Posted:1 month ago|
Platform:
Work from Office
Full Time
Linux Application Support Engineer
Location: Gurgaon. (WFO - Monday to Friday)
Experience: 05 years, (Freshers with excellent communication & Basic computer knowledge can apply) Job Type: Full-time
Experienced with Application Support & Maintenance
Well versed with L1-L2 support process (Preferably Healthcare Domain)
Linux L1 level Support Experience (for Enterprise Archive-EA product)
Basic understanding of application troubleshooting and ability to independently manage set SOPs.
Must have ITIL knowledge
Familiar working on ITSM Ticketing tools
Good Problem Solving/Decision Making Skill & Excellent Communication (Oral/Written) skills.
Manage end customer communication. Provide solutions based on standard SOPs
Responsible for the day- to-day support of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution and escalation.
Provide support to our client in shifts Initially it will be US working hours across the US Time-zones & then in 24/ 7
Should be able to quickly learn and adapt to set processes and ensure they are followed in a timely manner
Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Linux OS, Oracle databases and other related technologies Respond to client problems (phone/portal) voice support (Inbound / Outbound), Log and document incidents within a ticketing system (Auto generated tickets)
Refer incidents to senior team when an incident is beyond their scope
Ensure SLAs are met and delivered according to Support specification
Participate in sharing knowledge and publishing Knowledge articles
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