Company Overview : Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 3 years, delivery & digital ordering grew 10x into a major source of restaurant’s revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&L in real time, automate closing books, improve order accuracy, diagnose poor performance and empower their teams with feedback. About The Role- At Loop, we value a growth mindset, passion for startups, product curiosity, and a hunger for continuous learning. We believe that the collaborative spirit among our peers is the lifeblood of our startup. Role expectation Build whatever it takes to grow revenue for the business and think business from Day 1. We fundamentally believe that deciding what to build is a much harder skill set than how to build. The expectation is to enjoy the natural product building process and build systems that last the test of time along the way(as dictated by the business). We strongly believe that first principled thinking is a critical requirement for the role. As a company we are creating a category that did not exist, the first reaction from our customers during the demo is skepticism that something like this was possible in the first case and this is a DNA that is a must have for Loop Must have- Proactive self-starter capable of independently solving problems Ability to zoom out and think big picture in terms of architecture while simultaneously being able to get to granular details - seamlessly translating big picture to smaller details Hunger to build things and get things done Nice-to-have: Some exposure to FrontEnd (React, basic familiarity with a JS library + willingness to learn) Some Big-Tech experience to know how systems are built in the ideal end state Some early stage experience to know which parts of the end state matter and which ones can be compromised. (Or at least a hunger to ship more after slow moving Big Tech roles and - curiosity to figure this out over time)
Company Overview : Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 4 years, delivery & digital ordering grew 10x into a major source of restaurant revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&L in real time, automate closing books, improve order accuracy, diagnose poor performance and empower their teams with feedback. As a Product Analyst at Loop, you will be responsible for driving data-driven decision making to inform product development and strategy. You will work closely with cross-functional teams including Product Management, Engineering, and Design to understand user behavior, identify key business drivers, and measure the success of product initiatives. Key responsibilities include: Analyse and visualise data to extract insights and inform product strategy Collaborate with cross-functional teams to identify business problems that can be solved with data Design and implement experiments to measure the impact of product changes Communicate findings and recommendations to stakeholders in a clear and concise manner We are looking for a talented Product Analyst with 4+ years of experience in data analysis and a passion for using data to drive product development. The ideal candidate will have excellent problem-solving skills, the ability to work independently, and strong communication skills. If you are a highly motivated individual with a desire to make a meaningful impact on product development, we encourage you to apply for this exciting opportunity. Strong SQL competency is a must.
About Loop: Loop AI is a San Francisco-based tech company founded in 2022. We provide a Delivery Intelligence Platform for data-driven digital food brands, helping them optimize operations and make informed decisions. Loop is a seed stage AI startup revolutionizing the restaurant industry by streamlining and automating back-office operations through cutting-edge AI technology. Loop is at the forefront of innovation in the food-tech sector. About the Role: At Loop, we value a growth mindset, passion for startups, product curiosity, and a hunger for continuous learning. We believe that the collaborative spirit among our peers is the lifeblood of our startup. As a Backend Engineer, you will play a crucial role in designing the ideal backend system architecture, addressing customer pain points, and contributing to the overall success of our platform. Key Responsibilities: System Architecture:Develop an ideal backend system architecture to solve problems efficiently.Create strategic plans to achieve the long-term vision while delivering shorter-term solutions that provide immediate value to our customers Customer Interaction:Engage with customers to understand their pain points.Collaborate on brainstorming sessions to devise innovative solutions that enhance the customer experience Critical Thinking:Apply critical thinking to problem-solving, starting from the ground up.Challenge existing solutions and propose novel approaches free from bias What