LogicMonitor Lead Administrator

Key Responsibilities:

Monitoring Architecture & Implementation

• Serve as the subject matter expert (SME) for LogicMonitor, overseeing design, implementation, and continuous optimization.
• Lead the development and deployment of monitoring solutions that integrate on[1]premise infrastructure, public cloud (AWS, Azure, GCP), and hybrid environments.
• Develop and maintain monitoring templates, escalation chains, and alerting policies that align with business service SLAs. Real-Time Dashboards & Visualization
• Design and build real-time service availability dashboards to provide actionable insights for operations and leadership teams.
• Leverage LogicMonitors APIs and data sources to develop custom visualizations, ensuring a single-pane-of-glass view for multi-layered service components.
• Collaborate with application and service owners to define KPIs, thresholds, and health metrics. Automation & Integration
• Automate onboarding/offboarding of monitored resources using LogicMonitors REST API, Groovy scripts, and Configuration Modules.
• Integrate LogicMonitor with ITSM tools (e.g., ServiceNow, Jira), collaboration platforms (e.g., Slack, Teams), and CI/CD pipelines.
• Enable proactive monitoring through synthetic transactions and anomaly detection capabilities. Operations & Optimization
• Perform ongoing health checks, capacity planning, and tuning of monitoring thresholds to reduce alert fatigue.
• Establish and enforce monitoring standards, best practices, and governance models across the organization.
• Lead incident response investigations, root cause analysis, and post-mortem reviews from a monitoring perspective.

Required Skills & Qualifications:

• 5+ years of hands-on experience with LogicMonitor, including custom DataSources, PropertySources, dashboards, and alert tuning.
• Proven expertise in IT infrastructure monitoring: networks, servers, storage, virtualization (VMware), and containerization (Kubernetes, Docker).
• Strong understanding of cloud platforms (AWS, Azure) and their native monitoring tools (e.g., CloudWatch, Azure Monitor).
• Experience in scripting and automation (e.g., Python, PowerShell, Groovy, Bash).
• Familiarity with observability stacks: ELK, , Grafana, is a strong plus.
• Proficient with ITSM and incident management processes, including integrations with ServiceNow.
• Excellent problem-solving, communication, and documentation skills. Preferred Qualifications:
• LogicMonitor Certified Professional (LMCP) or similar certification.
• Experience with APM tools (e.g., AppDynamics, Dynatrace, Datadog) and log analytics platforms.
• Knowledge of DevOps practices and CI/CD pipelines.
• Exposure to regulatory/compliance monitoring (e.g., HIPAA, PCI, SOC 2)