Lenskart is an Indian eyewear company that sells glasses, sunglasses, and contact lenses online and in local stores, offering a wide range of eyewear brands and styles.
Bhiwadi
INR 2.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Major Responsibilities: *Translation of complex functional requirements into technical requirements, implementing and maintaining a coherent and progressive development strategy for our product line *Design, develop and maintain complex systems using best of the breed development practices and technology. *Responsible for the over-all software development life cycle. *Delivery of High Quality, Scalable and Extensible systems and applications on-time and on-budget. *Adoption and Evolution of the software engineering practices and tools within the organization *Keep in sync with the latest technology developments and open source offerings. Evaluate and adopt them for solving business problem of organization. *Collaborate with other technology and business teams within the organization to provide efficient robust solutions to the problems. *Drive and manage the bug triage process Report on status of product delivery and quality to management, customer support and product teams. Job Need to work on Tech production issue in plant. Need to communicate with Warehouse supervisor/operations people to understand the issue they are facing on daily basis and explain them technically to Core Development team. Eligibility: Basic of computer science fundamental Basic Java and MySQL Knowledge, Web Application Qualification - BTech Computer science/MCA Experience - Fresher/1 yr Job Timing9PM to 6 AM LocationManesar/Bhiwadi Plant Immediate joine
Bengaluru
INR 2.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Lenskart - Tech@Lenskart - Flutter Developer Roles and Responsibilities Designing, developing, testing, maintaining, and deploying software in the Flutter framework and Dart language. Developing user interface components and implementing them by following well known Flutter / Dart workflows and practices. Communicating with product and engineering leads to implement business and project objectives. Code review of team members' commits as part of CI/CD cycle. Participate in testing, quality assurance and bug fixes as part of the CI/CD cycle. Qualifications and B.Tech in Information Technology or Computer Science. 2 years of experience developing and delivering Flutter based apps. Strong Knowledge of Dart and Flutter Framework. Proficiency in cross platform mobile development. Good understanding of state management, Flutter flavors and app architecture. Familiarity with REST API s and mobile backend integration. Nice to havesJava or Python, Firebase, Azure DevOps, PWA (Progressive Web Apps)
Gurugram
INR 5.0 - 9.0 Lacs P.A.
Work from Office
Full Time
Job responsibilities Enables EB efforts by creating compelling copy, storyboarding and comms collaterals Keeps track of industry trends to adapt for both internal and external campaigns, and monitor results to measure activities Acts as a facilitator between teams to support ongoing content efforts and ensure timely execution Closely works with the videographer on all pre-production aspects. Assist in content management on owned channels
Bengaluru
INR 1.0 - 4.0 Lacs P.A.
Work from Office
Full Time
Title - Optometrist/Sr. Optometrist Reporting to - Store Manager Skip Level - Areas Operations About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a pivotal role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience Optometrist is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up. Basis the eye test and the customer preference, he/she will share the requirements with the Sales Associate or Store Manager to present the customer with an optimal selection of products. During the eye check he/she is expected to thoroughly explain the process and duration to the customer. This opportunity may be used to strike a conversation to build a rapport with the customer and to convert the check-up into sales. Basis the eye check-up, he/she will share the prescription clearly and educate the customer about single vision and progressive lens, recommending the appropriate lens and/or frames. Optometrist is expected to achieve the assigned target for sales, eye-check conversion and returns, and follow all assigned SOPs diligently. Post making the sale, he/she is responsible for coordinating with the customer for product pickup, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers. He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly. He/she must ensure the security of all Lenskart equipment. Experience Fresher - Waiting for final Sem result can also apply Location Karnataka ( Belagavi - Ballari - hubli - Gangavathi - Mandya Etc.)
Ghaziabad
INR 1.0 - 5.0 Lacs P.A.
Work from Office
Full Time
FIELD SALES EXECUTIVE - REFRACTIONIST Present and sell company products and services to current and potential clients. Establish customers' needs and explain and demonstrate products to them, which may involve providing technical descriptions of products Develop and update knowledge of their own products and the products of their competitors Personal attributes & competencies Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solution Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Job Specifications: Customer Appointment will be provided by the company to do Eye Check up and sales 45 days of training will be provided by the company No Cold calling required Lucrative incentive plan & fixed salary Excellent growth opportunities
Gurugram
INR 3.0 - 5.0 Lacs P.A.
