Job
Description
Thermo Fisher is seeking a new colleague who is passionate about customer experience, is technologically savvy, and has a passion for the digitization of science. The vision of Digital Science Solutions is to make it easy for scientific customers to digitize their research, development, and manufacturing lab operations. The Technical Consultant will be responsible for providing guidance, support, and implementation services related to Digital Sciences Solutions products such as LIMS, ELN, LES, SDMS, and other enterprise applications. You will work closely with clients to understand their laboratory processes and requirements, design solutions, perform system implementation tasks, and provide ongoing support and training to users. Your experience in configuration, data management, laboratory workflows, and regulatory compliance will contribute to the successful implementation and utilization of Digital Sciences solutions in various laboratory environments. Essential Duties and Responsibilities: Strategic: Trusted advisor to our customers, global account managers, services leaders, product managers, and delivery teams. Maintain and assume accountability for a culture of high customer service. Position Thermo Fisher Digital Science as a leader in life and laboratory science digitalization through successful delivery. Work with broader organization to achieve business objectives, expand multi-functional client engagements. Effectively share knowledge to help build a world-class digital solutions consulting and implementation team, working closely with global services leaders. Provide feedback to product management and engineering to rapidly advance our product capabilities to meet customer needs and expectations. Contribute to 3rd party technology, product, and solution evaluations in the context of our portfolio. Operational: Collaborate with clients, business analysts, project managers, and solution architects to understand their laboratory information management needs, workflows, and regulatory compliance requirements. Develop and document comprehensive solutions based on the gathered requirements, including system configuration, customizations, and integration with other laboratory systems. Participate in the implementation of enterprise laboratory solutions, ensuring that they are configured and customized correctly to meet client specifications and industry standard methodologies. Define data management strategies, including data mapping, migration, and validation, to ensure accurate and reliable data entry, storage, and retrieval within the solution. Assess laboratory workflows and find opportunities for process improvement and automation. Develop and execute test plans to ensure the system meets functional and performance requirements. Conduct user training sessions and provide ongoing support to laboratory staff, addressing questions, resolving issues, and ensuring effective system utilization. Prepare detailed user documentation, including system requirements, design specifications, user manuals, and standard operating procedures (SOPs). Work closely with multi-functional teams, including software developers, quality assurance analysts, and laboratory personnel, fostering effective collaboration and communication. Remain current with relevant industry regulations and guidelines (eg, FDA, ISO) and ensure that the implemented solutions align with these standards. Contribute to improving processes, ensuring compliance, and driving improvements. Provide recommendations into planning, resource allocation, management, tracking, and reporting on all aspects of customer engagements. Participate in team and customer meetings delivering engaging, informative presentations both to internal and external audiences. Travel, as needed, for internal and customer meetings. Culture: In line with the 4I values of Integrity, Intensity, Innovation, and Involvement, that form the foundation of the Thermo Fisher culture and ways of working, this role will bring intensity, innovation, and a high degree of involvement to designing, proposing, and delivering on Digital Science platform solutions. Business Partnership: Working collaboratively with Digital Science and broader Thermo Fisher colleagues to create and sustain a culture of delivering excellent customer experience, embracing continuous learning, leading with digital innovation, analytical thinking, and managing complexity. Knowledge, Skills, and Abilities Knowledge of enterprise laboratory software platforms, such as LIMS, ELN, LES, SDMS, CDS, or similar systems. Understanding of laboratory processes, data management principles, and laboratory workflows in various domains (eg, pharmaceutical, biotechnology, manufacturing). Familiarity with regulatory requirements and compliance standards relevant to laboratory operations (eg, FDA 21 CFR Part 11, ISO 17025, GLP, GMP). Experience with relational databases - Oracle, SQL Server, Postgres. Knowledge of cloud services and infrastructure highly desirable. Excellent problem-solving skills and ability to analyze complex business requirements and translate them into solutions. Demonstrated experience delivering in a matrix, global environment, across internal and external resources. Understanding of IT processes, SDLC methodologies, Quality Management Systems, and knowledge of regulatory landscape, with preference for experience in delivering and supporting validated systems. Superb communication and interpersonal skills, integrity, and credibility. Results focused, with attention to detail and a concern for quality. Planning, prioritizing, reporting, problem solving and analytical capabilities. Collaborative, initiates and facilitates communications and relevant information sharing, and works with different functions to achieve the best outcomes. Ability to exercise judgment and discretion concerning critical, confidential, and proprietary information. Flexibility in work schedule to accommodate communications with global team. Able to innovate and bring ideas forward and advance issues and risks in a positive way. Minimum Education and Experience Requirements bachelors or masters degree in IT, IS, Engineering, Life Sciences, or equivalent. At least 2-5 years of relevant experience in life sciences technical and business consulting with medium and large customers in the life and laboratory sciences industry, specifically, developing and deploying solutions catering to one or more areas of discovery, research, development, or manufacturing.