We're Seeking: 3+ years of relevant professional full-time experience building backend systems Proactive self-starter capable of independently solving problems Write clean and maintainable code using Python, Django, PostGreSQL / any relevant backend stack Troubleshoot and debug issues in the backend system Optimize the performance of the backend services (GCP , DBT) Nice-to-Have: Some exposure to FrontEnd (React, basic familiarity with a JS library + willingness to learn) Eagerness to learn and a commitment to continuous improvement Natural curiosity and a drive to find creative solutions to complex problems Autonomy and a willingness to lead and initiate projects Focus on quality, meticulous attention to detail, and a commitment to customer delight Ownership mentality, continuous learning, and a growth mindset
About Loop: Loop AI is a San Francisco-based tech company founded in 2022. We provide a Delivery Intelligence Platform for data-driven digital food brands, helping them optimise operations and make informed decisions. Loop is a seed stage AI startup revolutionising the restaurant industry by streamlining and automating back-office operations through cutting-edge AI technology. Loop is at the forefront of innovation in the food-tech sector. About the Role: At Loop, we value a growth mindset, passion for startups, product curiosity, and a hunger for continuous learning. We believe that the collaborative spirit among our peers is the lifeblood of our startup. As a Frontend Engineer, you will play a crucial role in designing the ideal backend system architecture, front end web architecture, ensuring the responsiveness of applications, addressing customer pain points, and contributing to the overall success of our platform. Key Responsibilities: System Architecture: Could do end to end product thinking to produce ideal backend and frontend architecture. Translate UI/UX design wireframes into code, producing visually appealing and user-friendly interfaces. Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalabilityCreate strategic plans to achieve the long-term vision while delivering shorter-term solutions that provide immediate value to our customers Customer Interaction: Engage with customers to understand their pain points and translate that to the right product feature set/priorities Collaborate on brainstorming sessions to devise innovative solutions that enhance the customer experience Critical Thinking: Apply critical thinking to problem-solving, starting from the ground up. Challenge existing solutions and propose novel approaches free from bias What We're Seeking: 3+ years of relevant professional full-time experience building systems Proactive self-starter capable of independently solving problems Write clean, maintainable and functional code on the front-end using React Js/front end libraries and back-end using Python, Django, PostGreSQL / any relevant backend stack Troubleshoot and debug issues Optimise the performance of the backend services (GCP , DBT) Nice-to-Have: Eagerness to learn and a commitment to continuous improvement Natural curiosity and a drive to find creative solutions to complex problems Autonomy and a willingness to lead and initiate projects Focus on quality, meticulous attention to detail, and a commitment to customer delight Ownership mentality, continuous learning, and a growth mindset
As a Talent Acquisition Coordinator at Loop, you will play a crucial role in revolutionizing restaurant operations through AI-powered automation. Our cutting-edge technology is designed to help restaurants optimize their workflows, drive cost efficiencies, and elevate customer experiences through intelligent automation. Joining our fast-moving, early-stage startup on a rapid growth trajectory, you will take charge as a technical leader to establish and expand our engineering team from the ground up. Your responsibilities as a TA Coordinator will include: - Coordinating interviews and ensuring a seamless candidate experience from initial contact to final offer. - Screening both inbound and outbound profiles in collaboration with hiring managers to identify the right talent. - Supporting employer branding initiatives to help shape and disseminate our narrative across various platforms. - Managing operational and administrative tasks, ranging from office supplies management to creating a conducive office environment. - Being prepared to tackle ad-hoc assignments, such as event support or involvement in new operational projects, demonstrating your adaptability and willingness to engage. What We're looking for: - Minimum of 1 year of experience in tech sourcing, recruiting coordination, or a similar capacity. - Exceptional organizational skills and meticulous attention to detail. - Proactive approach to work and ability to thrive in dynamic environments. - Outstanding communication skills and a strong team-oriented mindset. - Comfort with ambiguity and a proactive "no task too small" attitude. - Previous experience in conducting hiring drives and scheduling interviews. Why Join us: - Collaborate closely with a high-caliber team comprising individuals from renowned companies like Uber, Flipkart, and ACM ICPC finalists. - Contribute to shaping the early team and culture of a rapidly growing startup. - Enjoy a flat organizational structure, high degree of ownership, and abundant opportunities for learning and professional growth.,