Work from Office
Full Time
1) Responsible for monitoring and tracking daily metrics related to New Store opening. 2) Cross functional coordination among various departments. 3) Stakeholder management for resolving all operational challenges. 4) Identifying bottlenecks and proactively resolving issues related to assigned KPI in new store opening. 5) Hands on experience in CRM and excel. 6) Problem solver with analytical skill set.
Jaipur
INR 3.0 - 7.0 Lacs P.A.
Work from Office
Full Time
Responsibilities : Lead and manage all aspects of the store's operations, including sales performance, customer service, staff management, inventory control, and financial targets. Develop and implement strategies to maximize sales and profitability while ensuring an exceptional customer experience. Recruit, train, and supervise a high-performing team, fostering a positive and motivating work environment. Set and achieve sales targets, monitor key performance indicators (KPIs), and analyze trends to identify opportunities for growth and improvement. Maintain inventory accuracy, oversee merchandising, and ensure that the store maintains a visually appealing and organized appearance. Implement effective marketing and promotional activities to drive customer traffic and enhance brand awareness. Handle customer inquiries, complaints, and escalations in a professional and timely manner, ensuring customer satisfaction and retention. Manage expenses, budgets, and financial reporting, ensuring compliance with company policies and procedures. Collaborate with upper management to develop and execute strategic plans aligned with company objectives. : Proven experience as a Store Manager or in a similar role within the retail industry. Strong leadership skills with the ability to motivate and develop a team to achieve goals. Excellent communication and interpersonal abilities to interact effectively with customers, staff, and stakeholders. Proficiency in retail management software, MS Office, and basic financial analysis. Sound understanding of sales and marketing principles. Demonstrated ability to analyze data, make informed decisions, and problem-solve effectively. Flexibility to work varied shifts, including evenings, weekends, and holidays as needed. Preferred Qualifications Previous experience in the specific industry or product category of the store. Familiarity with inventory management systems and procedures. Proven track record of meeting and exceeding sales targets
Bengaluru
INR 1.0 - 4.0 Lacs P.A.
Work from Office
Full Time
Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority
Gurugram
INR 4.0 - 8.0 Lacs P.A.
Work from Office
Full Time
Tech@Lenskart -UI Developer Key Responsibilities- Develop new user-facing features Build reusable code and libraries for future use Ensure the technical feasibility of UI/UX designs Optimize application for maximum speed and scalability Collaborate with other team members and stakeholders Skills Required- Proficient in web markup, including HTML5, CSS3 Proficient in client-side scripting like JavaScript and ReactJS Proficient in server side scripting like NodeJS, ExpressJS, Redux Proficient understanding of cross-browser compatibility issues and ways to work around them Proven ability to work creatively and analytically in a problem-solving environment Work with cross-functional teams to ensure if any tech glitch issues resolved. Also work with Product Management and Engineering for the release of the fixes. Ideal Experience- 3 to 6 years of industry experience. Bachelors or Master s Degree in Computer Science/ IT Drive discussions to create/improve product, process and technology Provide end to end solution and design details Mentoring the Junior dev s exposure is a plus Lead development of formalized solution methodologies. Passion to work in startup like environment
Ghaziabad
INR 2.0 - 3.0 Lacs P.A.
Work from Office
Full Time
FIELD SALES EXECUTIVE - REFRACTIONIST Present and sell company products and services to current and potential clients. Establish customers' needs and explain and demonstrate products to them, which may involve providing technical descriptions of products Develop and update knowledge of their own products and the products of their competitors Personal attributes & competencies Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solution Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Job Specifications: Customer Appointment will be provided by the company to do Eye Check up and sales 45 days of training will be provided by the company No Cold calling required Lucrative incentive plan & fixed salary Excellent growth opportunities
Ghaziabad
INR 1.0 - 4.0 Lacs P.A.
Work from Office
Full Time
FIELD SALES EXECUTIVE - REFRACTIONIST Present and sell company products and services to current and potential clients. Establish customers' needs and explain and demonstrate products to them, which may involve providing technical descriptions of products Develop and update knowledge of their own products and the products of their competitors Personal attributes & competencies Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solution Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Job Specifications: Customer Appointment will be provided by the company to do Eye Check up and sales 45 days of training will be provided by the company No Cold calling required Lucrative incentive plan & fixed salary Excellent growth opportunities
Gurugram
INR 1.0 - 3.0 Lacs P.A.
