Life and Pension � Assistant Manager � Nagpur - GO/JC/1476/2025

Job title:

Life and Pension � Assistant Manager

� NagpurCandidate should have 8 years exp in Life & Pensions or annuities or P&C insuranceManage a team of 15-20 + associatesTrack attendance and maintain MIS for test scores etcEnsure that training material is updatedProvide ongoing, constructive feedback to the teamIdentify gaps and plan training sessions for the existing teamResponsible for customer service turnaround within set time framesEnsure accurate documentation of customer profilesHandle written customer correspondence on behalf of customerCommunicate with operations staff on client issues, policy change etcShould be able to communicate effectively with customer based out of UKPassing the case to the relevant Q based on information given/missingShould be able to analyze customer requirements & process cases accordinglyMeet unit level targets set for efficiencies, service levels and attritionCandidate should be flexible with the shift timings

Skills Required

RoleLife and Pension � Assistant Manager � NagpurIndustry TypeITES/BPO/KPOFunctional AreaRequired Education Bachelor DegreeEmployment TypeFull Time, PermanentKey Skills

• LIFE & ANNUITIES
• LIFE & PENSIONS
• LIFE AND ANNUITY
• LIFE INSNURANCE
  

Other Information
Job CodeGO/JC/1476/2025Recruiter Namesaravanan P