Lead Software Analyst

1. Incident Triage and Resolution:

   • Monitor production systems for alerts and incidents.
   • Prioritize and triage incoming incidents based on severity and impact.
   • Escalate critical incidents to the appropriate teams or subject matter experts.
   • Monitor, investigate, and troubleshoot production issues in Java J2EE applications.

2. Issue Tracking and Reporting:

• To support and maintain the existing Oracle code base and debug the application.
• To Good knowledge of database packages and procedures
• Database scripting and data verifications
• UTP and UT
• Maintain accurate incident logs in ticketing systems (e.g., JIRA, ServiceNow).
• Ensure timely updates and communication regarding issue status to stakeholders.

Track and report on incident resolution progress and follow-up actions.

1. Collaboration with Cross-Functional Teams:

   • Work closely with Development, Operations, and QA teams to resolve production issues.
   • Coordinate and facilitate incident resolution meetings or war rooms when necessary.
   • Act as a liaison between technical and non-technical teams to streamline problem resolution.

2. Root Cause Analysis:

   • Participate in post-incident reviews to identify root causes and long-term solutions.
   • Analyze logs and diagnostic data to quickly identify the root cause of issues.
   • Perform Code Review, Performance Tuning
   • QC support
   • Functional expertise in modules

3. Process Improvement:

   • Suggest and implement improvements to existing triage and support processes.
   • Assist in automating repetitive tasks and enhancing monitoring capabilities.
   • Provide feedback to improve system monitoring, documentation, and processes.

4. Documentation:

   • Create and maintain troubleshooting guides and SOPs for handling recurring issues.
   • Document incident resolution processes for future reference.

Skills / Attributes Required:

• Essential Technical Knowledge:

  • Strong understanding of production environments and IT infrastructure (e.g., databases, servers).
  • Proficiency in monitoring tools (e.g., Instana) and ticketing systems.
  • Experience with Linux/Unix commands and scripting for troubleshooting.
  • Experience with complex data modelling/entity relation modelling and design techniques, database normalisation theory, data dictionary, and schema design techniques.
  • Expertise in SQL: sub-queries, joins, oracle inbuilt functions
  • Expertise in PL/SQL: collections, VARRAY, exception handling, cursors, package/ procedure/ function
  • Knowledge of Version Control tools, e.g., SVN
  • Debug J2EE applications using tools like JProfiler, JConsole, or VisualVM.
  • Strong knowledge of Java/J2EE, JSP Servlet, Web Service, REST, SOAPUI

• Performance Monitoring & Optimization:

  • Identify memory leaks, thread deadlocks, and performance bottlenecks.
  • Optimize database queries and enhance system efficiency.

• Problem-Solving Skills:

  • Ability to quickly diagnose complex technical issues under pressure.
  • Solid analytical and troubleshooting skills.
  • Review Java J2EE code, APIs, and system dependencies to understand and resolve issues.

• Communication:

  • Excellent verbal and written communication skills for interacting with technical teams and business stakeholders.
  • Experience in explaining technical issues.

• Collaboration & Coordination:

  • Strong interpersonal skills to work effectively with multiple teams and across departments.
  • Experience with managing and escalating critical incidents effectively

• Functional Skills:

  Property & Casualty Insurance background (preferred) with Policy domain expertise.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
• Prior experience in production support, incident management, or triage roles.
• Certifications in ITIL, DevOps, or relevant areas are a plus.

Shift Timing:

• 5 PM - 2 AM IST

This role is critical in maintaining the stability of production systems, ensuring quick incident recovery, and preventing future disruptions through continuous improvement.