Work from Office
Full Time
Responsibilities: Manage/configure routers, switches related WAN equipment. Troubleshoot issues related to WAN, Wireless, LAN. Administer xxxxx's Cisco VOIP phone system. Provides planning and technical support for installations. Assist in racking, cabling, and stacking servers for infrastructures in the data center. Experience in designing, implementing, and providing second-level support for WAN, wireless, routed network, and LAN in xxxxx facilities. : Strong expertise in Networking and Linux. Experience with LAN, WAN, Firewall technologies such as Cisco ASA. Knowledge of WAF systems, security monitoring tools, packet generators, and networking protocols. Skills in networking infrastructure, including routers, switches, and wireless LAN configuration. Familiarity with Cloud, databases, NoSQL, and storage systems. Certification in networking or relevant fields is a plus. Proficiency in troubleshooting VoIP, WAN, Wireless, LAN issues. Ability to design, implement, and troubleshoot LAN, WAN Security products. Skills: In-depth understanding of data center infrastructure and computer room setups. Experience with Cisco networking equipment and protocols like OSPF. Familiarity with networking hardware, security procedures, and network cabling standards. Proficient in CCNP, CCDA, Linux OS, and networking tools. Knowledge of DNS, DHCP, IPAM protocols, and network security concepts. Strong communication and interpersonal skills for team collaborations and vendor interactions. NoteIdeal candidates will have 2-6 years of relevant experience in Networking roles, possessing a mix of technical expertise in LAN, WAN, Firewall, and security technologies.
Gurugram, Manesar
INR 15.0 - 19.0 Lacs P.A.
Work from Office
Full Time
As an HR Head for the manufacturing plant, responsibilities include planning, implementing and evaluating employee relations and human resources policies, programs and practices. The incumbent is required to be using a telescope and a microscope several times a day - which signifies that one is not only managing the day-to-day running of the factory but also not allowing the big-picture going outside of their vision. For instance, while HR Head for the plant is required to ensure that manpower deployment in each shift is as per the plan, they are also required to work on the strategic levers that control absenteeism and attrition. The HR Plant Head role will be responsible for end to end employee lifecycle at plant and to be responsible for the administrative activities at the plant. Act as a sounding board to the Plant Head HR and act as an advisor on all matters people. Talent Acquisition and On-boarding On-roll Hiring Agenda Responsible for Talent Acquisition (via a team of 3 recruiters) and Manpower planning (in liaison with Plant Ops Head) Ensure on-time, within budget, high quality hiring - own all TA P0 Metrics such as Time To Offer, Time to Join, Conversion, Source Mix, Offer to joining ratio, Cost of Hire, Manpower AOP Budget Adherence etc. Lead the candidate experience agenda with the ground teams (both business and TA teams) and ensure high quality interview (and overall hiring) experience. Ensure completion of the on-boarding process for all employees and contractual workers at plant. Support organization staff by establishing a recruiting, testing and interviewing program; counselling managers on candidate selection. Off-roll Hiring Agenda Ensure AOP adherence vis a via Associate AOP numbers. Keep a tight check on Daily Hiring Run Rate Prepare a strong vendor strategy to meet the ongoing as well as sudden manpower requirements Prepare a strong sourcing strategy and implement it on the ground. Talent Management, Development and Engagement To drive Performance Management System, Review and Implement Compensation and Benefits strategies aligned to company guidelines. Enhance Learning and Development Culture across the organization. Lead all efforts for Talent Development and LearningPlan, collaborate execute all training needs of employees on Prepare employees for assignments by establishing and conducting orientation and training programs. (Internal and external programs) Provide all logistics support related to training related activities. Maintain MIS and Dashboard to capture all the training data needed. Provide the data as and when applicable and maintain the same for audit related measures. Create a strong succession plan wherein for each critical role at least 1 person is identified as immediate back-fill and at least 1 is always being readied for the role. Create a strong regime for talent engagement which is rich with Reward and Recognition (R&R) and focused on creating a highly engaged workforce. Work on a comprehensive CSR agenda which is hyperlocal and is co-created with the employees of the Unit. Productivity and People Innovation Innovate in alignment with Ops teams and ensure that productivity and floor culture is improved on a daily