Company Overview:Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 3 years, delivery & digital ordering grew 10x into a major source of restaurant revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&L in real time, automate closing books, improve order accuracy, diagnose poor performance and empower their teams with feedback. About the Role: We are seeking a strategic and versatile People professional to own talent acquisition. This role is a unique blend of Talent Acquisition responsibilities where you will be responsible for finding and hiring exceptional talent while also fostering a high-performing and positive employee experience. You are a true partner to the business, adept at both selling our vision to candidates and supporting our employees. Key Responsibilities Full-Cycle Recruiting: Own the end-to-end recruitment process for assigned roles, from initial requirement gathering and kick-off with hiring managers to the final offer close and smooth onboarding handoff Strategic Sourcing & Networking: Proactively source passive candidates through various online channels (LinkedIn, GitHub, professional networks, etc.). Build and nurture a rich pipeline of potential future hires to reduce time-to-fill for critical roles Employer Branding & Messaging: Craft compelling and accurate job descriptions and talent messaging that clearly articulate Loop AI's unique value proposition and resonate deeply with experienced professionals Process Coordination & Candidate Experience: Facilitate a seamless and positive candidate journey. This includes coordinating interview schedules, conducting initial screening assessments, providing timely communication, and serving as the candidate's main point of contact Onboarding: Work hand-in-hand with the hiring manager to ensure a seamless transition for new hires from offer acceptance to their first day, setting the stage for high engagement and long-term success Qualifications & Experience: 4+ years of experience in a hybrid in a hands-on talent acquisition role, preferably in a tech environment Proven track record of successfully sourcing and closing passive candidates for highly competitive tech roles Demonstrable experience in crafting effective sourcing strategies and building talent pipelines Strong competency with Applicant Tracking Systems (ATS), LinkedIn Recruiter, and other sourcing tools Strong organizational and coordination skills with the ability to manage multiple requisitions simultaneously
About Loop: At Loop, we’re revolutionizing restaurant operations with AI-powered automation. Our technology helps restaurants streamline their workflows, reduce costs, and enhance customer experiences—all through intelligent automation. We’re a fast-moving, early-stage startup on a rapid growth trajectory, and we need a technical leader to build and scale our engineering team from the ground up. Why Join Loop? Founding Engineering Leadership: You’ll be the first engineering manager, shaping the team, culture, and technical direction. High-Impact Role: Work directly with the founders to build AI agents that transform the restaurant industry. Growth Journey: Help scale a startup from early-stage chaos to a market-leading company. Cutting-Edge AI: We’re not just another SaaS company—we’re pushing the boundaries of AI automation in food-tech. What You’ll Do: Build & Lead: Hire and mentor a world-class engineering team (starting small, but growing fast) Ship Fast & Smart: Drive technical execution—design, architecture, and hands-on coding when needed Solve Hard Problems: Optimize AI agents, scale infrastructure, and ensure reliability for real-world restaurant operations Shape the Future: Influence product strategy and work closely with founders, product, and sales teams Drive Innovation: Foster a culture of experimentation—explore AI breakthroughs, automation tech, and smarter ways to solve restaurant challenges Build for Scale: Architect resilient systems that grow with us, from early-stage chaos to enterprise reliability AI Agent Architecture: Design and oversee our agent orchestration framework, ensuring scalability and reliability Fix What’s Broken: When things go wrong (and they will), you’ll dive deep—debugging, optimizing, and leading the team through tough technical fires Make It Faster & Smarter: Continuously improve performance, uptime, and scalability—because restaurants can’t afford downtime Who You Are: 10+ years engineering experience with 5+ years leading technical teams Technical leadership: Hands-on ability to guide architecture reviews and solve complex agent system challenges Startup Hustle: You’ve worked at early-stage companies (our size or smaller) and thrive in fast-paced, unstructured environments Leader, Not Just a Manager: You love mentoring engineers, but you’re still hands-on—no ivory tower leadership here Scaler Mindset: You’ve helped grow teams from 5 → 30+ engineers and systems from prototype to production. Grew engineering teams and systems through hypergrowth phases AI/ML or Automation Experience (Bonus): You’ve worked on AI agents, automation, or high-scale distributed systems
