Lead System Reliability Engineer (Application Support + Automation)

Who are we:

The Role:

Plan, manage, and oversee all aspects of a Production Environment

Define strategies for Application Performance Monitoring, Optimization in Prod environment

Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.

Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.

Design, develop and standardize Monitoring and Alerting mechanism for the supported applications.

Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.

Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation and refinement.

Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.

Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.

Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.

Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.

Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.

Work with a global team spread across tech hubs in multiple geographies and time zones.

Ability to share knowledge and explain processes and procedures to others.

Able to perform on-call duties on a rotational basis.

Occasional off hours work required.

Skills

Must Have:

Linux

Shell Scripting (basic)

ITIL / ITSM

SQL

Application Troubleshooting

Any Monitoring tool (Preferred Splunk/Dynatrace)

Jenkins - CI/CD (basic)

Groovy Scripting/Yaml (basic)

Git basic/bit bucket (basic)

Networks F5, Load Balancers, HSM, Security Keys, SSL/TLS Certificates - (knowledge/experience)

ISO8583 / ISO20022 (knowledge/experience)

Good To Have:

Payments Flows, Switching, Settlements, Authorisation flows.

Even Framework architecture

Ansible/Chef (Basic)