basis Put in place strong frameworks wherein 5S practices are adhered to and recognized Create and deploy a strong Associate Value Proposition Work with Ops team to reduce attrition and ensure higher stickiness of associates Central Initiatives Deploy all initiatives led at Central Level (such as Org wide employee surveys, Goal Setting) and work in unison with the central spocs to adhere to the timelines and Work on various improvement initiatives as assigned by CPO office and HR tech projects that have direct impact on Supply Chain environment. HR Compliance and Statutory Obligations Responsible to ensure HR legal compliances by monitoring and implementing applicable statutory Laws, maintaining records and representing the Organization at various Associations related to Human Resources Liaising with various Private authorities / Statutory bodies and ensure appropriate representation on a variety of legal matters. Responsible for complying with statutory requirements under various Labor laws (including compliances under Factory act -1948, ID act 1947, CLRA, Payment of Wages Act, PF Act, ESIC Act, Prevention of Sexual Harassment (POSH) etc. Lead the Employee engagement and welfare and Internal Complaints Committee HR Operations and Cost adherence Strong Control on Overtime deployment and statutory adherence around Over time Supervise Payroll, Leave Management System and Time office management Strong IR discipline on the floor and active action on all issues of discipline via a swift domestic enquiry Data/File and Record ManagementRetain historical human resources records by designing a filing and retrieval system and keeping past and current records for all future audit . Responsible for HR budgets and costs and all other operational HR and Admin Change Management and Culture Improvement Nurture positive work Responsible to lead all change management efforts for the plant in terms of Integration, Harmonization and various other change management topics.
Gurugram
INR 1.0 - 5.0 Lacs P.A.
Work from Office
Full Time
Responsibilities: Diagnose and troubleshoot wireless, security, and switching issues reported by Cisco Meraki customers and partners. Install, configure, maintain, and troubleshoot Cisco routers/switches, Ubiquity routers/controllers/switches/APs, SonicWall firewalls, and Windows/Linux servers. Manage Active Directory, file replication server, and monitor network performance. Attend networking events to maintain a high social quotient. Design and implement new solutions to improve the resilience of the current network environment. : Bachelor's degree in computer science, information technology, or similar field of study with a focus on network engineering. 3 to 6 years of experience as a Network Support Engineer with expertise in wide area network (WAN) and administering Cisco Unified Communications Manager and Unity Connection. Skills in L2VPN, EDR, and GIAC certification as an ISO-17799 specialist. Experience supporting and testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers. Strong knowledge of LAN/WAN, VLANs, VoIP, AAA/TACACS, EIGRP, and Cisco ACLs. Relevant certifications from Microsoft, Citrix, VMware, HP, Cisco, or EMC are preferred. Skills: Proficiency in English and excellent communication skills. Strong understanding of networking and web technologies. Familiarity with cloud, distributed systems, databases, and networking protocols. Ability to articulate technical matters clearly and concisely to third parties. Experience with monitoring network performance and making necessary adjustments. Preferred Skills: Knowledge of C/C++, Linux OS, embedded systems development, JavaScript, Node JS, and routing protocols. Security certifications like CISSP, CISM, GIAC, CEH, etc. Prior experience with packet generators, Ethernet, WiFi, IoT, DSL, PON, and VPN technologies. Desired Skills: Expertise in configuring and troubleshooting Cisco VoIP phone systems. Managing network security with devices like Cisco ASAs, SSL VPNs, etc. Conducting wireless surveys and working with wireless networking technologies. Creating and documenting engineering network interoperability test plans. Additional Information: The ideal candidate should possess a high level of critical thinking, problem-solving skills, and attention to detail. Ability to collaborate with team members to resolve network outages and complex issues efficiently. Experience in customer support and handling technical queries effectively. Please note that while the job description includes references to specific technologies and vendors, we are looking for candidates with a strong networking background and experience in providing technical support for complex network infrastructures.
Farrukhabad
INR 2.0 - 4.0 Lacs P.A.
Work from Office
Full Time
-SALES ASSOCIATE Title - Sales Associate Reporting to - Store Manager Skip Level - Areas Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority
Gurugram
INR 4.0 - 8.0 Lacs P.A.
