Livechat Support Advisor

Key Responsibilities

• Provide real-time support to international airline customers via

  chat & email

  .
• Assist with

  reservations, bookings, cancellations, refunds, flight status, and general queries

  .
• Resolve customer complaints promptly while maintaining service excellence.
• Accurately document all interactions in the system.
• Adhere to airline policies, quality standards, and compliance guidelines.
• Work effectively in a

  fast-paced, customer-focused environment

  .

Eligibility & Requirements

• Education: Bachelors Degree / Undergraduate dropouts accepted.
• Experience: Candidates with

  6+ months of BPO experience

  .
• Skills:
• Excellent

  written English communication

  .
• Strong typing speed & accuracy.
• Proficiency in computer applications & multitasking.
• Availability: Comfortable working in a

  24/7 rotational shift environment

  (including nights).
• Schedule:

  5 days working, 2 rotational offs

  .

Why Join Us

• Competitive Salary +

  performance incentives

• Two-way commuter assistance
• Work in a

  prestigious global airline process

• Career growth & international exposure
• Comprehensive training & skill development