tracking and Reporting: To support and maintain the existing Oracle code base and debug the application. To Good knowledge of database packages and procedures Database scripting and data verifications UTP and UT Maintain accurate incident logs in ticketing systems (e.g., JIRA, ServiceNow). Ensure timely updates and communication regarding issue status to stakeholders. Track and report on incident resolution progress and follow-up actions. Collaboration with Cross-Functional Teams: Work closely with Development, Operations, and QA teams to resolve production issues. Coordinate and facilitate incident resolution meetings or war rooms when necessary. Act as a liaison between technical and non-technical teams to streamline problem resolution. Root Cause Analysis: Participate in post-incident reviews to identify root causes and long-term solutions. Analyze logs and diagnostic data to quickly identify the root cause of issues. Perform Code Review, Performance Tuning QC support Functional expertise in modules Process Improvement: Suggest and implement improvements to existing triage and support processes. Assist in automating repetitive tasks and enhancing monitoring capabilities. Provide feedback to improve system monitoring, documentation, and processes. Documentation: Create and maintain troubleshooting guides and SOPs for handling recurring issues. Document incident resolution processes for future reference. Skills / Attributes Required: Essential Technical Knowledge: Strong understanding of production environments and IT infrastructure (e.g., databases, servers). Proficiency in monitoring tools (e.g., Instana) and ticketing systems. Experience with Linux/Unix commands and scripting for troubleshooting. Experience with complex data modelling/entity relation modelling and design techniques, database normalisation theory, data dictionary, and schema design techniques. Expertise in SQL: sub-queries, joins, oracle inbuilt functions Expertise in PL/SQL: collections, VARRAY, exception handling, cursors, package/ procedure/ function Knowledge of Version Control tools, e.g., SVN Debug J2EE applications using tools like JProfiler, JConsole, or VisualVM. Strong knowledge of Java/J2EE, JSP Servlet, Web Service, REST, SOAPUI Performance Monitoring & Optimization: Identify memory leaks, thread deadlocks, and performance bottlenecks. Optimize database queries and enhance system efficiency. Problem-Solving Skills: Ability to quickly diagnose complex technical issues under pressure. Solid analytical and troubleshooting skills. Review Java J2EE code, APIs, and system dependencies to understand and resolve issues. Communication: Excellent verbal and written communication skills for interacting with technical teams and business stakeholders. Experience in explaining technical issues. Collaboration & Coordination: Strong interpersonal skills to work effectively with multiple teams and across departments. Experience with managing and escalating critical incidents effectively Functional Skills: Property & Casualty Insurance background (preferred) with Policy domain expertise. Qualifications: Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience). Prior experience in production support, incident management, or triage roles. Certifications in ITIL, DevOps, or relevant areas are a plus. Shift Timing: 5 PM - 2 AM IST This role is critical in maintaining the stability of production systems, ensuring quick incident recovery, and preventing future disruptions through continuous improvement.