About Loop Loop AI is a San Francisco–based tech company founded in 2022. We provide a Delivery Intelligence Platform for data-driven digital food brands, helping them optimize operations and make informed decisions. As a seed-stage AI startup, we are revolutionizing the restaurant industry by streamlining and automating back-office operations through cutting-edge AI technology. Loop is at the forefront of food-tech innovation, building solutions that power the future of digital-first restaurants. About The Role We are looking for a Senior Software Engineer (SDE III) with 6+ years of backend engineering experience to join our fast-growing team. This role is ideal for someone who thrives in a startup environment , has a strong sense of ownership , and can design, build, and scale backend systems from the ground up. At Loop, you will play a critical role in shaping our backend architecture , driving technical excellence , and mentoring peers, while also engaging with customers to ensure our solutions address real-world challenges in the food-tech space. Key Responsibilities System Architecture: Design and implement scalable backend system architecture to support current needs and long-term vision. Drive system performance, scalability, and reliability improvements across services. Establish engineering best practices for code quality, testing, CI/CD, and monitoring. Collaborate closely with product and leadership to align technology strategy with business goals Critical Thinking & Problem Solving: Apply first-principles thinking to solve complex technical challenges. Challenge existing assumptions and propose innovative, practical solutions. Evaluate trade-offs between speed and scalability, balancing short-term deliverables with long-term architecture goals Team & Mentorship: Provide technical mentorship to mid-level and junior engineers. Review code and contribute to fostering a high-quality engineering culture. Take ownership of projects, driving them from conception to deployment Must-Have 7+ years of professional experience building and scaling backend systems Deep expertise in Python, Django, PostgreSQL (or similar backend stack) Proven ability to architect, design, and optimize backend services in production environments Hands-on experience with cloud platforms (preferably GCP), data pipelines, and orchestration tools like DBT Strong debugging, troubleshooting, and performance optimization skills Self-starter with ownership mentality, capable of driving projects independently in a fast-paced startup setting Exposure to frontend technologies (React / JS frameworks) with willingness to learn Experience building customer-facing products in B2B SaaS or food-tech / logistics platforms Demonstrated ability to mentor engineers and contribute to scaling engineering teams Strong product sense, with curiosity and passion for solving real-world customer problems A mindset focused on quality, continuous learning, and customer delight Nice-to-Have: Exposure to frontend technologies (React / JS frameworks) with willingness to learn Experience building customer-facing products in B2B SaaS or food-tech / logistics platforms Demonstrated ability to mentor engineers and contribute to scaling engineering teams Strong product sense, with curiosity and passion for solving real-world customer problems A mindset focused on quality, continuous learning, and customer delight
About Loop: Loop AI is a San Francisco-based tech company founded in 2022. We provide a Delivery Intelligence Platform for data-driven digital food brands, helping them optimize operations and make informed decisions. Loop is a seed stage AI startup revolutionizing the restaurant industry by streamlining and automating back-office operations through cutting-edge AI technology. Loop is at the forefront of innovation in the food-tech sector. About the Role: At Loop, we value a growth mindset, passion for startups, product curiosity, and a hunger for continuous learning. We believe that the collaborative spirit among our peers is the lifeblood of our startup. As a Backend Engineer, you will play a crucial role in designing the ideal backend system architecture, addressing customer pain points, and contributing to the overall