Loan Servicing Specialist II

Join our Loans group as a Loan Servicing Specialist and become an essential part of a high-performing team. This role offers hands-on experience in banking operations, providing exposure to a variety of financial services. Be part of a collaborative environment where your contributions drive our success.

Job Summary

As a Loan Servicing Specialist within the Loans group, you will execute critical servicing tasks to support our financial operations. You will handle processes such as Cash Operations, Loan Setup & Maintenance, and Loan Account Management, ensuring all activities meet established Service Level Agreements. This role offers valuable opportunities to develop your skills and make a significant impact on our team's performance.

Job Responsibilities

• Consistently meet established Quality and Quantity SLAs.
• Ensure full compliance with process-related policies, guidelines, and controls.
• Complete all servicing transactions within the SLA on the same day.
• Promptly follow up with upstream and downstream partners for missing notifications.
• Pay close attention to detail to ensure accurate processing of documents.
• Identify process changes to enhance productivity and efficiency.
• Accurately maintain loan records and documentation.
• Collaborate with team members to resolve servicing issues.
• Communicate effectively with internal and external stakeholders.
• Monitor and report on loan servicing metrics as required.
• Support continuous improvement initiatives within the team.

Required Qualifications, Skills and Capabilities

• Hold a bachelor's degree in Finance or a related field, or possess equivalent work experience.
• Demonstrate 0+ months of experience in the Financial Services industry with a record of delivery.
• Understand business financial statements, cash flow capacity, and loans across various industries.
• Exhibit strong research, analytical, and comprehension skills for analyzing large data sets.
• Manage clients effectively, build partnerships, and engage with multiple stakeholders.
• Apply effective time management and prioritization skills to meet business objectives.
• Communicate clearly and work independently on multiple assignments.

Preferred qualifications, skills and capabilities

• Build relationships with clients, internal partners, and peers effectively.
• Recognize and escalate issues or problems promptly.
• Develop domain knowledge and demonstrate strong interpersonal skills.
• Apply analytical thinking and problem-solving skills effectively.
• Understand the product lifecycle and area product management thoroughly.
• Adapt quickly to changing priorities and business needs.
• Contribute proactively to team initiatives and process improvements.