Work from Office
Full Time
Key Responsibilities: - Coordinate and manage the onboarding process for new employees, specially senior joiners - Assist in organizing orientation programs, documentation and background checks - Act as a point of contact for new hires, addressing their queries and concerns - Collaborate with various departments to ensure a smooth integration - Collect and analyze feedback to continuously improve the onboarding experience - Team handling skills are required as a lead What We're Looking For - Recent graduatesHR/Training professionals with 3-5 yrs of experience - Strong communication and interpersonal skills - Excellent organizational and time-management abilities - A proactive and positive attitude - Ability to work effectively in a team environment
Karnataka
INR 2.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Title - Optometrist/Sr. Optometrist Reporting to - Store Manager Skip Level - Areas Operations About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a pivotal role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience Optometrist is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up. Basis the eye test and the customer preference, he/she will share the requirements with the Sales Associate or Store Manager to present the customer with an optimal selection of products. During the eye check he/she is expected to thoroughly explain the process and duration to the customer. This opportunity may be used to strike a conversation to build a rapport with the customer and to convert the check-up into sales. Basis the eye check-up, he/she will share the prescription clearly and educate the customer about single vision and progressive lens, recommending the appropriate lens and/or frames. Optometrist is expected to achieve the assigned target for sales, eye-check conversion and returns, and follow all assigned SOPs diligently. Post making the sale, he/she is responsible for coordinating with the customer for product pickup, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers. He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly. He/she must ensure the security of all Lenskart equipment. Experience 1 to 6 Years Experience Location Karnataka ( Belagavi - Ballari - hubli - Gangavathi - Mandya Etc.)
Bihar
INR 2.0 - 4.0 Lacs P.A.
Work from Office
Full Time
Job requirements Key Responsibilities Customer Services Meet & Greet the customers Assisting customers throughout the shopping journey Sharing product features & benefit with the customers Explaining services , building trust & loyalty Resolving Customers queries pre & post Sale Ensure product delivery to the customer on time Receive feedback from the customer on services & product Inventory Management Daily quick count of all the PIDs available in the store Receive bulk shipment , physical count & mark receive in the system on daily basis Daily replenishment to fill the display gap Check the bad inventory /damage product & keep it on designated place Ensure daily handover & receiving product from VRX through HOP app Highlight inventory mismatch /discrepancy to the Store Manager Operational Process Following the VM guidelines Maintain cleanliness & hygiene in the store Update all the SOPs file on daily basis Reconcile daily cash & card sale
Sonipat, Hisar, Karnal
INR 9.0 - 17.0 Lacs P.A.
Work from Office
Full Time
Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regional level to identify improvement opportunities. f. Serve as critical strategy planning link between Corporate and the field organization. g. Translate corporate goals including financial returns, sales growth and market share, into business plans. h. Assess field capability and establish performance priorities at group level. Manpower Planning & People Development a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store b. Direct responsibility for professional development of Lenskart Associates c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication. d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. f. Overall responsibility for associate development Managing P&L of the Assigned Stores a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level b. Managing the top and bottom line effectively of the assigned territory and stores c. Responsible for reducing shrinkage d. Managing the productivity of the staff e. Using cost effective methods to ensure productivity of the respective territory Managing and Maintaining High Standards of Retail Operations a. Regular Store Visits to: Audit stores Coaching the Store Managers Motivate staff through sales discussions Check VM, stock availability Check store hygiene, grooming Assess discipline levels in store opening times, staff attendance, process adherence etc. b. Analyze data before Store Visits Monitoring Sales through data. Assessing the productivity and achievements of the stores Store Staffing levels. Product flow, supply, demand and shrinkage. NPS and MC scores Reviewing measures to achieve performance targets a. Bridge communication between Management and floor Recommending changes to ZM/BH basis visits. Ensure Timely reporting of Data when needed. Implementing and enforcing company regulations Implement process change Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets Inventory Management a. Ensures availability of required merchandise and services at each of the assigned stores b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed e. Ensuring necessary quality checks for the new products is being conducted in a timely manner f. Responsible for reducing shrinkage at store level g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Key Personal and Professional Attributes: a) Collaborative Skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. b) Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct. c) Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making. d) Results oriented : The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success. e) Extroverted Personality f) Pleasant & Friendly who can be easily approached g) Pragmatic Leaders who are self -motivated and resilient h) Passionate i) Energetic j) Positive Attitude k) Ability