success of our platform. Key Responsibilities: System Architecture: Develop an ideal backend system architecture to solve problems efficiently.Create strategic plans to achieve the long-term vision while delivering shorter-term solutions that provide immediate value to our customers Customer Interaction: Engage with customers to understand their pain points.Collaborate on brainstorming sessions to devise innovative solutions that enhance the customer experience Critical Thinking: Apply critical thinking to problem-solving, starting from the ground up.Challenge existing solutions and propose novel approaches free from bias What We're Seeking: 1+ years of relevant professional full-time experience building backend systems Proactive self-starter capable of independently solving problems Write clean and maintainable code using Python, Django, PostGreSQL / any relevant backend stack Troubleshoot and debug issues in the backend system Optimize the performance of the backend services (GCP , DBT) Nice-to-Have: Some exposure to FrontEnd (React, basic familiarity with a JS library + willingness to learn) Eagerness to learn and a commitment to continuous improvement Natural curiosity and a drive to find creative solutions to complex problems Autonomy and a willingness to lead and initiate projects Focus on quality, meticulous attention to detail, and a commitment to customer delight Ownership mentality, continuous learning, and a growth mindset
Company Overview: Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 3 years, delivery & digital ordering grew 10x into a major source of restaurant’s revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&L in real time, automate closing books, improve order accuracy, diagnose poor performance and empower their teams with feedback. Key Responsibilities Customer Onboarding:Guide new customers through Loop’s setup and configuration process.Assist customers necessary integrations and workflow configuration.Provide hands-on support during customers' time user experience readiness.Create and maintain operational run books, checklists, guides, and training materials.Own new customer’s platform experience Platform Workflow Operations: Monitor necessary workflows, identify and resolve workflow failures, exceptions, and processing bottlenecks and manually intervene where needed. Review and validate workflow outputs to ensure quality and completeness. Escalate and route complex issues to necessary teams when necessary.Support platform optimization by identifying recurring workflow problems Required Qualifications Bachelor's degree in Business Administration, Operations Management, Customer Success, or related field 3-5 years of experience in customer onboarding, platform implementation, or SaaS operations Excellent communication skills for conducting training sessions and explaining technical concepts Detail-oriented approach to monitoring automated processes and identifying issues Comfortable learning and working with software platforms and workflow automation tools Experience managing customer relationships and competing priorities simultaneously Previous experience in product operations functions of SaaS companies (preferred) Prior experience in workflow automation, process management, or operations roles (strongly preferred) Work Environment & Conditions Willingness to work different shifts across the day Holidays may not align necessarily with the India calendar since this is a critical role facing US customers Leave policies are aligned with US and international support schedules Industry beating compensation and benefits
Company Overview: Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 3 years, delivery & digital ordering grew 10x into a major source of restaurant revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&L in real time, automate closing books, improve order accuracy, diagnose poor performance and empower their teams with feedback. Key Responsibilities: 1–2 years’ hands-on finance experience in a startup environment Manage monthly customer invoicing and maintain accurate Accounts Receivable records Perform routine bookkeeping and reconciliations in Stripe and QuickBooks Online (QBO) Prepare and share weekly Accounts Receivable (AR) reports with management Conduct quarterly commission audits and process payouts for the Sales team Handle daily accounting operations, including Accounts Payable (AP), Accounts Receivable (AR), and general ledger entries Assist with monthly, quarterly, and annual close processes Prepare and reconcile bank statements, vendor ledgers, and customer accounts Support the preparation of financial reports and MIS as required Work Environment and perks: Willingness to work different shifts across the day Work from office (HSR Layout, Bangalore) Flexible leave policy Industry beating compensation and benefits like wellness reimbursement, growth reimbursement, weekend sports and many more!
