Posted:10 hours ago|
Platform:
On-site
Full Time
1. Receive, log, and track customer complaints related to products or services.
2. Diagnose issues over phone/email where possible and provide initial troubleshooting guidance.
3. Coordinate and assign service calls to field technicians based on priority and location.
4. Monitor job progress and ensure timely completion of service requests.
5. Communicate with customers regarding service status, expected timelines, and resolution updates.
6. Follow up with customers post-service to ensure satisfaction.
7. Maintain accurate service logs, reports, and performance metrics.
8. Work closely with the technical and operations team for escalated cases.
9. Manage spare parts requests and availability for technicians.
Job Type: Full-time
Pay: ₹18,990.00 - ₹23,490.00 per month
Application Deadline: 31/08/2025
Expected Start Date: 26/08/2025
Amaryllis appliances india private limited
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