Lead Specialist

About CAMS:

Besides serving as a B2B solutions partner, CAMS brings a unique ability of B2C to serve the end customers through a variety of touch points such as pan India network of Service centers, Call center and Online Services. The company was incorporated in year 1988, has four back-office delivery centers in Chennai, Business Continuity Plan (BCP) site at Coimbatore and a Pan India network of 270+ customer service centers. CAMS is a listed company as on 1st October 2020.

Role & responsibilities

1.

• Take ownership and accountability for the assigned operational tasks, ensuring high-quality outcomes.
• Enhance quality in all aspects of operations to achieve Six Sigma standards and exceed customer expectations.
• Continuously seek and implement innovative processes to improve productivity and operational efficiency.

2.

• Adhere to SEBI, AMFI regulations, AMC SLAs, and other applicable business rules in daily operations.
• Follow CAMS policies, ISMS procedures, ISO standards, data security policies, and various other guidelines to maintain data security and client confidentiality.
• Provide accurate and timely documentation and reports for internal and external audits, and address any audit observations promptly.
• Ensure strict compliance with contractual agreements, avoiding any deviations.

Education & Experience Requirements:

• Bachelors or Post-Graduate degree in any relevant field.
• 5-9 years of experience in a similar role, preferably within the BFSI sector, demonstrating a solid understanding of industry-specific operations and regulations.

Preferred candidate profile

• Exhibit strong teamwork and collaboration skills, contributing effectively to team goals.
• Demonstrate exceptional attention to detail in all tasks and processes.
• Possess strong verbal and written communication skills, facilitating clear and effective interaction with stakeholders.
• Show advanced proficiency in Excel, with the ability to perform complex data analysis and reporting.