Posted:1 month ago|
Platform:
On-site
Full Time
Join our team as a Manager II, Support Engineer where you'll lead a passionate team supporting Prime Video's live event operations. You'll manage a team of Live Ops Support Engineers providing production ticket support, engineering development assistance, and monitoring the health of PV's live streaming pipeline. This role offers an enormous opportunity to work across multiple systems, analyzing common issues, and driving teams toward solutions that positively impact customer experience.
Your ability to learn quickly and handle multiple overlapping tasks will define your success in this fast-evolving video ecosystem. You'll maintain a high bar for operational excellence while promoting innovation and ensuring appropriate resources are in place to deliver exceptional live event experiences. As an operational leader, you'll implement continuous improvement processes, define success metrics, and recommend strategies that meet quality, performance, and sustainability criteria.Key job responsibilitiesManage the day-to-day live event operations team by maintaining high standards of operational excellence and efficiency, including implementing continuous team training and optimizing resource management
- 5+ years of technical support experience
- 3+ years of operational experience- 2+ years of management experience- Experience in requirement gathering and ability to write clear and detailed requirement document- Experience developing customer relationships and influencing key decision-makers- Experience establishing metrics for measurement of engineering and operational excellence- Knowledge of AWS or cloud technologies- Do you have experience with video encoding and streaming media standards
- Experience in program or project management
- Knowledge of networking fundamentals- Experience scripting in modern programming languages, or experience in software developmentOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon Music
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
hyderabad, telangana, india
Salary: Not disclosed
hyderabad, telangana, india
Salary: Not disclosed
Salary: Not disclosed
5.415 - 10.0 Lacs P.A.
hyderabad, telangana, india
Salary: Not disclosed
hyderabad, telangana, india
Salary: Not disclosed
5.33 - 10.0 Lacs P.A.
hyderabad, telangana, india
Salary: Not disclosed