As an experienced Software Engineer specialized in Internal Tooling and Support, you will be responsible for strengthening the ingestion infrastructure and internal operations tooling at the intersection of Engineering and Operations. Your role will involve ensuring smooth data ingestion, reliable scraping infrastructure, and efficient tooling for Ops teams. Additionally, you will act as the first layer of triage between Ops and Engineering Oncall, driving faster resolutions and building long-term automation to reduce operational overhead. - **Maintain and optimize the ingestion and scraping infrastructure, ensuring high reliability and performance. - **Design, build, and improve internal tools and automation to streamline Ops workflows and reduce manual intervention. - **Act as a bridge between Operations and Engineering, owning first-level triage, debugging, and resolution of recurring issues. - **Partner with Ops to understand pain points and proactively deliver tooling/solutions that improve efficiency. - **Collaborate with Engineering teams to escalate and resolve critical issues, while driving knowledge sharing and documentation. - **Monitor system performance, identify bottlenecks, and implement solutions for scalability and resilience. Qualifications Required: - **5+ years of experience in software engineering, devops, or infrastructure-focused roles. - **Strong programming skills in Python, Go, or JavaScript(preferred) with a focus on tooling and automation. - **Hands-on experience with data ingestion pipelines, scraping frameworks, or similar infra-heavy systems. - **Solid understanding of debugging, logging, and monitoring practices (Grafana, Prometheus, Datadog, or similar). - **Experience building internal tools for non-technical stakeholders (Ops, Support, etc. ). - **Strong problem-solving mindset with the ability to quickly triage and resolve issues. - **Excellent communication skills to work effectively across Engineering and Ops. In addition, it is nice to have experience with web scraping frameworks (e.g., Scrapy, Puppeteer, Playwright), knowledge of cloud infrastructure (AWS, GCP, Azure) and containerization (Docker, Kubernetes), prior experience in a Support Engineering or Internal Tools role, and familiarity with data pipelines and workflow orchestration tools (Airflow, Prefect, Dagster, etc.). Please note that this job opportunity was posted by Roshan Muniraj from Loop AI.,
As a Backend Engineer at Loop AI, you will be a key player in shaping the backend system architecture to address customer pain points and contribute to the success of our Delivery Intelligence Platform. Your role will involve the following responsibilities: - **System Architecture**: - Develop an ideal backend system architecture to efficiently solve problems. - Create strategic plans aligning with the long-term vision while delivering immediate value to customers. - **Customer Interaction**: - Engage with customers to understand their pain points. - Collaborate on brainstorming sessions for innovative solutions enhancing customer experience. - **Critical Thinking**: - Apply critical thinking to problem-solving from scratch. - Challenge existing solutions and propose unbiased novel approaches. **Qualifications Required**: - 1+ years of relevant full-time experience in building backend systems. - Proactive self-starter with the ability to independently solve problems. - Proficiency in writing clean code using Python, Django, PostGreSQL, or any relevant backend stack. - Experience in troubleshooting and debugging backend issues. - Ability to optimize backend service performance with tools like GCP and DBT. **Nice-to-Have Skills**: - Exposure to FrontEnd technologies like React and willingness to learn. - Eagerness for continuous improvement and learning. - Natural curiosity and creativity in problem-solving. - Autonomy and leadership qualities to initiate and lead projects. - Focus on quality, attention to detail, and commitment to customer satisfaction. - Ownership mentality, growth mindset, and a commitment to continuous learning.,
About Loop: Loop AI is a San Francisco-based tech company founded in 2022. We provide a Delivery Intelligence Platform for data-driven digital food brands, helping them optimize operations and make informed decisions. Loop is a seed stage AI startup revolutionizing the restaurant industry by streamlining and automating back-office operations through cutting-edge AI technology. Loop is at the forefront of innovation in the food-tech sector. About the Role: At Loop, we value a growth mindset, passion for startups, product curiosity, and a hunger for continuous learning. We believe that the collaborative spirit among our peers is the lifeblood of our startup. As a Backend Engineer, you will play a crucial role in designing the ideal backend system architecture, addressing customer pain points, and contributing to the overall success of our platform. Key Responsibilities: System Architecture: Develop an ideal backend system architecture to solve problems efficiently.Create strategic plans to achieve the long-term vision while delivering shorter-term solutions that provide immediate value to our customers Customer Interaction: Engage with customers