Linux - Administration

LTIMindtree Limited

3 - 5 years

3 - 5 Lacs

bengaluru karnataka india

Posted:1 week ago| Platform: Foundit logo

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Skills Required

rca

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities

Good understanding and experience on Incident Management Problem Management Change Management
Good experience in Incident management
Experience on handling Majority incidents P1 P2
Good communication skills oral and written to handling the major incidents and send communications as per the agree procedure
Flexibility to work with team members in other time zone for resolution of issues
Manage Critical Situations with the goal of reducing outage time and delivering world class service to our clients
Serve as the primary point of contact for clients during client outages in coordination and with support of ServiceClient Managers
Manage all Critical Situation event communications
Establish and manage bridge calls
Create business appropriate communications and update in a timely and consistent manner
Post Service Restoration Management
Drive the Root Cause Analysis RCA and help the organization apply these learnings to avoid having other clients experience a similar critical situation in the future

Tools

Operating System Linux Windows
Cloud Operations Basic Azure
Account Management Tools Basics of Active Directory and O365
Scripting Basic of PowerShell
Ticketing and Management Remedyforce
Team Collaboration MS Teams

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