to handle stressful situations l) Problem Solving & Decision Making m) Assertive n) Sales Driven & Number Oriented Team player Candidate Profile: a) Full Time Post Graduate with 7-9 years of relevant experience into retail industry b) Post-Graduation is a must c) Very strong communication skills- both written and verbal and must be a good orator d) Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word e) Strong inter-personal skills (friendly, caring & patient) f) Sales oriented g) Strong Management/leadership skills. h) Strong organizational skills. i) Strong team builder Required Managerial Competencies People Management a) Mentors team members and colleagues; guides them with regard to development and career progression. b) Clearly communicates work responsibilities and expectations and takes steps to balance the workload among team members. c) Anticipates the effect of an action on other people and modifies such action accordingly. d) Resolves conflicts among colleagues in just and fair manner Proactive Problem Solving Skills a) Anticipates problems before they develop, and takes steps to avert them. b) Considers a situation from multiple perspectives before deciding on a course of action. c) Adept at managing the flow of information in times of crisis. d) Appeals to reason, facts, and figures and adapts managerial style based on the demands of the situation Commercial Savviness a) Protects the commercial interests of the company with the aim of maximizing revenue. b) Takes appropriate business decisions after performing a cost-benefit analysis and pre-empts problems and resolves them, ensuring minimal business loss. c) Builds and manages workforce based on organizational goals and budget constraints Customer Expectation Management a) Adept at balancing the interests of the company with the needs and expectations of the client/customer b) Responds deliberately and diplomatically to protect company interests c) Communicates effectively about sensitive matters and influences the client/customer when required Planning and Organizing a) Adept at prioritization and time management to ensure efficient and timely completion of assignments b) Manages and shifts priorities as required and incorporates new approaches c) Delegates work effectively among team members Required Personality Traits a) Extraversion - The trait is marked by pronounced engagement with the external world. Extraverts enjoy interacting with people, and are often perceived as full of energy. They tend to be enthusiastic, action-oriented individuals. They possess high group visibility, like to talk, and assert themselves b) Conscientiousness - It is a tendency to display self-discipline, act dutifully, and strive for achievement against measures or outside expectations. It is related to the way in which people control, regulate, and direct their impulses. High scores on conscientiousness indicate a preference for planned rather than spontaneous behavior c) Openness to Experience - Openness is a general appreciation for art, emotion, adventure, unusual ideas, imagination, curiosity, and variety of experience. People who are open to experience are intellectually curious, open to emotion, sensitive to beauty and willing to try new things. They tend to be, when compared to closed people, more creative and more aware of their feelings d) Agreeableness - The agreeableness trait reflects individual differences in general concern for social harmony. Agreeable individual’s value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others. e) Polychronicity - it is defined as a continuum, and preferences for degrees of engagement. At one extreme is the pattern of focusing on one task at a time, interpreting other potential tasks and events as interruptions and attempting to shield one's chosen task from such interference. The other extreme is actually open-ended, it involves engagement in several tasks simultaneously, sometimes literally simultaneously and sometimes in a frequent back-and-forth engagement pattern f) Emotional Stability - People high on emotional stability do not tend to have a negative outlook of the future and hence are usually calmer. Persons who score low in emotional stability generally have a fearful and negative disposition, with an ominous foreboding about things.
Vijayawada, Hubli, Hyderabad
INR 4.0 - 7.0 Lacs P.A.
Work from Office
Full Time
Job Purpose: This role will be responsible for the to manage the technical planning, design, and execution of retail store projects, including new store setups, renovations, and maintenance works. The Projects executive ensures that all engineering and construction activities, interior fitouts, meet safety standards, quality specifications, timelines, and budget requirements, contributing to the efficient and successful delivery of retail infrastructure. Must Have Attributes: Good Negotiation Skills Ability to provide technical assistance and resolution Ability take decision for site execution as per site. Job responsibilities: Site execution (Installation, Commissioning and Testing etc.) for Electrical Systems. HVAC work installation, testing & commissioning. Interior work (paint, tiling, furniture, trails rooms, civil) of stores. Checking layout of civil, fixture, HVAC, electrical, fire safety, front elevation and other related layout Co-ordination between Builders, Vendors, Contractors, External agencies. Monitoring the progress of works at different stages on site. Review project cost reports and implementing cost control procedures. Managing & supervising the technical staff & other support staff. Vendor management (HVAC, Civil & Interior, Electrical, fixtures) Prepare daily, weekly and monthly progress reports including Progress Measurement Systems and Manpower details for the overall project. Check of BOM (Bill of Material) and compare with BOQ (Bill of Quantity). Interested candidates can share your updated profile to csanthosh.kumar@dealskart.in. You can also refer any of your friends who will be interested for the above mentioned position. Regards, Santhosh Email: csanthosh.kumar@dealskart.in
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