to understand their pain points.Collaborate on brainstorming sessions to devise innovative solutions that enhance the customer experience Critical Thinking: Apply critical thinking to problem-solving, starting from the ground up.Challenge existing solutions and propose novel approaches free from bias What We're Seeking: 1+ years of relevant professional full-time experience building backend systems Proactive self-starter capable of independently solving problems Write clean and maintainable code using Python, Django, PostGreSQL / any relevant backend stack Troubleshoot and debug issues in the backend system Optimize the performance of the backend services (GCP , DBT) Nice-to-Have: Some exposure to FrontEnd (React, basic familiarity with a JS library + willingness to learn) Eagerness to learn and a commitment to continuous improvement Natural curiosity and a drive to find creative solutions to complex problems Autonomy and a willingness to lead and initiate projects Focus on quality, meticulous attention to detail, and a commitment to customer delight Ownership mentality, continuous learning, and a growth mindset
Company Overview: Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 3 years, delivery & digital ordering grew 10x into a major source of restaurant's revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&L in real time, automate closing books, improve order accuracy, diagnose poor performance and empower their teams with feedback. Key Responsibilities Customer Onboarding:Guide new customers through Loop's setup and configuration process.Assist customers necessary integrations and workflow configuration.Provide hands-on support during customers time user experience readiness.Create and maintain operational run books, checklists, guides, and training materials.Own new customer's platform experience Platform Workflow Operations: Monitor necessary workflows, identify and resolve workflow failures, exceptions, and processing bottlenecks and manually intervene where needed. Review and validate workflow outputs to ensure quality and completeness. Escalate and route complex issues to necessary teams when necessary.Support platform optimization by identifying recurring workflow problems Required Qualifications Bachelor's degree in Business Administration, Operations Management, Customer Success, or related field 3-5 years of experience in customer onboarding, platform implementation, or SaaS operations Excellent communication skills for conducting training sessions and explaining technical concepts Detail-oriented approach to monitoring automated processes and identifying issues Comfortable learning and working with software platforms and workflow automation tools Experience managing customer relationships and competing priorities simultaneously Previous experience in product operations functions of SaaS companies (preferred) Prior experience in workflow automation, process management, or operations roles (strongly preferred) Work Environment & Conditions Willingness to work different shifts across the day Holidays may not align necessarily with the India calendar since this is a critical role facing US customers Leave policies are aligned with US and international support schedules Industry beating compensation and benefits
Company Overview:Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 3 years, delivery & digital ordering grew 10x into a major source of restaurant revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&L in real time, automate closing books, improve order accuracy, diagnose poor performance and empower their teams with feedback. About the Role: We are seeking a strategic and versatile People professional to own talent acquisition. This role is a unique blend of Talent Acquisition responsibilities where you will be responsible for finding and hiring exceptional talent while also fostering a high-performing and positive employee experience. You are a true partner to the business, adept at both selling our vision to candidates and supporting our employees. Key Responsibilities Full-Cycle Recruiting: Own the end-to-end recruitment process for assigned roles, from initial requirement gathering and kick-off with hiring managers to the final offer close and smooth onboarding handoff Strategic Sourcing & Networking: Proactively source passive candidates through various online channels (LinkedIn, GitHub, professional networks, etc.). Build and nurture a rich pipeline of potential future hires to reduce time-to-fill for critical roles Employer Branding & Messaging: Craft compelling and accurate job descriptions and talent messaging that clearly articulate Loop AI's unique value proposition and resonate deeply with experienced professionals Process Coordination & Candidate Experience: Facilitate a seamless and positive candidate journey. This includes coordinating interview schedules, conducting initial screening assessments, providing timely communication, and serving as the candidate's main point of contact Onboarding: Work hand-in-hand with the hiring manager to ensure a seamless transition for new hires from offer acceptance to their first day, setting the stage for high engagement and long-term success Qualifications & Experience: 4+ years of experience in a hybrid in a hands-on talent acquisition role, preferably in a tech environment Proven track record of successfully sourcing and closing passive candidates for highly competitive tech roles Demonstrable experience in crafting effective sourcing strategies and building talent pipelines Strong competency with Applicant Tracking Systems (ATS), LinkedIn Recruiter, and other sourcing tools Strong organizational and coordination skills with the ability to manage multiple requisitions simultaneously
Company Overview: Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 3 years, delivery & digital ordering grew 10x into a major source of restaurant revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&L in real time, automate closing books, improve order accuracy, diagnose poor performance and empower their teams with feedback. Key Responsibilities: Manage bookkeeping for the US entity in QuickBooks and support preparation of monthly MIS reports Conduct quarterly commission audits and process payouts for the Sales team accurately and on time Support board reporting by preparing and analyzing key SaaS metrics such as NDR, GRR, and product-wise revenue Oversee monthly customer invoicing and ensure accurate maintenance of Accounts Receivable records Prepare and share weekly AR reports with management, highlighting collections status and risks Play an active role in setting up and improving finance processes to drive efficiency and accuracy Ensure the company is always due diligence ready, particularly in preparation for future funding rounds Work Environment and perks: Willingness to work different shifts across the day Work from office (HSR Layout, Bangalore) Flexible leave policy Industry beating compensation and benefits like wellness reimbursement, growth reimbursement, weekend sports and many more!
About Loop Loop AI is a San Franciscobased tech company founded in 2022. We provide a Delivery Intelligence Platform for data-driven digital food brands, helping them optimize operations and make informed decisions. As a seed-stage AI startup, we are revolutionizing the restaurant industry by streamlining and automating back-office operations through cutting-edge AI technology. Loop is at the forefront of food-tech innovation, building solutions that power the future of digital-first restaurants. About The Role We are looking for a Senior Software Engineer (SDE III) with 6+ years of backend engineering experience to join our fast-growing team. This role is ideal for someone who thrives in a startup environment , has a strong sense of ownership , and can design, build, and scale backend systems from the ground up. At Loop, you will play a critical role in shaping our backend architecture , driving technical excellence , and mentoring peers, while also engaging with customers to ensure our solutions address real-world challenges in the food-tech space. Key Responsibilities System Architecture: Design and implement scalable backend system architecture to support current needs and long-term vision. Drive system performance, scalability, and reliability improvements across services. Establish engineering best practices for code quality, testing, CI/CD, and monitoring. Collaborate closely with product and leadership to align technology strategy with business goals Critical Thinking & Problem Solving: Apply first-principles thinking to solve complex technical challenges. Challenge existing assumptions and propose innovative, practical solutions. Evaluate trade-offs between speed and scalability, balancing short-term deliverables with long-term architecture goals Team & Mentorship: Provide technical mentorship to mid-level and junior engineers. Review code and contribute to fostering a high-quality engineering culture. Take ownership of projects, driving them from conception to deployment Must-Have 7+ years of professional experience building and scaling backend systems Deep expertise in Python, Django, PostgreSQL (or similar backend stack) Proven ability to architect, design, and optimize backend services in production environments Hands-on experience with cloud platforms (preferably GCP), data pipelines, and orchestration tools like DBT Strong debugging, troubleshooting, and performance optimization skills Self-starter with ownership mentality, capable of driving projects independently in a fast-paced startup setting Exposure to frontend technologies (React / JS frameworks) with willingness to learn Experience building customer-facing products in B2B SaaS or food-tech / logistics platforms Demonstrated ability to mentor engineers and contribute to scaling engineering teams Strong product sense, with curiosity and passion for solving real-world customer problems A mindset focused on quality, continuous learning, and customer delight Nice-to-Have: Exposure to frontend technologies (React / JS frameworks) with willingness to learn Experience building customer-facing products in B2B SaaS or food-tech / logistics platforms Demonstrated ability to mentor engineers and contribute to scaling engineering teams Strong product sense, with curiosity and passion for solving real-world customer problems A mindset focused on quality, continuous learning, and customer delight